Do you have a Thermomix TM5 or TM6 and you get a strange error that you don’t know how to solve? This kitchen robot has revolutionized the market. Despite the fact that it has several competitors such as Mambo Cecotec or Monsieur Cuisine de Lidl, the truth is that the Thermomix is still the preferred option today due to its quality and functions.
If you are lucky enough to have one in your kitchen, you may have come across an error on its screen. Some like C1 or C22 are quite common. The first would indicate that the engine has overheated. Given this, it is best to follow these steps:
- Remove the glass from the central unit of the Thermomix.
- Reduce the amount of the contents of the glass and/or add some liquid
- Wait about five minutes for it to cool down.
- Put the cup back in position.
- Start your Thermomix. If the problem continues to appear after the cooling time, contact the Thermomix technical service.
The C22 error is usually related to the power supply . In this case, the repair is only necessary when the service code appears continuously. Below we review some of the main errors of the Thermomix TM5 and TM6 and their possible solutions.
Most common errors in Thermomix TM5 and TM6
| Error | Description |
| C 1 : The engine has overheated | The motor has overheated: Read the section «Electrical protection of the TM5 motor« |
| C 22 : The Thermomix® will switch off. Confirm and reboot. | Power supply: Repair is only necessary when the service code is displayed continuously. |
| C 23 : Clean jar base contacts | Cup heating: We recommend cleaning the connectors located at the base of the cup. If this has not worked, try using another glass. Finally, if it is not possible to cook with the new glass, we recommend that you take your Thermomix® to the Technical Service to have your Thermomix® examined. |
| C 24 : The Thermomix® will switch off. Confirm and reboot. | Heating system: We recommend you clean the connectors located at the base of the glass. If this has not worked, try using another glass. Finally, if it is not possible to cook with the new glass, we recommend that you take your Thermomix® to the Technical Service to have your Thermomix® examined. |
| C 25 : The motor has overload. Check if the contents of the glass are blocking the blades. | Motor overload: Check that the contents of the glass are not blocking the blades. If the code continues to appear, we recommend that you take your Thermomix® to the Technical Service so that they can tell you if a repair is necessary. |
| C 29 : The engine has overheated. Wait until it cools down. Check the air intakes at the base and the back of the Thermomix®. Clean the protection grids. | Motor overload: The motor has overheated, so we recommend that you check that the air intakes on the base and on the back of your Thermomix® are not covered or blocked. Clean the protection grids if necessary. If the code continues to appear, we recommend that you take your Thermomix® to the Technical Service so that they can tell you if a repair is necessary. |
| C 30 : The Thermomix® will switch off. Confirm and reboot. | Hardware: Repair is only necessary when the service code is displayed continuously. |
| C 32 : The Thermomix® will switch off. Confirm and reboot. | Hardware: Repair is only necessary when the service code is displayed continuously. |
| C 34 : The motor has overload. Check if the contents of the glass are blocking the blades. | Motor overload: Check that the contents of the glass are not blocking the blades. If the code continues to appear, we recommend taking your Thermomix® to the Technical Service so that they can tell you if a repair is necessary. |
| C 36 : The Thermomix® will switch off. Confirm and reboot. | Hardware: Repair is only necessary when the service code is displayed continuously. |
| C 37 : The Thermomix® will switch off. Confirm and reboot. | Hardware: Repair is only necessary when the service code is displayed continuously. |
| C 38 : The Thermomix® will switch off. Confirm and reboot. | Hardware: Repair is only necessary when the service code is displayed continuously. |
| C 39 : The Thermomix® will switch off. Confirm and reboot. | Hardware: Repair is only necessary when the service code is displayed continuously. |
| C 52 : Clean jar base contacts | Cup heating: We recommend cleaning the connectors located at the base of the cup. If this has not worked, try using another glass. Finally, if it is not possible to cook with the new glass, we recommend that you take your Thermomix® to the Technical Service to have your Thermomix® examined. |
| C 53 : Clean jar base contacts | Cup heating: We recommend cleaning the connectors located at the base of the cup. If this has not worked, try using another glass. Finally, if it is not possible to cook with the new glass, we recommend that you take your Thermomix® to the Technical Service to have your Thermomix® examined. |
| C 55 : The scale is not working properly and has been disabled. Please restart the Thermomix® | Scale: The scale does not work correctly and has been deactivated, so we recommend that you restart your Thermomix®. |
| C 56 : The scale is not working properly and has been disabled. Please restart the Thermomix® | Scale: The scale does not work correctly and has been deactivated, so we recommend that you restart your Thermomix®. |
