WhatsApp Web allows you to simultaneously access your account on your phone, tablet or computer. This is especially true if you are working on your PC or laptop and don’t want the hassle of always having to check your phone to see who has texted or replied to your text.
However, you will not be able to enjoy this service if your phone is not connected to WhatsApp Web .
Telephone and computer connection problems are the top two reasons why you cannot send or receive messages on the WhatsApp web. For the phone, the session is an extension of the messaging client, so WhatsApp Web connects to the phone to synchronize the messages so that you can view them on both devices.
Therefore, to use WhatsApp Web, you need an active account on your smartphone, but if you can’t connect on your phone, the Web won’t work either. If this problem persists, there may be a connection problem on your computer.
We have listed a few solutions to help you fix the problem so you can get back to convenient messaging.
Contents index
- FIX: Phone not connected to the WhatsApp Web
- Preliminary checks
- Fix connection problems on Windows phone
- Set captive Wi-Fi access points
FIX: Phone not connected to the WhatsApp Web
- Preliminary checks
Before trying the solutions below, you should make sure that you have a strong and stable internet connection on both your phone and your computer in order to use the WhatsApp web. Normally, if the connection is down, a yellow bar will be displayed at the top of the chat list saying “computer not connected”, so check if the connection is active.
If it persists, refresh the page or log out and log in again to reactivate the web session. To do this:
- Press the three-dot menuicon
- Select Exit
- Follow the onscreen instructions to log in again
Make sure you have the latest version of Chrome, Firefox, Opera, Safari or Microsoft Edge browsers to use the service. Internet Explorer is not supported.
Check if you are on a managed Wi-Fi network such as your office or school / university as the network may be configured to block or limit WhatsApp web connections. You can ask your network administrator to prevent traffic to web.whatsapp.com, * .web.whatsapp.com, and * .whatsapp.net.
- Fix connection problems on Windows phone
If your phone is not connected to the WhatsApp web, it could be an internet connection problem or a problem with your phone’s settings. To resolve this, do the following:
- Restart the phone or turn it off and on again
- Update WhatsApp to the latest version available in Microsoft Store
- Open your phone’s Settings, then tap Network & wireless, and then tap Airplane mode . Activate to activate and deactivate Airplane mode, activate to activate Cellular data, and / or activate to deactivate and activate WiFi.
- Try connecting to different WiFi access points.
- Make sure the Wi-Fi connection remains on during sleep mode.
- Restart your Wi-Fi router.
- Check with your mobile phone provider if there are any problems
- Visit the Microsoft website and confirm that the APN settings are configured correctly.
- If you have a Windows Phone made by Nokia, download and use the Connection Setup application from the Microsoft Store.
- Update the Windows Phone operating system to the latest version available for your model
- Contact your network administrator for information on troubleshooting your WiFi connection. This also applies if you are on a public WiFi network like your campus or business, and it has firewall restrictions.
- Do not use it with proxies or VPN as this can affect the connection.
Note: These steps also work with Android or iOS phones, but with subtle configuration differences.
- Set captive Wi-Fi access points
Sometimes when the phone is not connected to the WhatsApp web, check for any notification from WhatsApp stating that it may not be able to connect via a specific Wi-Fi connection. If so, you may be on a captive Wi-Fi network.
These access points require you to log in before connecting to the Internet, so if you are on such a connection, you can either disconnect from it and use your mobile phone data to connect to the Internet, or log in to the Internet. Wi-Fi network and navigate to your home page.
If the problem persists even when logging in, disconnect from the Wi-Fi connection and forget the connection in the Wi-Fi settings, or check with your network administrator to make sure you can connect through the Wi-Fi access point. Fi
