There are many doubts that usually arise about WhatsApp, if we have a problem or the application falls, if we want to report a theft in the account or if we believe that someone is harassing us. There are cases in which you need to contact WhatsApp and we will explain how to do it whatever the question you have or what you need from the company. Of course, it is important that you have patience because the answer will not be immediate.
In ADSLZone we solve most of your doubts about WhatsApp without having to contact the application but there may be a problem that leads you to need a solution and you have to. Whether you use it personally or professionally, you can contact by WhatsApp through any device and either from a browser or from your mobile phone app itself.
Contact from the application
You can contact WhatsApp from the messaging application itself with a section in the settings menu of your mobile. It’s fast, it’s in your language and you can explain everything you need and even attach photos of your query.
On Android
- Go to your WhatsApp application on your mobile phone
- Click on the three dots in the upper right corner
- Open the “Settings” option by clicking on the corresponding category
- In the menu, choose the option “Help”
- Here you will have to touch on “Contact us”
- fill the form
- Describe the problem in the box above
- Add screenshots if you have them
- Click on “Next” to continue with the process
- Frequently asked questions will appear, in case it helps
- If not, choose “I don’t see my answer”
- Your email client will automatically open so that you can send your problem via email, with all your phone data and questions.
On iOS
- Go to the WhatsApp application on your iPhone
- Click in the lower right corner, in Settings
- Choose the option “Help”
- Go to Contact Us
- Describe the problem and add screenshots if you want
- Click on “Sig”
- Check that your question does not appear in the frequently asked questions
- Your email will be automatically opened to answer your questions
Support page
WhatsApp has a contact page that allows you to contact the different support teams depending on whether you have one version or another, depending on what you need. You will only have to go to the WhatsApp support page and choose who to contact:
- WhatsApp Messenger support
- WhatsApp Business Support
- WhatsApp Enterprise solutions
Choose the option you want from the above to contact WhatsApp and solve the question you have. If you are a “normal” user of the application, click on WhatsApp Messenger Support right on the link in the word “contact us”. Once you are inside, you will have to write your country code (+34 in the case of Spain) and your phone number. And you must choose the method from which you go:
- Android
- iPhone
- Web and desktop
- KaiOS
- Others
Once you mark the previous options and fill in the fields, click on the green button “Send question” and your email client will automatically open so you can contact WhatsApp and make your query.
If an email client does not open or detect, it will advise you to do it manually by sending an email to the account [email protected] with any questions you may have about the app.
Contact WhatsApp Business
All WhatsApp Business responses will be resolved in the same way. Unlike the previous one, it will be enough with an email that you can send to [email protected]
Questions about Privacy Policy
You can also contact WhatsApp if you have questions about the application’s Privacy Policy. You will have to mark in a questionnaire what your question is and the question will automatically be sent so that you have an answer as soon as possible. Among all the question options, we find these:
- What information do we collect?
- How do we use this information?
- How is this information shared?
- How do we share information and how do we work with Facebook companies?
- How does the General Data Protection Regulation apply to users in the European region?
- How can you manage your information (including deleting your account)?
- Questions about legislation and protection?
- Questions about our international operations?
- Questions about updates to our policy?
- How do we use cookies?
To contact and answer questions about the Privacy Policy, you will have to:
- Go to the WhatsApp Privacy Policy website
- Choose or select the question you have
- Click on “Send question”
- An email will be generated with the question to send it
If you have any questions that are not listed, you can write to WhatsApp by sending an email to the address [email protected]
Frequent questions
You may need to contact WhatsApp for a problem such as hacks, spam, harassment, stolen accounts … But most of the questions you have about the application have been resolved so it will be easier for you to resort to this “Help” section when you need it and it will be faster than waiting for WhatsApp to answer. There are seven major sections of frequently asked questions:
- general
- Android
- iPhone
- Web and desktop
- KaiOS
- WhatsApp Business for Android
- WhatsApp Business for iPhone
In each of the categories you will find subcategories and sections with frequent answers that may interest you if you want to learn how to handle the messaging application correctly without having to contact WhatsApp to, for example, ask how to change the language or how to make video calls.
Most common WhatsApp errors
You may also need to contact WhatsApp technical support or consult their FAQ section for any errors or failures during the installation or use of the application. Although the errors may be different depending on the platform , generally the most frequent that usually happen to users are the following:
- WhatsApp cannot receive or send messages
- I do not receive the verification code on my mobile
- Failed to verify activation code
- I cannot install the application on my mobile
- I can’t back up chats
- I cannot recover a backup of the chats
- WhatsApp cannot send or receive images, videos or voice memos
- I am not receiving notifications on my phone
- WhatsApp Web says the phone is not connected
- WhatsApp takes up a lot of storage space on my device
- WhatsApp does not connect to the Internet