| C 57 : The scale is not working properly and has been disabled. Please restart the Thermomix® | Scale: The scale does not work correctly and has been deactivated, so we recommend that you restart your Thermomix®. |
| C 69 : The Thermomix® will switch off. Confirm and reboot. | Heating system: Repair is only necessary when the service code is displayed continuously. |
| C 72 : Contact Customer Service. The Thermomix® switches off automatically. Please confirm. | Hardware: Repair may be required. We recommend that you take your Thermomix® to the nearest Technical Service for more information. |
| C 75 : Contact Customer Service. The Thermomix® switches off automatically. Please confirm. | Hardware: Repair may be required. We recommend that you take your Thermomix® to the nearest Technical Service for more information. |
| C 140 : The glass is not installed. Place the glass correctly in its position. | Cup not detected: It appears that the cup is not in position. If the code continues to appear, we recommend that you take your Thermomix® to the Technical Service so that they can tell you if a repair is necessary. |
| C 142 : Jar lid cannot be closed. Check that both the glass and the lid are well placed. | Locking system: This message is related to the locking system of your Thermomix®. It seems that the lid of your Thermomix® container cannot be closed, so we recommend that you check that both the container and its lid are correctly placed. If they are placed correctly, we recommend contacting the Technical Service to check your Thermomix® and give you more information. |
| C 143 : Jar lid cannot be closed. Check that both the glass and the lid are well placed. | Locking system: This message is related to the locking system of your Thermomix®. It seems that the lid of your Thermomix® container cannot be closed, so we recommend that you check that both the container and its lid are correctly placed. If they are placed correctly, we recommend contacting the Technical Service to check your Thermomix® and give you more information. |
| C144 : Jar lid cannot be closed. Check that both the glass and the lid are well placed. | Locking system: This message is related to the locking system of your Thermomix®. It seems that the lid of your Thermomix® container cannot be closed, so we recommend that you check that both the container and its lid are correctly placed. If they are placed correctly, we recommend contacting the Technical Service to check your Thermomix® and give you more information. |
| C 145 : Jar lid cannot be closed. Check that both the glass and the lid are well placed. | Locking system: This message is related to the locking system of your Thermomix®. It seems that the lid of your Thermomix® container cannot be closed, so we recommend that you check that both the container and its lid are correctly placed. If they are placed correctly, we recommend contacting the Technical Service to check your Thermomix® and give you more information. |
| C 146 : Jar lid cannot be opened. Check if the closing bars are obstructed | Locking System: This message is related to the locking system of your Thermomix®. Restart your Thermomix and, in case the same message appears again, we recommend contacting the Technical Service to check your Thermomix® and give you more information. |
| C 147 : Jar lid cannot be opened. Check if the closing bars are obstructed | Locking system: This message is related to the locking system of your Thermomix®. Restart your Thermomix and, in case the same message appears again, we recommend contacting the Technical Service to check your Thermomix® and give you more information. |
| C 148 : Lid not detected. check | Locking system (lid sensor): Your Thermomix® does not detect the lid. Please check that it is placed and that it is placed correctly. If the message continues to appear, please contact the Technical Service so that they can check your Thermomix® and give you more information. |
| C 149 : Please check the lid close sensor | Lock system (lid sensor): Follow the advice given in the service code message. Repair is only necessary when the service code is displayed continuously. |
| C 150 : Contact Customer Service. The Thermomix® switches off automatically. Please confirm. | Hardware: Repair may be required. We recommend that you take your Thermomix® to the nearest Technical Service for more information. |
| C 151 : Unexpected disconnection. Please always switch off the Thermomix® with the selector button. | The system has not been switched off, but the power supply has been disconnected: Always use the selector button to switch off your Thermomix® to avoid this message. No repair is necessary. |
| C 152 : The Thermomix® will switch off. Confirm and reboot. | Check Engine: Repair is only necessary when the service code is displayed continuously. |
| C 153 : The Thermomix® will switch off. Confirm and reboot. | Lockout system: Repair is only necessary when the service code is displayed continuously. |
| C 160 : The Thermomix® will switch off. Confirm and reboot. | Lockout system: Repair is only necessary when the service code is displayed continuously. |
| C 161 : The Thermomix® will switch off. Confirm and reboot. | Lockout system: Repair is only necessary when the service code is displayed continuously. |
