Here’s how to solve the problems related to the 18app platform, which is essential for registering and generating vouchers to spend on culture, cinema, concerts and much more.
If the 18app site doesn’t work , you will surely find an alert that will update you on why you are experiencing problems related to the use of the platform, such as registration, access or generation of vouchers. Alternatively, you can rely on the Assistance Service which can be reached on the toll-free number 800.991.199 or on the fixed number 06.6723.2177 or by writing to [email protected].
During these editions of the Culture Bonus ( the one reserved for those born in 2004 is currently underway ), an initiative dedicated to promoting culture among young people, the disservices associated with the 18app platform were quite frequent, especially during the start-up phase of the new editions when the large number of users on the site has caused it to malfunction. However, everything was always promptly communicated to users and fixed within hours or a few days.
What to do if 18app doesn’t work
If the site www.18app.italia.it doesn’t work, the only thing to do is wait. As mentioned at the beginning, these are often problems that are resolved within hours or days.
A disservice is occurring in these days – 12/13 February 2023 – in fact this notice has appeared on the site:
NOTICE
Due to technical problems, access to the application is temporarily suspended. We will update this notice as soon as access is restored.
When, on the other hand, you have problems that other users don’t find, the most suitable procedure is to contact support. Here are the references:
- Toll free number 800.991.199;
- fixed number 06.6723.2177 (active from Monday to Friday – excluding holidays – from 09.15 to 16.30);
- [email protected] explaining the problem and entering your tax code in the text of the email.
