Many times when we make a purchase in person or online, the product does not correspond to what it offers, or its characteristics have a defect. This is where we have to go back to the store and demand a claim or return .
Next we will show you how to cancel a Walmart order and how to make returns in the event of dissatisfaction with the purchase or product purchased.
How to make a claim to return a purchase to Walmart if I am far from the store where I bought it?
Claims and returns can be made through the official Walmart page or the application, something similar to the system that Mercado Libre implements with your purchases, but for this it is necessary that you start with the return process having less than 14 days later of the acquisition of the purchase, although there are articles which have 90 days to make a claim.
You must have photographs of the product that is chosen for the return, although the purpose of this is to keep it for your own registration. When packing the item for return and exchange or return and refund, make sure it is well wrapped and includes all purchase documents.
After that, use a Walmart shipping label provided by a vendor. Follow the instructions provided by the Walmart employee for the correct return procedure.
If the item arrives damaged, with a defect or does not have the complete required documents, it will be rejected for return or exchange. Once the correct return procedure has been carried out, the full refund of the purchase will be made in a period of time of 7 to 10 days.
How to cancel an order or return a product at Walmart?
Walmart has a return policy in case the customer is not completely satisfied with their purchase or order. This procedure can be carried out through the Walmart page , through the application or personally at the Walmart store or supermarket where the purchase was made .
The same must present the receipt of the original purchase in the Walmart store. In case you want to make the return through the application; or from the official website of the store, it must indicate the order or receipt number.
In case you do not have the original receipt or the order number, Walmart has a search system for purchases made with the credit or debit card number; corresponding to the customer or the email and phone number of the order.
Walmart’s return policy establishes that the items of the purchases, either food or other types of items, in case of dissatisfaction they receive a replacement or the refund of their money , this will depend on the payment method you have chosen the client to pay, if he made the payment by check, payment by credit card or debit card, through the PayPal platform , among others.
Regarding the cancellation of an order, it can only be canceled if the shipment has not yet been made. Within the user account on the Walmart page or application, you must locate your order and select the option “order details”; and cancel if it has not yet been sent. Or, failing that, you should call one of the Walmart customer service lines; with the order number at hand and cancel this.
How long do I have to return an order at Walmart?
The policy of the Walmart company establishes different periods of time to be able to return a product. Articles of nature, like any type of plant, have a period of 1 year to present the return.
The technological equipment has a time of 14 days to be returned. Electronic items have a period of up to 30 days to file a claim. The alcoholic beverages and snuff may only be returned to the store where they were purchased and must be sealed.
There are also a number of items for which the Walmart chain does not offer a money back . It is only allowed to change them, among these are air beds or air mattresses, medical equipment such as crutches, walkers, among other items.