When buying a used or new cell phone , there is a possibility that there are failures in your system , if the cell phone is new, these possibilities decrease, although they are not ruled out.
This can be the reason for numerous factors, however, it can be solved by expert technicians, without the need to change the mobile, and even by the owners of the equipment themselves .
There is also a remote possibility that the failure is in the internal system of the Samsung cell phone and this is irreparable , although this is almost never the case.
If it is a factory failure of the cell phone and for that reason you cannot receive calls or make calls, the office or store where it was purchased (in case it is a new cell phone) has the obligation to change the equipment for another fully functional one.
In case of being a used equipment, and the fault is irreparable, it will be up to the former owner to respond for the mobile, unless there is a contract in between that stipulates what to do in this type of situation. Similar to when the Samsung cell phone is frozen in the logo .
Why am I not receiving or receiving calls on my Samsung cell phone?
We all agree that today’s Samsung cell phones do much more than just receiving calls and making calls. However, it is one of the essential basic functions for which most of us acquire a mobile.
It seems absurd that a Samsung cell phone cannot receive calls, it makes you think “if that’s what I bought it for”. But yes, there is the possibility that your Samsung mobile has been sold with a factory defect or simply presents some problem that you can surely fix yourself.
One of the most common reasons is the poor placement of the SIM , to make sure you have the SIM correctly placed check the slot of the tray where it is placed and verify that all the edges match. The SIM may be able to move after the Samsung phone has been hit or dropped.
The mobile can bring multiple options in its system configuration so that you cannot receive or make calls. One of these is that you have active call forwarding . You can check this in the mobile settings, in the call option.
Why don’t the calls go out and I can’t call from my Samsung cell phone?
The reasons why you cannot receive calls on your Samsung cell phone, may also be the culprits for which you cannot make calls from the same mobile. The possible causes why your Samsung cell phone has problems with receiving and sending calls are:
- Go to a professional technician . In case the manual modification in the call configuration has not worked, you can try to go to an expert cell phone technician so that he can check if the problem is inside the mobile, such as that the signal antenna has been damaged internal, or has moved
- Activate and deactivate airplane mode . This can work when there is a slight lack of signal or you are in “emergency calls only” mode.
- Call blocking by the telephone company . If we have tried to solve this problem ourselves, through the configuration or settings of the Samsung cell phone and it has not worked, the next thing is to call the operator to ensure that we do not have blocked calls from our mobile by mistake
- Check if you have defined only some contacts with which you can exchange calls while you have blocked the rest of the contacts . You can do this by checking the call and contact settings
What to do when I cannot receive or make calls on my Samsung cell phone?
When we cannot receive or make calls from the Samsung cell phone, we can try to fix the problem ourselves, through the cell phone settings, in the calls or contacts option.
There we can make sure what is wrong and try to fix it, for example that we have modified the reception of calls only for some contacts , that it is configured in airplane mode , night mode , or ” do not disturb “.
In case you observe that the mobile has no signal , it is an indication that the problem may be with the SIM or the internal antenna of the Samsung cell phone.
