BBVA Bank users are encountering a strange notification on their mobile application. What seems like a test of the notification service is generating a whole series of reactions from its customers on social networks.
Customers who have the BBVA mobile banking application installed have received the following push notification on their mobiles in the last few minutes : «TEST XSELL. We don’t know how to send it to my mobile. Jorge is proof (sic)» . What is this mysterious message about?
BBVA has messed it up with a notification
A few minutes ago, screenshots of several BBVA bank customers began to circulate on social networks, strangely showing the notification that had popped up on their mobile phones. This is apparently a bug in some possible new feature called Xsell being rolled out .
Fran
@frangolinu
What does the BBVA intern do? https://t.co/C00bobls2R
May 18, 2023 • 11:09
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It could simply be a notification that should not have passed internal development tests, but it is accompanied by the curious message “We don’t know how to send it to my mobile” (like that, without accents or anything). Not to your mobile, but to that of all clients with an application, of course it has arrived.
We hope that Jorge, being the person responsible for this notification reaching everywhere, has no more consequences than some scolding from those responsible, since the ruling is more funny than serious .
Usually you work with 3 or 4 levels of work environment throughout the development cycle that involves a website, an ecommerce, or an application: development, testing, pre-production, and production. It is seen that Jorge (or the person who reports to Jorge) has skipped some and has leaked some function in development.
Does the bank sign up for cross selling ?
If we look closely at the content of the notification, beyond the curious anecdote, “Xsell” could respond to the term cross selling . Also called cross-selling , we are talking about the sale of related and complementary products or services based on the interest of the customer or the purchase of a product. It will be necessary to be attentive in the near future to the announcements that BBVA can make to see what kind of sales they are going to implement for their clients.
The bank has not echoed this ruling on social networks until 12:13 pm. “Some users have been able to receive an erroneous message in their app. Sorry for the inconvenience. Thank you» .
That is why there were users who were concerned about whether it could have been some kind of computer attack, although we reaffirm that it only seems to be a programming error and that Jorge or the other person have forgotten to put the where .
Of course, until you go back to a previous backup or to try to stop the massive sending of this push notification, there are users who affirm that they are not being able to access their virtual banking:
«It has come to me and it would not let me enter the application with my password. I have changed it just in case ».
“I don’t know, but the access has been dropped. It has come to me too.”
These same reports also coincide with a peak in incidents registered by Downdetector , the quintessential source for checking service outages. These have had their highest peak a few minutes ago, but little by little the operation of BBVA online banking is being restored to normal.
