Is your Xbox one controller connected but not working?This is an annoying problem that many Xbox owners face. Although today’s wireless controllers are more convenient than the wired controllers of previous systems, they have their own problems.In this troubleshooting guide, we will show you how to troubleshoot the Xbox One controller not connecting, At the end of it you should be playing your console without problems.
Xbox one controller connected but not working;How to fix
1. If the Xbox One controller won’t connect
If you can’t get your Xbox One controller to connect to your console, you should check out some common problems.Do you have eight controllers already connected to your console? Although you probably don’t use that many often, the maximum number of controllers an Xbox One can support is eight.At that time, you cannot connect any more controllers. Hold down the Xbox button on a controller and choose Turn off controller from the resulting menu to do so. Then try to connect the new controller again.
Also, remember that you can only pair one controller with one Xbox One system at a time. If you go to a friend’s house and pair your controller with their Xbox, you’ll need to pair it with yours again. This also applies when you connect the Xbox One controller to a PC and try to use it again on your console.
2. If your Xbox One controller keeps disconnecting
What if your Xbox controller pairs but then keeps disconnecting? This can ruin a great multiplayer gaming session and is extremely frustrating.Remember that it is a normal battery saving feature of the Xbox One controller to disconnect if you do not use it for 15 minutes. This is not a problem when gaming, but it can come into play if you use your Xbox One primarily as a media center. You will have to move a controller or press a button from time to time, otherwise you will have to reconnect it later by pressing the button on the Xbox.
However, if you have trouble logging out, it probably happens much more often than every 15 minutes. If that’s the case, you can try some troubleshooting steps.
- It is important that you confirm that the batteries are charged when you have this problem.
- Tap the Xbox button to return to the Start menu, then look for the battery icon in the upper-right corner.
- If they are low, change or charge them as needed.
- Frequent disconnections can also be caused by interference.
- The Xbox One controller has a range of about 5-9 meters, according to Xbox Support. Try moving closer to your console.
- You should also remove obstructions between the controller and the console, such as laptops, metal shelves, and the like.
- If your Xbox is inside an entertainment center, try moving it outside of the unit to get a better connection.
3. If your Xbox One controller is flashing
If you press the Xbox button on your controller and it blinks, it usually indicates that your controller is not paired with a console. As mentioned above, this can happen when the controller is paired with another system. But it can also happen due to glitches.Follow our guide showing how to sync an Xbox One controller with your console to reconnect yours.
If the controller doesn’t pair with the buttons, try using a micro-USB cable to pair it. Simply plug the cable into a USB port on your console and connect the other end to your controller, then hold the Xbox button on your controller for a few seconds.If this does not solve the problem, you should restart the console. Press and hold the power button on the front of your system for 10 seconds to completely turn it off. Then press it again to turn it on again.
4. If your Xbox One controller won’t turn on
Is your Xbox controller not turned on? This is another common problem, with solutions similar to the ones above.
If the Xbox One controller won’t turn on, first make sure the batteries aren’t dead. If the batteries are low, the controller will not turn on at all. Remove the back cover and replace the two AA batteries, and then try again. You can also purchase the Xbox One Game and Charging Kit to get rechargeable batteries.
If changing the batteries doesn’t work, try this:
- Turn off your Xbox One completely by pressing and holding the power button on the front of the system for 10 seconds.
- Unplug the power cord from your console for a few minutes.
- Use a known good micro-USB cable (try others if the first one doesn’t work) to connect your controller to the system.
- Plug your Xbox back in and turn it on using the power button on the system. Don’t press anything on the controller until the Xbox starts up.
- Try pressing the Xbox button right now and see if it works.
General tips Xbox one controller connected but not working;
We have covered specific issues above. However, if your Xbox controller is still not working, here are some other general solutions you can try.
Update controller firmware
Your Xbox One controller has firmware that sometimes receives updates. While you don’t get them frequently, corrupted or outdated firmware could cause disconnection problems.
If your controller is functional, you can update it by tapping the Xbox button to open the guide. Go to System> Settings> Devices & Streaming> Accessories. Select your driver and then choose Device Info> Firmware Version to check for updates.
Remove connected Xbox accessories
Sometimes Xbox One accessories, connected to the controller or console, can introduce connection problems. If you have an external hard drive, keyboard, or similar peripheral connected to the Xbox, try disconnecting it and trying to connect the controller again. Do the same with the remote’s stereo headphone adapter, if you have one.If you are trying to sync your controller with a micro-USB cable, make sure the cable is of high quality. Poor quality or frayed or damaged cables may not work properly.
Try connecting another controller
As with most troubleshooting, you can help identify the problem by trying different devices. Try connecting a different controller (with charged batteries) to the Xbox system.If it works fine, the problem is the original driver. But if they both have problems, the problem is probably with the console.
Restart your Xbox One
We’ve already mentioned this, but it bears repeating: make sure to restart your console when you have driver issues. By default, simply pressing the power button on the front of the system only puts it into sleep mode, so be sure to hold it down for at least 10 seconds for a complete shutdown.Sometimes a quick reboot is all you need when an Xbox One controller is down.
Try to use a USB cable permanently
If you find that connection issues are resolved by using a USB cable, your best bet is to use the controller as a wired device to avoid future problems.
What if your Xbox One controller still doesn’t work?
If nothing else works, head over to Microsoft’s Device Support page . Sign in with your Microsoft account, register your console if you haven’t already, and you can continue with the steps to replace your controller. And if it is within the warranty period you will have to contact the store that sold it to you.