Buying sneakers and accessories from StockX is a great way to guarantee the quality of your merchandise. StockX is really making an effort to authenticate everything and only accept deadstock products.
But with this guarantee comes a lot of rules on how to buy and sell through StockX. This also means that when you order an item on StockX, you cannot cancel it. This may seem unfair, especially if you make a mistake.
But there is a reason StockX doesn’t give you this opportunity. But are there any exceptions? What to do after receiving the order?
Why won’t StockX cancel your order
When your application or offer on StockX is accepted, the process of creating your order occurs automatically. When you created your StockX account, you entered all your information, including your payment method and billing information.
So, at the same time the seller has been notified of the purchase, you will receive a confirmation of your order. StockX created this system to preserve the integrity of the market.
A company must do this if they want buyers and sellers to buy their ideas. If someone can cancel a bid because they change their mind or are chasing a higher price, it interferes with StockX.
When you buy something on StockX, the seller and StockX expect the process to continue. So the lack of a “Cancel Order” feature on the purchase page makes a lot of sense. This is why StockX invites you to confirm your order multiple times before completing your purchase.
Are there any exceptions?
StockX’s No Cancellation Rule ensures that every party involved in the bidding process has a clear intent to comply. But what about accidental purchases?
What if you are looking for a specific pair of shoes but have chosen the wrong size? Or were your fingers too fast and now you are expecting an order you cannot afford?
Well, your best chance here is to contact StockX directly. If you speak convincingly about your case, there is a chance that you will be released – at least once. But there are no guarantees.
You can write a sincere explanatory letter to support and hope for the best. And if you’re more comfortable with a shorter and more public complaint, you can tweet them using the @stockx handle.
You should also contact them if the seller was unable to ship when they should. StockX recommends that sellers ship within two business days. And then, it’s up to StockX to do the authentication process.
However, if the seller does not ship it, you can contact StockX support and ask them to cancel your order. They will most likely agree to do this. The seller will have to pay a fine or even suspend their StockX account.
What to do with the wrong order?
If you were unable to cancel your StockX order by explaining your situation to their support, that’s too bad. But all is not lost. Since you purchased StockX, you have a guarantee of authentication and quality.
This means you can quickly resell sneakers or other items. And who knows, maybe you can even get your shipping money back. You can use StockX to list them for sale and see if you can get the best price.
Or you can also sell them on other sites. But be sure to mention that you have a StockX authentication tag to prove that the item is deadstock. If you’ve ever bought only on StockX and didn’t sell anything, you may be wary of this process.
But StockX makes it all easy. You don’t need to take any photos or write witty descriptions. All you need to do is browse the extensive product catalog and choose.
Then you can either post Ask or Sell Now, that’s up to you. You can even decide how many days you want your item to be listed for sale. After this time, StockX will notify you and ask if you want to renew.
Carefully clicking the “Buy” button
It’s easy to get carried away at StockX. There are so many fantastic shoes, hats, bags, watches, and collectibles. And everything is in perfect condition and comes in its original box. But “customer regret” is the real thing, and you can start to panic after purchase.
If you are sure that you cannot afford to buy a product or are simply mistaken, hurry to the Twitter StockX pager or write to support. Then just sit back and hope for the best.