How to contact PlayStation

Are you having problems with your PlayStation or with one of the services connected to the console (eg PlayStation Network ) and would like to know how to contact Sony to try to resolve them? If the answer to this question is yes, know that you are in the right place. If you want, I’m in fact here to give you a hand.

In the next few paragraphs of this guide, I will be able to provide you with all the explanations you need on how to contact PlayStation . I already anticipate that there are various ways to do this: through the official website, social network or by phone. It is up to you to choose the one that seems best suited to your situation and follow the relevant instructions, which you find below.

If, therefore, you are ready to start, I would say not to waste any more time in chatting and start immediately. Courage: make yourself comfortable, take all the time you need to concentrate on reading the next lines and, more importantly, implement the “tips” that I will give you. I wish you happy reading and I wish you a big good luck for everything!


  • How to contact Playstation Italia
    • How to contact PlayStation via the official site
    • How to contact PlayStation on social networks
    • How to contact PlayStation by phone

How to contact Playstation Italia

Let’s dive right into the article by seeing in detail how to contact PlayStation Italia . Below I will explain how to do it through the official website, some social networks and, of course, the more “classic” method, that is the telephone.

How to contact PlayStation via the official site

The first way I invite you to try to contact PlayStation is through the official website . For what reason? Because the PlayStation site is very well structured and allows the user to solve a large number of problems relating to the products and services of the PlayStation world in total autonomy.

To proceed, go to the home page of the PlayStation online support , type the keywords that identify the problem you have encountered (eg “ignition problem” ) in the search field located in the center of the page and press Enter on the keyboard. Next, select the device on which you have encountered the problem (eg PlayStation 4 ) by clicking on its name.

At this point, if necessary, further narrow down the search for the problem encountered by clicking on one of the proposed options (take into account that it is not always necessary to do this, especially if you were very precise in the initial phase of the search) and, based on the problem that you indicated, you will be prompted to read one or more solution guides: to read one, click on the relative link See full article .

If the proposed guide does not allow you to solve the problem encountered, return to the previous page by clicking on the button or ⬅︎ located at the top left of the browser window . Then specify the exact model of the device on which you have encountered the problem (eg PlayStation 4 Pro ), by clicking on one of the options in the section What product did you have problems with? , enter the serial number of the console in your possession (it would be the 17-digit code shown on the back or on the side of the same), using the appropriate text field, and click on the Send button .

On the page that opens, you will be told whether or not you might be able to solve the problem independently and you will also be shown the cost to be incurred to proceed with any hardware repairs. After reading the conditions of the online assistance service, click on the button I understand, let’s continue (below) and answer the questions you are asked.

Carefully follow the various instructions that are shown to you on the screen, so as to try to solve the problem using the solutions proposed by the PlayStation site. If these don’t work, answer No to the Did it work? Box located on the right (you need to do this for each broken solution). At this point, having ascertained that the problem cannot be solved online, you will be offered the replacement of the product (if it is still under warranty) or its repair for a fee.

You just have to tick the box relating to the fact that any damage to the product was not caused by accidental damage, click on the Confirm button , fill out the form displayed on the screen specifying your contact details, shipping address, etc. ., click on the Continue button located at the bottom of the page and follow the instructions you see on the screen to complete the procedure. Subsequently, carefully follow the instructions that will be provided to you by email regarding the packaging of the product to be repaired / replaced and its sending to the PlayStation technical department.

I would also like to point out the possibility of contacting PlayStation through the form you find on this page . Once you have gone to the latter, select a topic from the appropriate menu, fill in the form displayed on the screen, specifying the required data in the Personal information … sections (e.g. name , contact email address , etc.) and Information on the your question… (eg type of problem , game title , content type , platform , firmware version, etc.) and, after completing the proposed verification procedure, send your request by clicking on the appropriate button.

How to contact PlayStation on social networks

Another method of contact made available by PlayStation is through social networks and, in this case, Twitter . However, I would like to point out that in this case it is necessary to communicate in English to receive assistance.

To proceed, go to the @AskPlayStation account and send a direct message to the PlayStation team, by clicking on the Message button (the letter envelope icon located at the top), write the message of your interest via the typing bar that appears at screen and, when you are ready to do so, send it by pressing the paper airplane icon .

You just have to wait for the answer from the PlayStation team, who will provide you with assistance as soon as possible. However, please note that the service is available every day, from 08:00 to 19:00 (PDT time zone).

How to contact PlayStation by phone

As I mentioned a few lines above, you can also contact PlayStation by phone . To proceed, dial 02.36009081 on the dialer of your phone , initiate the call and follow the instructions of the voice guide to speak to an operator, who will answer you from the United Kingdom or Romania. I remind you that the service is available from Monday to Saturday, from 10:00 to 19:00.

At the time of writing, the keys to press to speak to an operator are as follows: key 1 to request assistance on the PlayStation Newtork service or key 2 to request assistance on PlayStation systems and accessories. Once you have made your choice, press key 1 to consent to the recording of the call or key 2 to not agree. Since PlayStation could change the guided menu at any time, I invite you to follow the instructions of the guide entry anyway.

As soon as a consultant from the PlayStation team takes care of your call, explain to them the problem you have encountered on your console and follow the instructions that he will give you to resolve the situation.


by Abdullah Sam
I’m a teacher, researcher and writer. I write about study subjects to improve the learning of college and university students. I write top Quality study notes Mostly, Tech, Games, Education, And Solutions/Tips and Tricks. I am a person who helps students to acquire knowledge, competence or virtue.

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