PlayStation 3 can connect to the internet to download new games and content and allow users to compete against other players. A common error that occurs is a DNS error 80710102, indicating to the PS3 that it “cannot connect to the Internet,” according to the PlayStation Knowledge Center. There is a general fix for the release, as well as additional solutions for Ethernet and wireless connections.
Difficulty: Moderately easy
Instructions
Things it needs:
PlayStation 3
Modem
Router
Ethernet cable
General Fix
1
Press the “PS” button in the center of the PS3 controller.
Select “Turn Off Console.” Press the “X” key to confirm. Wait 30 seconds.
2
Press the ‘PS’ button to turn on the PS3 console again.
3
Scroll to “Settings” on the cross media bar. Scroll through the “Network Settings” menus and press “X”
Choose “Internet Connection Settings” and press “X”
4
Select “Easy” and scroll through the connection settings. Choose “Scan” to automatically detect a wired or wireless connection or “Manual” to enter information about your router into the PS3.
Consult your router manual for the required information.
5
Save the settings and select “Test”. The DNS error should no longer appear.
Wireless fixes
1
Scroll to “Settings” on the cross media bar. Scroll to “Network Settings” and press “X” Choose “Connect to Media Server” and press “X”
2
Select “Deactivate” and press “X” to confirm. Press the “Circle” key to return to the multimedia bar.
3
Go back to “Settings” and scroll to the item “System Settings”. Press the “X” key. Scroll to “System Information” and press “X”. Write down the MAC address displayed on the screen.
4
Access the router settings via your computer and enter the PS3 MAC address in the MAC filter by setting the router.
Wired Fixes
1
Make sure the PlayStation 3 is connected to the modem or router with an Ethernet cable. These cables resemble telephone cables with slightly larger plugs on each end.
2
Disconnect all USB accessories currently connected to the PlayStation 3.
3
Turn off the PlayStation 3 console. Unplug the modem and router so that all lights on the devices are off. Wait between two and five minutes.
4
Connect the modem and router. Turn on the PlayStation 3. Try to reconnect to the Internet.
