Questions or problems with Movistar ? There are several options to contact the customer service of this operator, so you only have to choose the most comfortable way for you at all times because there are some possibilities more comfortable than others.
When that moment arrives it is because you need to speak with a Movistar operator so that they can resolve you from a simple question, make a claim to solve some type of incident with your mobile phone line, landline, fiber optics, etc.
As we have already mentioned, the good thing about Movistar is that it has several contact options , some faster than others, although the classic one that everyone knows is the telephone number 1004 that is used for practically everything, although there are other ways as you will see.
1004 and other phones
The 1004 is a number that individuals many customers of Movistar should be annotated when you want to solve something about the service offered by the operator, regardless of any kind, and then the assistant who serves you on that phone will redirect you to the appropriate department .
The good thing about 1004 is a telephone that works 24 hours a day , 7 days a week and 365 days a year, so you can contact Movistar on New Years, Christmas or on any other holiday regardless of the incident. or other circumstance that you want to ask.
It is not the only telephone, Movistar has other telephones according to which services, they are these:
- 0034 699 991 004: equivalent to 1004 if you call from outside Spain, same hours.
- 1489: attention to SMEs, it works from Monday to Saturday from 9 a.m. to 11 p.m. and Sundays from 3 p.m. to 11 p.m.
- 0034 609 904 489: equivalent to 1489 if you are calling from abroad.
- 224430: prepaid service with commercial advisor, it has a cost of 20 cents of establishment + 6 cents / minute. It works from Monday to Sunday from 9 a.m. to 11 p.m.
- 900 110 010: satellite TV customer service. Active from Monday to Saturday from 9 a.m. to 10 p.m. and Sundays from 3 p.m. to 10 p.m.
- 900 192 222: customer service for TV in public places. Active from Monday to Saturday from 9 a.m. to 10 p.m. and Sundays from 3 p.m. to 10 p.m.
- 900 163 163: Movie rental box office service, operates 24 hours a day.
- 900 127 127: call center and cardioprotection booths.
- 900 202 002: breakdowns number 900, active 24 hours a day.
- 900 111 004: corporate information for shareholders, it is only active from Monday to Friday from 9 a.m. to 7 p.m.
Movistar Twitter account
Social networks are an essential part of Movistar for communication with its customers and especially its official Twitter profile , which solves doubts and any other question via private message or also by making a mention from your Twitter account.
The response time varies , but it can take from several minutes to several hours, or even the occasional day, that depends on the workload they have in Movistar because many people choose to use this contact channel, so patience.
Web: Movistar official Twitter
Movistar also has a profile on Facebook, Instagram and even YouTube, but they strictly use Twitter to answer questions, so it is the best option to contact them.
The Movistar community or forums
It is not a direct means of contact with Movistar, but it is true that expert technicians can answer your question, incident, etc. It is about the community or forums , where anyone can open a conversation thread so that it can be answered.
The advantage of this possibility is that even anyone registered in the forum can give you a solution to your question, although there are also times when the technicians answer you directly there or ask you to send them your data privately to look at your case.
In addition, you have well-differentiated sections where you will know at all times where you have to raise your question, there are specific sections for each topic that you can imagine.