| C 162 : The Thermomix® will switch off. Confirm and reboot. | Lockout system: Repair is only necessary when the service code is displayed continuously. |
| C 176 : The Thermomix® will switch off. Confirm and reboot. | Software: Repair is only necessary when the service code is continuously displayed. |
| C 192 : The Thermomix® will switch off. Confirm and reboot. | Lockout System (Non-Critical): Repair is only required when the service code is continuously displayed. |
| C 194 : The Thermomix® will switch off. Confirm and reboot. | Hardware, Engine (Non-Critical): Repair is only required when the service code is continuously displayed. |
| C 195 : The Thermomix® will switch off. Confirm and reboot. | Hardware, Engine (Non-Critical): Repair is only required when the service code is continuously displayed. |
| C 196 : The Thermomix® will switch off. Confirm and reboot. | Hardware, Engine (Non-Critical): Repair is only required when the service code is continuously displayed. |
| C 208 : The Thermomix® will switch off. Confirm and reboot. | Lockout system: Repair is only necessary when the service code is displayed continuously. |
| C 224 : The Thermomix® will switch off. Confirm and reboot. | The contents of the mixing bowl are too hot for the kneading function: The contents of the mixing bowl are too hot to be kneaded at this time. As a security measure, your Thermomix® displays this service code. We recommend that you wait for it to cool down for a few minutes and try again. |
| C 225 : The Thermomix® will switch off. Confirm and reboot. | The contents of the mixing bowl are too hot for turbo speed: The contents of the mixing bowl are too hot to grind at turbo speed, so we recommend waiting a few seconds. No repair is necessary in these cases. |
| C 243 : The Thermomix® will switch off. Confirm and reboot. | Check Engine: Repair is only necessary when the service code is displayed continuously. |
| C 501: Reinicie su Thermomix® | Digital book: There seems to be a problem with the digital book. We recommend you try another digital book and if the message continues to appear, a repair may be necessary. Please contact the nearest Technical Service for information. |
| C 503: Reinicie su Thermomix® | Digital book: There seems to be a problem with the digital book. We recommend you try another digital book and if the message continues to appear, a repair may be necessary. Please contact the nearest Technical Service for information. |
| C 511 : Unexpected error, reinstalling factory settings. Your personal settings will be lost. | Digital book: The factory settings are being installed so we recommend you wait. Do the test with another digital book and if the message continues to appear, contact the Technical Service so that they can check your Thermomix® and give you more information. |
| C 513 : The digital book for Thermomix® cannot be accessed. Please clean the contacts and reconnect it. | Digital book: Clean the contacts of the digital book and of your Thermomix® and try to connect your book again. If it doesn’t work, try another digital book and, if the message continues to appear, contact the Technical Service so that they can check your Thermomix® and give you more information. |
| C 514 : Internal data could not be accessed. Restart your Thermomix® | Digital book: Restart your Thermomix® and try another digital book. If the message continues to appear, contact the Technical Service to check your Thermomix® and give you more information. |
| C 516 : An unrecognizable accessory has been attached. Use an original Vorwerk accessory. | Digital book: The accessory that has been connected to your Thermomix® does not seem to be original. Please, try another digital book and if the message continues to appear, contact the Technical Service so that they can check your Thermomix® and give you more information. |
| C 517 : Internal data could not be accessed. Restart your Thermomix® | Digital book: Restart your Thermomix® and try another digital book. If the message continues to appear, contact the Technical Service to check your Thermomix® and give you more information. |
| C 518 : Internal data could not be accessed. Restart your Thermomix® | Digital book: Restart your Thermomix® and try another digital book. If the message continues to appear, contact the Technical Service to check your Thermomix® and give you more information. |
| C 519 : The digital book for Thermomix® cannot be accessed. Please clean the contacts and reconnect it. | Digital book: Clean the contacts of the digital book and of your Thermomix® and try to connect your book again. If it doesn’t work, try another digital book and, if the message continues to appear, contact the Technical Service so that they can check your Thermomix® and give you more information. |
| C 522 : Language not available. Resetting to original configuration. | Selected language: It seems that the selected language is not available. Please wait until the original settings are reset. |
| C 524 : Internal data could not be accessed. Restart your Thermomix® | Digital book: Restart your Thermomix® and try another digital book. If the message continues to appear, contact the Technical Service to check your Thermomix® and give you more information. |
