How to contact SHEIN

Are you looking to make a purchase on SHEIN , but need assistance or some clarification before proceeding? Maybe you have questions about an order, need support with a return, or simply want to know more about the products. Well, the good news is that you came to the right place at the right time!

How to contact SHEIN

In this guide, in fact, I will show you how to call SHEIN to resolve all your doubts. Understanding how to contact customer support may seem complicated, but I assure you that by following the steps I will describe the process will be clear and simple. Whether contacting customer service via phone, email or chat, I will provide you with all the information you need to communicate with them effectively.

So get ready to discover how to make your online shopping experience even more satisfying. Take the time to read this guide carefully and you will see: contacting SHEIN will be a breeze! Ready to get started? Great, then let’s get started. I wish you a good read!


  • How to contact SHEIN Italy
    • How to contact SHEIN customer service
    • How to contact SHEIN email
    • How to contact SHEIN by phone
  • How to contact SHEIN for collaborations

How to contact SHEIN Italy

Are you wondering how to contact SHEIN Italy ? You can proceed via chat or email from the official website, through the application for smartphones and tablets or by speaking to an operator by telephone. Let’s see how to do it in detail.

How to contact SHEIN customer service

If you want to know, for example, how to contact SHEIN if the package does not arrive or for any other need, you can use both the website and the app of the famous e-commerce. Before we get started, keep in mind that live chat is only available Monday to Sunday from 09:00 to 22:00.

To proceed from the website, open the browser you use to browse the Internet (e.g. Google Chrome , Mozilla Firefox or Safari ) and go to the SHEIN Help Guide (alternatively, from the home page of the website you can access the same section by clicking on the headphones icon with the microphone at the top right). If the login page appears , proceed to access your SHEIN account by entering your phone number or email and password . You can also continue without registering by clicking on the appropriate link, but obviously by doing so you will not be able to manage problems with existing orders.

From the Customer Service section you can use the various buttons at the bottom ( Tracking Number , Service Register , Refund Status , Quick Return and so on) or simply type the desired request in the Write your message here field .

Once complete, simply click the Submit button to submit your support request. If you want, you can also take advantage of the Let’s Guess What You Want to Ask and Select a Category to Continue sections on the side

If you prefer to operate from the SHEIN app for Android (downloadable from the Google Play Store or alternative stores ) or iOS/iPadOS , press on the little man at the bottom right and choose Login/Register found at the top left. From the screen that appears, enter your account details to log in.

Then press on the Me tab at the bottom and then on the little man with the headphones at the top right, then choose Customer Service at the bottom left and proceed with your support request as seen earlier on PC.

To easily monitor support requests, just use the Service Register section of the website, accessible either from the home page link that I provided you earlier (you can find it at the top right) or, from the home page, by moving the pointer mouse over the little man at the top right and choosing Other Services from the menu that appears. Once this is done, click on the Service Register item found in the Customer Service box .
From the app, however, you can access the Services Register section by pressing the little man at the bottom right and then choosing Support in the Other Services section . Then press on Service Registry .

If you are looking for a quick answer to your question, you can take advantage of the FAQs available on the website. You can easily access this section by clicking on the FAQ text that you always find in the SHEIN Help Guide or by directly visiting this link . Within the page that opens you can use the search field or the various predefined sections ( Problem with the package , Shipping , Return and refund , etc.).

Did you know that you can also contact SHEIN Italia via Facebook Messenger ? Just click on this direct link . After (possibly) logging in to your Facebook account , type your request in the Aa text field and press the Enter key on your keyboard.

How to contact SHEIN email

SHEIN does not provide an actual email address to contact customer support directly, but you can submit a request for help and then receive a response via email from both the website and the app.

If you are on your PC or Mac, first follow the instructions I provided in the previous chapter up to the Customer Service section . From smartphones and tablets, however, press on the little man at the bottom right and then choose Support which you find in the Other Services section . Once this is done, press on Customer Service .

At this point, type I want to speak to an agent in the Write your message here field . Press Enter to forward the request. After pressing the black Contact Agent button , the Send a question button will appear on the chat screen . Press on.

Through the Send Ticket window that opens, choose the type of question via the drop-down menu of Please choose the type of question and then describe the request in the Describe your question here text field . Finally, press Submit to submit your support request. You will receive a response via email within 24 hours.

How to contact SHEIN by phone

To contact SHEIN by phone you can start by following the instructions seen in the first chapter . This time, however, type How to contact manual service? in the text field Write your message here and then press the black Contact Agent button . From here choose Telephone Booking . Please note, however, that this option only appears if you have already ordered at least one product.

Customer service via telephone is available from Monday to Friday from 09:00 to 17:00. I recommend that you update your contact information in case SHEIN or the courier contacts you in times of need.

How to contact SHEIN for collaborations

Do you love fashion and are looking for new collaborations? SHEIN offers an official channel where you can forward your request for collaboration. Following the steps seen in the first chapter , once you arrive at the Customer Service page , press on Presale .

Once this is done, from the bot message that appears on the chat screen, choose Do you want to collaborate/work? from the side menu. At this point, select the How can I cooperate with you? and then press the How can I cooperate with you button? .

Now you have two options: share your personal social account (YouTube, Instagram, TikTok or Facebook) or contact the SHEIN partner directly using the proposed email address (which should be [email protected] . The response will arrive within 48 hours .

To get noticed by SHEIN, you can initially purchase clothing items at your own expense and review them on your fashion blog or take quality photos to post on your Instagram profile . In this regard, I recommend you read my guides on how to grow on Instagram and how to be successful on Instagram to increase visibility.

You can also try to collaborate indirectly with SHEIN by receiving free clothes . In particular, the company rewards the “most active” users on its website by giving away clothing items. For more information, I recommend you take a look at my guide on how to receive free fashion blogger clothes .

If you are looking for a new job, you can consult all the job offers currently offered by SHEIN using the Jobs section on the company’s LinkedIn profile . For more information on how to look for work on LinkedIn , take a read of my dedicated guide. I wish you good luck!

by Abdullah Sam
I’m a teacher, researcher and writer. I write about study subjects to improve the learning of college and university students. I write top Quality study notes Mostly, Tech, Games, Education, And Solutions/Tips and Tricks. I am a person who helps students to acquire knowledge, competence or virtue.

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