If you have an Amazon account, either normal or Amazon Premium, and for some reason you cannot access it, because you forgot your data or it was blocked , here we will explain the main reasons why this happens. and how to get it back.
Index( )
- What are the reasons why you can’t log into an Amazon account?
- Forgotten password
- Two-Step Verification Failed
- Blocked account
- Why was my Amazon account locked and how to fix each error?
- ODR (Order Defect Rate)
- Pre-fulfilment Cancel Rate
- Late Shipment Rate
- credit card problems
- Many purchases are made with the same bank account
- very expensive purchases
- Different shipping addresses
- Can I ask Amazon to unlock my account?
- How to recover a blocked Amazon account?
- Can I redeem my account if I don’t have two-step verification?
What are the reasons why you can’t log into an Amazon account?
Believe it or not, not being able to log into an Amazon account is very common, and there are many people who have experienced this small inconvenience and that is why we will tell you the reasons why this happens below.
Forgotten password
Forgetting the password is one of the most common cases. And that there are many people who have a very busy mind and with many activities to do and, therefore, it is normal for them to forget things. However, that does not mean you can lose your Amazon account. Since there are solutions with which you can recover the user and of course the password.
We recommend that when you enter a username or password , you keep it in an easy-to-see place. So that in this way you always have it at hand and you do not have to go through this tedious inconvenience.
Two-Step Verification Failed
Another reason why you cannot enter Amazon is because of two-step verification, this is Amazon’s function that allows you to obtain more security, and for this you have to enter your password and also a code that they send to your personal cell phone .
Blocked account
The suspension of the account is one of the most serious because the Amazon technical team believes that we have not complied with some of its conditions. To avoid this, we recommend that you read all the terms and conditions of the platform so as not to violate any terms. Most of the time, when our Amazon account is suspended, it sends us an email informing us of the reason for the situation.
Why was my Amazon account locked and how to fix each error?
When an Amazon account is blocked, they announce it to you with a message to your personal email; However, here at Mira How to do it we will tell you the reasons why this happens, so that you are careful and it does not happen again.
ODR (Order Defect Rate)
IF you see this error, it shows us that most of the bad feedback and reviews we receive are the cause of all customer reviews and complaints, including the rate of returns we receive. In order for us to be far from this blacklist, you must keep the ODR percentage below 1%.
Pre-fulfilment Cancel Rate
If, as a seller, we cancel multiple orders before they ship , this could negatively affect your personal profile rating. Therefore, we have to try to keep that percentage below 2.5%.
Late Shipment Rate
If each shipment does not have reviews that confirm that the package has been received, this will give our store a bad image and credibility, so if you do not want your account to be closed, it should not exceed 4%. These first three reasons that we just mentioned, occur mostly for those people who have an account as a seller.
credit card problems
If we incorrectly enter our bank account or credit card number , Amazon may block access to the account for the same reasons as above.
Many purchases are made with the same bank account
By default, Amazon blocks access to all accounts that purchase frequently and from the same bank account, to prevent the purchase of products in the event of an account or card theft.
very expensive purchases
Making purchases very often, and in large quantities, including luxury products, that is, Premium products with very high costs, can be another reason why Amazon blocks your account.
Different shipping addresses
Lastly, having different delivery locations and also different billing addresses can lead to Amazon blocking your account.
Can I ask Amazon to unlock my account?
Now that you know the reasons why your Amazon account could be blocked , and you are wondering what you should do, you can ask Amazon to unblock your account by sending an email, we will explain it in detail below.
How to recover a blocked Amazon account?
Customer service can be contacted in any language and they will respond to you within 12 hours. The email address of Amazon Spain is ” customers@amazo n.es” and if you have a seller account you must write the following [email protected] you can send messages directly, since the email addresses are public and they are not the same as phone numbers.
However, you can follow the steps below so that you can contact customer support efficiently so that they can resolve your issue faster. We go to the contact section and select “Customer service email”.
Once inside, we go to the bottom and click on the option ‘Contact us now’ and the box appears to write an email directly. By email, the company accepts.
Can I redeem my account if I don’t have two-step verification?
If 2-Step Verification fails and you want to recover your account, but you’re wondering if you can, the answer to that question is yes, when 2-Step Verification fails.
You can recover the account through identity verification, and for this you must follow some orders that consist of sending your documentation. Once you do, you must wait approximately 2 days for it to complete the verification process and once you have it, you will have access to your account.
