If you are browsing Instagram and you cannot see videos or stories , we will help you to get out of this tedious problem and we will explain some of the reasons why this happens. Many of the methods below can also help you if the Instagram app is not responding .
What to do if videos or stories are not playing on INSTAGRAM – Cause and solution
Index( )
- Why are Instagram videos and stories not showing?
- How to solve if the videos and stories of Instagram are not seen?
- Check to have a stable connection
- Disable power saving
- Wipe cache
- Check to have Instagram updated
- How to know that I can’t play Instagram videos due to server problems?
Why are Instagram videos and stories not showing?
If you are in the Instagram application, and people’s videos and stories are not being seen, you do not have to worry, since it is not such a big problem and you can easily solve it yourself .
Generally, this inconvenience occurs due to a bad or weak internet connection that you have at that moment. Although it can also be due to other reasons, such as the Instagram application having a failure, or the cache being very full, causing the application to present these types of errors.
How to solve if the videos and stories of Instagram are not seen?
Next, we are going to explain several simple methods to apply so that you can solve this problem, and you can continue watching any video or story within the Instagram application.
Check to have a stable connection
First of all, if you are connected through mobile data, we recommend that you turn it off and better connect to a Wi-Fi network , since the data is usually not very good and it is one of the reasons for presenting this problem.
In case you are already connected through Wi-Fi, but still cannot see videos or stories on Instagram , then you can perform a test that measures the speed of your internet at that moment. You can also try turning off your router for a few seconds and turning it back on to get your phone back online, then check if your videos and stories load.
Disable power saving
Many times when our phone is going to download, we activate the energy saving mode , this makes our phone download less quickly, but it prevents the applications that consume a lot of energy from working properly; however, it is very rare to have these problems, but it does not hurt to disable the power saving mode.
Wipe cache
As we already mentioned if the Instagram application has a full cache , many times we don’t even know about it; however, this may be one of the reasons why this little problem is happening, that is why clearing the cache of any application is sometimes the solution to many problems, and then we will tell you how you can clear said memory from the Instagram app:
If you have a cell phone that has an Android operating system. You have to go to the settings; When you are there, click on the option that says all applications, now you will see a list with the system applications and those that you have downloaded, in this case we are interested in Instagram, you must select it.
Next you will see the details that the application has, including the version and how much it weighs, go to the bottom of the screen and click on delete cache.
And for those who have an iPhone as their phone, the process of clearing the cache is very similar to that of the Android system. You must go to settings, then click on the General section, now go to the storage of your device.
You will get all the applications that you have downloaded, with their details such as weight, as in the previous part, you must press on Instagram and finally on clear the cache. Once you have completed the Instagram application, it will be as good as new and without any inconvenience.
Check to have Instagram updated
If you have already performed an internet speed test. And you verified that it is good, and apart from that you opened other applications such as YouTube and they flow correctly, but Instagram still has the inconvenience of not being able to see videos and stories; then this is because the application has a malfunction, many times it happens when it is not updated and you have a very old version.
In this case you should go to your phone’s application store such as the App Store or the Play Store. When you are in it, in the upper search bar, write Instagram, if it appears with a side button that says update, you must press it, and this will cause the update to start downloading.
In case the update button does not appear, you can try to delete the Instagram application and then reinstall it, once you reopen Instagram you will be able to watch any video and story without any problem.
How to know that I can’t play Instagram videos due to server problems?
As we mentioned at the beginning, a server failure can be the cause of this problem , and Instagram may be witnessing one, and if you want to find out, it’s very simple, and one of the ways to do it is through a page like ‘It’s Down Right Now, this page regularly checks how the Instagram server is.
Within it you can see the name, its URL, and the state in which Instagram is, if a word appears that says above , it means that Instagram is operational.
Right at the bottom, you will see a blue bar with some response times, if they are low the service will be much better, if no bar appears Instagram is not working and when these bars appear again it means that it is working again.
