Are you looking for a guide that explains why TomTom does not start and what can be the solution to be able to concretely solve the problem? Very well, you just found it! In this in-depth study we will provide you with all the necessary tools.
If your TomTom does not start up correctly, you will not be able to use the device. For this reason you simply need to consider the instructions below.
So take a few minutes of free time: we are sure that, once you have finished reading, you will have a clearer picture of what you need to do. But no more delay, are you ready? Perfect, let’s go!
TomTom does not start
If TomTom does not start it is very likely that the software has not been installed correctly. When this happens, the navigation device will display a wheel or sprocket and a device with a red cross on the screen.
First, reset your navigation device and see if this solves the problem. If the device still does not start, you will need to perform a different procedure.
In the following paragraph we see detailed instructions to be able to solve the problem and some practical tips to help you.
TomTom no longer starts
If, despite the reset, TomTom no longer starts up, a longer and more complex procedure is required. But with our indications you will have all the tools to do it. First charge your device for at least two hours, then make sure you are using the latest version of MyDrive Connect .
Now click the MyDrive Connect icon in the Windows notification area or Apple menu bar, then click MyDrive Connect. Now connect the USB cable that came with your navigation device to your computer, but do not yet connect the USB cable to your navigation device.
Turn on your navigation device and press and hold the on / off button. We recommend that you do not release the On / Off button when the device restarts and a drum roll-like sound is emitted, but keep holding it until a black screen with white text appears on the device.
Now release the on / off button only when this screen appears. It may take 10 seconds or more. Once the black screen with white text is displayed, press and fully release the On / Off button 3 times in rapid “1-2-3” sequence. Performing this sequence correctly is one of the most critical steps in this procedure.
The screen goes black and after a few seconds the device restarts in recovery mode. A wheel or cogwheel screen appears, depending on your device.
Quickly connect the USB cable to your navigation device. You need to connect the cable when the wheel or sprocket is displayed. As soon as your device is connected to your computer, MyDrive Connect starts restoring the TomTom software on your device. Do not disconnect the device. You can check the progress in MyDrive Connect.
TomTom does not start: conclusions
You should now have a clear and comprehensive overview of why TomTom won’t start and how to go about solving the problem. The reset process can take 5 to 30 minutes, depending on your internet connection.
Do not disconnect the device from the computer during the recovery process otherwise it may be damaged. Leave the device connected even when the download reaches 100%. Wait for the navigation device to restart.
Once restarted, you can disconnect your navigation device from your computer. If the software was restored successfully, the device will boot normally without displaying a red cross. If something is not clear and you want to take a look at the TomTom video tutorials too, go to this page . Until next time
