With the DiDi or DiDi Food applications it is easy to schedule trips and meals, it provides its users with affordable prices, these platforms are available for Android and iOS devices. It offers how to modify the different payment methods , with greater comfort through credit and debit cards.
If you do not have any of these, you can cancel in cash, problems occur when paying that my card is not accepted, it does not let me pay or when choosing the billing method . What can happen is that said platform does not recognize your credit card.
DIDI does not accept my credit card – Causes and how to solve it
Then we will leave you a guide, where you can get the answers if you have any problem that the DiDi or DiDi Food applications have problems, that they do not accept credit cards, they do not let me pay or their payment is not available.
Index( )
- How to add my credit card to my DiDi or DiDi food account?
- Reasons why DiDi says that card payment is not available
- Insufficient balance
- You do not have authorization for online payments
- How to solve problems with DiDi card payment?
- What to do if DiDi does not accept my credit card?
- Solution for DiDi unavailable payments
How to add my credit card to my DiDi or DiDi food account?
If you are having problems with your current card and the platform does not allow you to enter it or does not accept a card, you may need to add another one to the page. If you don’t have it on your Android Smartphone , you can download the DiDi or DiDi Food app from the Play Store. Or if you are an iOS user, in the Apple store.
Once this is done, open the menu and give the wallet option. Being here, you select payment methods and then add one of those that will be shown there. Once there, you choose the Credit/debit card option, you must fill in the data that the application asks you for.
Reasons why DiDi says that card payment is not available
In general, the billing processes offered by the DiDi or DiDi Food platform are fast and convenient. But it can happen that the application does not accept credit card , although it is not very common. If this happens that it does not let me pay, you must take into account some details, since these can offer answers about this error and avoid the payment not available.
Remember, if you have trips or meals without paying in any of the DiDi or DiDi Food applications, you will not be allowed to enter a new card or use the one you already have registered. If so, you will only get the cash payment option, as long as it is available in your location. If you have already verified that the card number has been entered and the error remains, the most common problems are the following.
Insufficient balance
Many times it happens to us that we think we have money in our account, but when we use it, it rejects us because we have an unavailable balance. In this case, check the amount on your credit card before confirming your destination or delivery at DiDi or DiDi Food.
Another option is to contact the bank and request a credit increase that allows you to cover the amount of the trip. Of course you must have your bank details, date of the tour, and the total amount so that the bank can grant the increase.
You do not have authorization for online payments
Among the reasons is that you do not have the possibility to make payments online, in order to determine if this is true. The first thing you have to know is how to invoice trips on the DiDi or DiDi Food platform. To do this, you will enter the system and click on the three bars that appear in the upper left.
Here a menu will drop down and you will click on my trips, then you will choose invoices. Once there, you will select the destination that you are going to pay. This element can shed light on the situation and indicate what is happening. It is possible a failure in the communication processes in the path of the authorization of the payment of services.
The invoice may indicate if there is a connection problem, you will have to contact your bank. It may be because your credit card is not authorized for online transactions.
If you are abroad using the DiDi or DiDi Food app, it is likely that your credit card does not allow international transactions . With the authorization for online payments we can rule out the possibility that this option is not available.
How to solve problems with DiDi card payment?
The last alternative for the inconvenience that the platform does not let me pay or does not accept my card. We offer the recommendation to register some other card in order to add a new payment method.
However, this option will depend a lot on the country in which you reside. If you have already tried the ones detailed in this article and the problem persists, the DiDi or DiDi Food application platform itself offers support for any problem.
In this case, we suggest you contact the Help Center that DiDi or DiDi Food has . Well, here you can get specific solutions for your problem and know what is happening with your account. You will select the tab, help in the drop-down menu in the application and follow the steps that the app indicates.
This option will offer you to rule out any errors with the operation of the system and to be able to clarify any doubts you have about the applications that do not accept credit cards or your payment method is not available.
What to do if DiDi does not accept my credit card?
If the DiDi or DiDi Food applications do not accept my card, the first thing to do is check if the card number is correct; It usually happens that we exchange the digits with another without realizing it or we repeat it. If the problem that does not accept a card still continues, you will have to enter a new credit card, so you can finish your payment.
Solution for DiDi unavailable payments
The most common solutions for unavailable billing methods is to pay in cash. You can also count on adding a VISA or Mastercard prepaid card , in order to be able to complete your billing on the different DiDi or DiDi Food platforms, which are available for any Android or iOS device.
If with these options you still do not accept my card or I cannot make my payment, contact the help center in the applications, where you will resolve any questions or report any type of error that the app presents.
