If you are one of those who buy often on AliExpress and on some occasion you have found yourself in the situation that for whatever reason you no longer need what you have bought, we will tell you how to cancel an order on AliExpress.
AliExpress is one of the largest Chinese online shopping portals and belongs to the Alibaba group. Its extensive catalog features thousands of low-priced products. The company was founded by Jack Ma, considered the richest man in China according to Forbes.
If you are a buyer on AliExpress and you have made a mistake when buying some of the products of an order, you see that the seller takes a long time to send the order or you are simply no longer interested in what you have bought, we will show you how to cancel an order on AliExpress easily.
To find out how to cancel an order on AliExpress if 24 hours have already passed and the payment has been verified, the first thing to keep in mind is that it will be the seller who must accept the cancellation. If you have already shipped the order, it will be difficult for you to agree to cancel it.
To cancel an order in AliExpress you must open the application on your iOS or Android device and go to “My AliExpress” and then to “My orders”. Then click on “View details” and select the order you wish to cancel. Finally, choose “Request Order Cancellation” and select the reason why you want to cancel the order and click on “Submit” or “send”.
In addition to knowing how to cancel an order on AliExpress, you should also know that there is the possibility of canceling on AliExpress.
You can cancel an order if you regret the purchase right after making it while the payment is being verified. Something very useful to avoid being sent to you and making it impossible to refund the products.
To cancel and cancel the shipment of that order, you just have to open the application and go to “My orders” and click on “Cancel order”. Even if you have canceled it, the platform will process the payment, but it will refund the amount after a few days.
HOW TO RETURN AN ORDER ON ALIEXPRESS
If you already know how to cancel an order on AliExpress but when the seller rejects the cancellation because it has already been sent, you will have to know how to return the order on AliExpress when it arrives.
The first thing to keep in mind is that you will have to pay the cost of the return unless the seller from whom you bought the items offered the free return option in their description. We also recommend that if you want to return the products, do not remove their packaging or throw away the package in which they come.
You should also know that if the return is in AliExpress, the refund process will take a few days since the products will have to travel to China. If you have bought in AliExpress Plaza, whose stock is in Spain, the process will be faster and also safer due to the proximity.
To return an order on AliExpress, the first thing you have to do is open the application on your device and go to “My orders” . Then click on “Refunds and disputes”. There you must open a dispute specifying the reasons for the return. Then there are up to 15 days to reach an agreement with the seller on the return of the product. If you do not reach an agreement, it will be the AliExpress platform itself that intervenes to solve the problem.