Being able to access the PlayStation Network from a PS5 is a comfortable and incomparable way to enjoy the services of this platform.
However, many players often get a message stating that they have been suspended . If this has happened to you, let us show you how to fix it.
Index( )
- For what reasons does the ‘PSN access suspended’ error appear on your console?
- Spreading false information
- Participate in acts of violence or harm towards someone
- If you cheat in a game
- You sent SPAM
- Create a profile with false information
- What are the ways to eliminate this error on your PS5?
- Raise a claim
- How long does a PSN suspension last on a PS5?
- Consult PlayStation support services
- Where do I see that this suspension has already been lifted on my PS5?
For what reasons does the ‘PSN access suspended’ error appear on your console?
Suspensions on the PlayStation Network are almost never specified as to the reason behind them. That is why we are going to show you the most frequent reasons.
Spreading false information
You may have made the mistake of spreading false information about another player. This is a crime of defamation, and the Sony brand is very strict about it .
For this reason, its conditions highlight that all types of deception are prohibited. That ranges from pointing out lies about another user to offering non-existent prizes or rewards, and any such act.
Participate in acts of violence or harm towards someone
If you carry out any activity against another PlayStation Network user that is considered abusive, it may be an automatic cause of suspension of your account on this platform.
Defining what activity can be classified as abusive is complicated, since the range is quite wide. However, there are some very easy to identify:
- Discriminating mentions.
- Usernames with offensive meaning.
- Constant harassment of other members of the platform.
If you cheat in a game
We all know that some PS5 games allow certain cheats to be done to our advantage. Well, this is another attitude that Sony does not like at all .
Therefore, if you recently used codes or any other method to gain an advantage in a video game, that could be the reason you were suspended.
You sent SPAM
SPAM is condemned on many platforms, and PlayStation Network is no exception . Whether you have sent advertising links, invitations to spend money, etc. All of this can be considered spammer content, and is cause for suspension.
Create a profile with false information
Finally, if you made a profile with false information or someone else’s identity, that could have been the reason for your suspension.
In this case, the consequences for you as a user are much greater, since there have been times when the suspension becomes a permanent expulsion .
What are the ways to eliminate this error on your PS5?
Suspensions of this type have several solutions, as long as you have not made a mistake so serious as to be permanently suspended. If not, try one of these methods:
Raise a claim
This first option seems the most recommended. It’s basically about you submitting a claim to PSN to have your suspension lifted.
If you know you’ve made a mistake, it would be wise to include an apology . Even so, there are known cases in which the response to these claims takes almost a year to arrive.
How long does a PSN suspension last on a PS5?
A suspension on PlayStation Network usually arrives by mail to the user, and there it is specified how long it will last . If it is something serious, it could last for several months.
If it is not so serious the suspension will surely be one or two weeks. In that sense, you have the option of waiting for that period, and you will no longer be suspended.
Consult PlayStation support services
The last option is that you go to the PlayStation support and communicate directly with the main platform. For this you must follow three steps:
- Enter the platform.
- Locate the button ” Account and security” and press it.
- Among the options choose “Locks and suspensions”.
As soon as you have done all that, a window will appear with a contact number. Use it to call the company and ask to have your suspension lifted.
Where do I see that this suspension has already been lifted on my PS5?
If you are suspended, an error will appear on the home screen when you log into your PlayStation 5 . Therefore, as soon as it stops appearing it is because they have already lifted the suspension .
