There are many reasons why we may need an invoice for a purchase. And if the product you have purchased is from the popular Chinese online store, you are probably wondering how to request an invoice for an order from Shein .
Unlike other online stores like Amazon, Shein does not have a button where we can download an invoice easily and instantly.
But if you want them to send you an invoice, you can do it through the online chat that the store has. To do this, both on the Shein website and in the Shein application you will have to go to the icon with headphones, which will put you in contact with support.
Among the options that will appear in the chat, you must choose About the payment . Once you are in that section, in the conversation box type the word invoice.
Next, you will see how the phrase Can you send me an invoice? Enter it and the form that you must fill out to request the invoice will appear. As you will surely have already logged in to Shein, the only thing that will be asked of you will be the order number corresponding to the specific order for which you want to request the invoice.
Once you have requested it, you will receive the invoice by email , so that you can download or print it whenever you want without any difficulty.
Shipping address and billing address on Shein
It is possible that the address to which a Shein order is sent does not match the address that appears on the invoice that you need for any procedure.
By default, every time you place an order on Shein, the shipping address and the billing address will always be the same. But if you want you can change it. To do this, you just have to click on the Modify button that you will find in the data of your order just before proceeding with the payment. There you can choose an address for the invoice and another for the shipment.
It is important that you bear in mind that you can only modify the billing address at that time, that is, before having made the payment for the order .
Once the order has been shipped , changes can no longer be made , neither in the billing address nor in the shipping address. This is a limitation that the Shein system has and that at the moment it seems that there is not much intention to change.
Therefore, it is very important that before we finish formalizing our order, we are very clear that the address we have set is really the one we need .
How to download the purchase invoice in Shein
If you do not want to request it to be sent to you by email, you may have wondered how to download the purchase invoice on Shein . As we have said, the online store does not have a direct option, but you can get your invoice by following these steps:
- Enter the Shein website and log in
- Go to the My Orders option
- Find the order you want to get the invoice for
- Click Order Details
Now you will see how all the data that goes on the invoice appears on the screen. The only thing we will not find is a button that allows us to download it easily. Therefore, the only way to have it in PDF will be by printing screen .
To do this, all you have to do is press Ctrl+P . Once you get to the screen where you have to choose a printer, instead click on Save PDF. In this way, you can have the billing data that you had been able to see on the screen in a PDF document that you can use for whatever you need.
If you have a Mac instead of a Windows computer, the process is the same, but the command you’ll need to print screen is COMMAND+P .
