To speak to a Wind Infostrada customer service operator, call 155. How many times have you been suggested to call this number to speak with Wind? Certainly many, but there are also many cases in which you are unable to speak to an operator quickly or the line falls and you have to follow the guiding voice from the beginning. Let’s see together how to talk to the Wind Infostrada operator through the various solutions proposed by the customer service to receive administrative, commercial and technical assistance quickly.
How to talk to the Wind Infostrada operator:
- on the telephone
- from social networks
- on Twitter
- on Facebook
- from the official website
- with WindTalk
- by fax
- by email
- by mail
- useful forms
- in Wind Infostrada stores
- When to call Wind Infostrada customer service
Talk to the Wind Infostrada operator on the phone
Call 155 to get assistance on the Wind mobile and Infostrada fixed lines (by phone, ADSL and Fiber) and follow the sequence proposed below to speak with an operator:
- press key 2for assistance
- enter the Wind Infostrada telephone number for which you are requesting assistance
- press key 2for telephone billing assistance and rates
- press key 3for technical assistance on breakdowns and problem solving
As you have read, it is very easy to speak on the phone with Wind Infostrada customer service. The sequences to be typed in order to receive assistance from a consultant in person are mainly: 2 – telephone number – 2 for administrative assistance and 2 – telephone number – 3 for technical support.
Obviously the guide voice disc is constantly updated and there may be variations on the sequence with respect to what is reported in this updated guide; however, it is sufficient to listen carefully to the instructions provided and choose your options for assistance. The Wind Infostrada customer service number also allows you to obtain information on Wind’s electronic invoicing, activate the InVista service, receive the migration code and find out about the operator’s latest promotions.
The 155 is a support Wind is free number for callers from mobile Wind, Infostrada, 3 and fixed Telecom Italy Mobile; customer service is available 24 hours a day, 7 days a week. The number 159 is also available to speak with the sales office, available every day from 8 to 24.
Talk to a Wind operator from social networks
As offered by the other telephone operators, Wind also makes social channels available to allow its users to get in touch and receive commercial, administrative and technical support.
Talk to Wind on Twitter
If you use Twitter, follow the @ WindItalia page and send a private message describing the problem and reporting some useful references on the line, the holder and specifying a telephone number where to receive the call to speak with the Wind Infostrada operator .
Assistants will take care of your request which will be handled within 48-72 hours of sending the message and will be able to request further details before determining if it is appropriate to complete the intervention with the help of a consultant.
Talk to Wind on Facebook
To contact an operator via Facebook, visit the official Wind page and click Send a message . After the Messenger chat is available, write a private message in which you clearly describe the problem and expressly request to be able to receive a call from an operator specifying a landline or mobile number where you can be called back.
Although the social channels are convenient to use, talking to Wind Infostrada customer service by calling 155 is the fastest and quickest method.
Talk to a Wind operator from the website
Considering the different needs of customers, Wind allows you to get in touch with the online customer service also through the official website Wind.it – to be visited preferably from a computer – once 155.it.
Click on the orange MyWind Help button that appears on the right and then type your request into the bot, describing it in a clear and simple way.
Alternatively, log in to the Wind Customer Area by clicking on the Enter button and typing the username (telephone number) and password received during registration. Then enter the Assistance section or visit the Guided Assistance page to get online support.
Talk to Wind with the Wind Talk app
If you prefer to speak to a Wind Infostrada operator using the WindTalk application available for free for iPhone and Android devices, follow these steps:
- download the Wind Talkapp available in digital stores
- launch the application
- tap on Log in and enter your Wind Customer Area username and password
- enter Assistance to chat with a Wind Infostrada operator
In the Wind Talk app you can also find information on the forms to download to modify data, cancel a contract and submit a complaint.
If you do not have Wind credentials, you can obtain them by registering on the operator’s official website by clicking on Log in> Register or on Log in with Facebook and using your social account to create a user profile on Wind.it.
Talk to Wind operator via fax
Although various channels are available to contact Wind Infostrada customer service, the operator also provides these two fax numbers where you can send requests:
- 800915844to forward requests and complaints to Customer Service 155
- 0683177031 to contact the Privacy Wind Office at the ACG Management – Via Cesare Giulio Viola 48, 00148 Rome
Talk to the Wind Infostrada operator via e-mail and certified e-mail
To contact a Wind operator by e-mail, you can send a written request by e-mail and PEC. The available addresses are as follows:
- [email protected] –to send cancellations and requests for withdrawal
- [email protected] – PEC address to request assistance, change of owner and contractual changes
- [email protected] – address for Business users
On the official website of the operator it is possible to find specific details regarding contacts via e-mail.
Contact Wind Infostrada customer service by post
Finally, although it is a method with longer times, in some cases it may be necessary to send a written request by ordinary mail or registered A / R, in particular to withdraw from a contract if you do not have a PEC.
You can write to Wind Infostrada at the following address: Wind Tre SpA – Casella Postale 14155, Milan Post Office 65, Zip Code 20152 Milan (MI) but remember to specify well the details of your line and holder, the problem or request and to attach a valid identification document.
Useful forms
In various situations, customer service or the operator may ask you to send some completed and signed forms to the postal address indicated above. In this case, you can find useful this section of the official website dedicated to forms where there are dozens of PDF forms ready to be downloaded and printed and necessary to request a transfer, line transfers, change the payment method and much more.
How to receive support in Wind Infostrada stores
Finally, you can have direct contact with the Wind Infostrada Customer Service directly by going to one of the Wind Stores authorized to provide Infostrada and Wind assistance. Wind centers are available in all Italian municipalities, go to this page of the official website, write the reference municipality in the Search field and check only for the Assistance item that appears above the map: in this way you will be able to know which ones they are all shops that allow you to speak to a Wind Infostrada operator in person to get support.
When to call a Wind operator
As you have read in this article, there are various methods to talk to Wind Infostrada customer service but it is good to know when you need to contact an operator in order to avoid making requests and wasting time unnecessarily.
The number 155 and all the Wind Infostrada assistance channels available are useful for:
- commercial and administrative requests
- get information on the remaining credit
- no telephone line
- slow or intermittent internet connection (ADSL Infostrada or Fibra Infostrada)
- request changes to the plan or contract for your fixed and mobile line
- learn about the latest promotions such as ALL Inclusive Gold
- block paid services
- replace a modem router on loan
It is not possible to receive support for smartphones, tablets, modems and computers not supplied by Wind Infostrada.
