Having Wi-Fi problems on PlayStation 4 is extremely frustrating. If your PS4 keeps disconnecting from your Wi-Fi, it’s hard to enjoy online games or download updates. And if you can’t get your system online at all, you can’t even join friends at a party or browse the PlayStation Store.
We’re here to help, with fixes for any internet connection issues you may have. Let’s take a look at what to do if your PS4 Wi-Fi is slow, unreliable, or won’t connect at all.
1. Restart the console and router
Any kind of network troubleshooting should start with a reboot of all affected equipment. This way you can solve a lot of temporary problems and it’s a quick step to get out of the way first and foremost.
Restart your network by restarting the router (and the modem, if you have separate devices). To do this, simply unplug the power cord, wait a few moments and plug it back in.
After starting the backup, restart your PS4. To do this, press and hold the PS button on the controller to open the quick menu. In that menu, open the Power section and select Restart PS4 . Make sure you don’t choose Enter Rest Mode — this is a low power state that doesn’t completely shut down the system.
Once everything has restarted, try connecting your PS4 to Wi-Fi again. If that doesn’t work, make sure you’re online on a computer or other device. Go ahead if the problem is isolated on PS4; if not, you need to troubleshoot your home network .
2. Run the PS4 Network Test
If a simple restart didn’t fix your Wi-Fi issues on PS4, you can run a built-in network test to get more information on where the problem is. On PlayStation 4, go to Settings> Network> Check Internet Connection .
This will run a short test and display Success or Fail for the following:
- Get IP Address:Indicates whether your system has successfully received an IP address from your router. If that fails, your PS4 won’t connect to the router properly.
- Internet Connection:This is successful if your PS4 is able to reach the Internet. If not, the problem lies between the router and the Internet.
- PlayStation Network Access:Check if your system can reach PlayStation Network. If not, you may be on a network that blocks PlayStation Network. Although less likely, the problem may lie with Sony instead.
If your computer passes these three checks, your PS4 is properly online. There are some additional data points that can help, however:
- NAT Type:PlayStation uses a confusing system where your NAT type can be Type 1 , Type 2 or Type 3 .
- Type 1 means your system is connected directly to the internet, which doesn’t happen often. Type 2 means you are connected to the internet via a router, which is what most people will see. And Type 3 means your system cannot use all the ports it needs, which often causes instability.
- Connection (Download) Speed:This is an estimate of how fast your PS4 can download data. If your PS4 Wi-Fi is slow, it will likely reflect here.
Now that you have a better idea of what your problem is, let’s go through the various steps to fix these problems.
3. Confirm your Wi-Fi details
If the system does not connect to the router at all, the Obtain IP Address check will fail. In such cases, you should make sure you have the right Wi-Fi network information set up.
Go to Settings> Network> Set up Internet Connection> Use Wi-Fi> Easy and perform the steps again to reconnect to your network. As you do this, pay attention to make sure you enter the Wi-Fi password correctly, as this is a common mistake.
If you like, you can also try changing your DNS settings to use a third-party provider instead of your ISP. To do this, select Custom instead of Easy . You do not need to change any of the other options, so choose Automatic for IP Address Settings , then Do Not Specify for DHCP Host Name .
On the DNS Settings screen , select Manual and enter information for an alternate DNS server . If unsure, use primary DNS of 22.214.171.124 and secondary DNS of 126.96.36.199 for Google’s public DNS servers.
Confirm, then select Automatic for the MTU settings and Do not use for the proxy server . From there, you can test the connection again.
4. Improve weak Wi-Fi reliability
While Wi-Fi is convenient, it is subject to many forms of interference. If you are having trouble staying connected to your network or experiencing slow speeds, you can improve a weak connection by doing the following:
- Move your PS4 closer to your router – thefarther your system is from the router, the weaker the Wi-Fi signal will be. If possible, bring the two together physically. You can see how strong the signal is in Settings> Network> View connection status on PS4; look for the Signal Strength entry .
- Reduce Interference:Wi-Fi doesn’t travel well through solid metal, concrete, and other thick surfaces. You may also experience reduced performance if there are microwaves, baby monitors, or other similar devices that use the same frequencies nearby. Try to keep as direct a line as possible between PS4 and router and move other devices away.
- Limit the use of other devices –Your PS4’s network performance will suffer when other home devices use up bandwidth. Try turning off other devices, especially if they are downloading large files, streaming 4K media, and the like.
You may be wondering if your PS4 can connect to the 5GHz band on the router. As it turns out, the PS4 Slim and PS4 Pro can use the 5GHz band, but the original PS4 model can’t. Compared to 2.4 GHz, 5 GHz connections are often faster and not prone to too much interference, but they don’t travel that far.
Follow additional tips to speed up your Wi-Fi connection if you suspect this is the problem. And in case you’re using a VPN with your PS4, it’s a good idea to disable it to see if that helps.
5. Make sure PlayStation Network is available
PlayStation Network may not work, which will prevent you from connecting to online services. While rare, this happens, so it’s worth checking it out (especially if signing into the PlayStation Network has previously failed).
Check Sony’s PSN status page to make sure everything has a green light. You can also do this on PS4 in Settings> Network> View PlayStation Network Services Status .
6. Review the router settings
If the problem persists, a setting in the router may be blocking the connection to the PS4. Likewise, if you’ve received Type 3 for NAT Type , you may need to forward ports in your router so your PS4 can communicate properly.
Make sure you haven’t restricted router traffic for your PS4. For example, there may be parental controls or MAC filters. With NAT type 3 or if you only have problems in some games, you may need to forward the right ports on your router .
Consult Sony’s support page to see which ports need to be forwarded for PSN services and check the documentation for your specific game to find applicable ports. Note that if you encounter this problem in a school or work network, the institution has probably blocked the PSN. There isn’t much you can do if you don’t manage the network.
7. Try to connect to the router’s guest network
While this might sound odd, some GameFAQ users have found that it worked for them, particularly on the original PS4 model. If your PS4 won’t reliably connect to your Wi-Fi, try enabling the guest network on your router and connecting to the one on the PS4.
After setting it up, the connection will initially not work. To fix it, you need to open the internet browser on the PS4 and log in using the guest network password. After that, you should be online normally.
8. Connect with an Ethernet cable
While all of the fixes above will hopefully help when your PS4 Wi-Fi signal is too weak or won’t work at all, a wired connection is always better. Hard wiring the PS4 to the router using an Ethernet cable will allow for a more stable connection with higher data rates.
If possible, we recommend using a cable to get your PS4 online. Even if you can’t do this for long, try connecting with an Ethernet cable and check for PS4 system updates, which may fix the problem.
In case this isn’t a viable option for you, try using powerline adapters , which make an Ethernet connection to your home’s power lines. Just plug one unit into the wall through the router and another one near the console.
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Did this guide fix your Wi-Fi problems on PS4?
Now you know what to do when your PS4 Wi-Fi has stopped working or has become unreliable. Hopefully you are able to make a few small tweaks to patch it up so you can get back to playing online. If nothing else has worked, you may need to factory reset your PS4, but this is a terrible last step.