| C 525 : The digital book for Thermomix® cannot be accessed. Please clean the contacts and reconnect it. | Digital book: Clean the contacts of the digital book and of your Thermomix® and try to connect your book again. If it doesn’t work, try another digital book and, if the message continues to appear, contact the Technical Service so that they can check your Thermomix® and give you more information. |
| C 527 : Internal data could not be accessed. Restart your Thermomix® | Internal memory: Restart your Thermomix®. If the message continues to appear, contact the Technical Service to check your Thermomix® and give you more information. |
| C 530 : Touch screen not working. Restart your Thermomix® | Touch device: It seems that the screen has not worked. Please restart your Thermomix®. If the message continues, contact Technical Service for more information. |
| C 543 : Internal data could not be accessed. Restart your Thermomix® | Digital book: Restart your Thermomix® and try another digital book. If the message continues to appear, contact the Technical Service to check your Thermomix® and give you more information. |
| C 544 : The digital book for Thermomix® cannot be accessed. Please clean the contacts and reconnect it. | Digital book: Clean the contacts of the digital book and of your Thermomix® and try to connect your book again. If it doesn’t work, try another digital book and, if the message continues to appear, contact the Technical Service so that they can check your Thermomix® and give you more information. |
| C 546 : Internal data could not be accessed. Restart your Thermomix® | Digital book: Restart your Thermomix® and try another digital book. If the message continues to appear, contact the Technical Service to check your Thermomix® and give you more information. |
| C 547 : The digital book for Thermomix® cannot be accessed. Please clean the contacts and reconnect it. | Problem with the digital book: Clean the contacts of the digital book and of your Thermomix® and try to connect your book again. If it doesn’t work, try another digital book and, if the message continues to appear, contact the Technical Service so that they can check your Thermomix® and give you more information. |
| C 550 : Internal data could not be accessed. Restart your Thermomix® | Digital book: Restart your Thermomix® and try another digital book. If the message continues to appear, contact the Technical Service to check your Thermomix® and give you more information. |
| C 551 : The digital book for Thermomix® cannot be accessed. Please clean the contacts and reconnect it. | Problem with the digital book: Clean the contacts of the digital book and of your Thermomix® and try to connect your book again. If it doesn’t work, try another digital book and, if the message continues to appear, contact the Technical Service so that they can check your Thermomix® and give you more information. |
| C 554 : Internal data could not be accessed. Restart your Thermomix® | Digital book: Restart your Thermomix® and try another digital book. If the message continues to appear, contact the Technical Service to check your Thermomix® and give you more information. |
| C 555 : The digital book for Thermomix® cannot be accessed. Please clean the contacts and reconnect it. | Digital book: Clean the contacts of the digital book and of your Thermomix® and try to connect your book again. If it doesn’t work, try another digital book and, if the message continues to appear, contact the Technical Service so that they can check your Thermomix® and give you more information. |
| C 558 : Internal data could not be accessed. Restart your Thermomix® | Internal memory: Restart your Thermomix®. If the message continues to appear, contact the Technical Service to check your Thermomix® and give you more information. |
| C 560 : An unrecognizable accessory has been attached. Use an original Vorwerk accessory. | Digital book: The accessory that has been connected to your Thermomix® does not seem to be original. Please, try another digital book and if the message continues to appear, contact the Technical Service so that they can check your Thermomix® and give you more information. |
| C 561 : Communication error with the digital book for Thermomix®. Restart the Thermomix® | Unsupported accessory connected to the VSB: The digital book has not been connected correctly. Please restart your Thermomix®. If it doesn’t work, try another digital book and if the message continues to appear, contact Technical Service so they can check your Thermomix and give you more information. |
| does not start | Check if the cable is connected correctly Check if the lid is closed properly Check if the Thermomix is in sleep mode. |
| It does not heat | Check if you have programmed time and a temperature. |
| I can’t knead | It can only be kneaded if the temperature of the glass is below 60ºC. The electronic system prevents heating, Turbo function and reverse rotation from being activated when the kneading function is selected to avoid accidental heating of the dough. |
| It was turned off before finishing | Read the section “TM5 Motor Electrical Protection“. |
| scale fault | The cable must not be under tension and the feet of the thermomix must be free, resting on a flat, solid and clean worktop. Check that the Thermomix is not resting on the cable. Check that there is no object resting or touching the Thermomix while it is weighing. |
