Perhaps you currently have a Telcel line, but you don’t know what your assigned phone number is or you don’t remember it. Luckily, this company offers different methods for you to find out your phone number (by sending an SMS, through the Telcel website or from the settings of your device).
That is why this time we will explain how to find out your Telcel phone number using the methods that we discuss. In addition, you will also be able to discover the mechanisms available for you to contact the customer service of this telephone number in case you require it.
Index( )
- Different ways of knowing the number of a Telcel line
- By SMS
- Web way
- With phone settings
- Can you use the portability code to find out the number?
- How to change the area code of a Telcel line?
- Where can you contact Telcel Customer Service?
- With a call
- Via Chat
- In social networks
Different ways of knowing the number of a Telcel line
If what you want is to know your phone number, you should know that Telcel offers you three very easy methods so that you can find out. All you have to do is follow the steps indicated so that you can be aware of your Telcel number.
By SMS
In order to know your Telcel number by means of a text message, what you must do is send an SMS to 7878 with the word ” NUMBER “, and then you will receive a message on your mobile with the telephone number associated with your line. Keep in mind that this message has no cost, however, you must have a balance in your Telcel account to be able to send it.
Web way
You can enter the ” My Telcel ” website and access your account with your Telcel username and password . Once you log in you will be able to find out your Telcel number in a very simple and fast way.
With phone settings
If you want to know your phone number and you have your mobile device at hand, you can enter the settings to know it. The first thing you have to do is access ” Settings “, or failing that, ” Settings ” and the alternative ” Telephone System ” will appear .
Once you have entered you must click on ” Phone information ” and then you go to the status of your SIM card. This is where your phone number will appear.
Can you use the portability code to find out the number?
Telcel offers you the option that you can know your telephone number with the portability code . What you should do is dial the number 051 and call in an area where you have Telcel coverage . During the call you will be able to know your Telcel number.
It is important that you know that this procedure should be done only if you have the SIM card for the number you request on your device .
How to change the area code of a Telcel line?
If you want to change the area code of your cell phone, you must first dial the customer service number and follow the steps to change the area number. They will ask for information such as the ESN number and the postal code of the place of your current residence.
Where can you contact Telcel Customer Service?
Telcel has an excellent customer service, since it offers you a wide variety of channels so that you can contact them in the way you like. Another of its wonderful qualities is that some of these pathways are active 24 hours a day, every day of the week.
With a call
If you want to contact Telcel’s customer service, you can do so by means of a phone call . This service will be available 24 hours every day. The numbers to be able to contact them will always vary, since they depend on the region in which you are.
Via Chat
Customer support can be reached via online chat. Telcel’s platform has “ TelcelBot ”. This is a service which works with artificial intelligence that can answer your questions any day, 24 hours a day. However, you can also contact an advisor through the Telcel chat between 07:00 am to 10:00 pm Mexico time.
In social networks
Telcel has its social networks available so that by means of a direct message they can solve your doubts. The social networks they use are; Facebook, Instagram and Twitter . It should be noted that if you contact them through a post on any of the aforementioned social networks, you must put ” @Telcel “.
