Quality management is all the processes that are carried out in a company to guarantee an optimal execution of its activities.
All of these processes and methods are grouped into a single structure called the quality management system , which will vary depending on the type of organization, the sector in which it is dedicated and its objectives.
When quality management meets certain standards, it can be recognized with the ISO standard , which certifies that the processes applied systematically by the organization translate into products and services with the highest parameters of industrial safety, health and production processes. .
Quality management system
A quality management system is a kind of guide that details the processes, procedures, structure, financial, technical and human resources that the organization has.
The quality management system fulfills two essential functions:
- It guarantees that the processes are executed in a systematic way, since they are already properly detailed.
- It allows continuous improvement, since depending on the results obtained, new processes that ensure quality can be replaced or incorporated.
Furthermore, the implementation of a quality management system can offer multiple advantages to the organization, such as:
- Differentiation from the competition, by offering products and services that
- Systematization of processes, which translates into greater productivity and saving of resources.
- Expansion of the organization, either in terms of increased production, new suppliers or customers.
- Joining a group of organizations that share quality standards, such as ISO-9001
Total quality management
Total quality management is a Japanese method developed in the mid-20th century and based on continuous improvement to achieve the highest possible levels of efficiency.
Called Kaizen in its original language and created by the Japanese Masaaki Imai, this method implies an interpretation of quality not only as a goal of the processes, but as a culture that crosses all areas of the organization.
In total quality management, employees can contribute to achieving the company’s objectives with small daily actions, such as:
- Avoid wasting resources.
- Respect the times of each process.
- Seek detailed organization.
- Produce products or services only on request, to avoid losses.
Principles of quality management
Quality management has eight basic principles:
Customer focus
Organizations not only have to know the needs of their customers, but must anticipate their future needs. In addition, they must offer different options of products and services that fit their needs.
Leadership
Management and decision-making positions are expected to execute good leadership practices that create an inclusive environment among employees. In this way, they will be involved in achieving the objectives of the organization.
Staff involvement
The employees of the organization must direct their skills towards the achievement of the company’s objectives. This requires not only leadership, but an attractive incentive plan.
Process based approach
Quality-oriented organizations must abandon the perception of a structure divided into functions, positions or departments. Instead, they must understand its operation as a chain of processes.
System approach
The organization’s processes are not isolated, they are part of a larger gear. Therefore, the failure of a process implies an imbalance in the system.
Continuous improvement
All processes should be continually reviewed for optimization opportunities.
Factual approach
Organizational decisions must be based on measurable data.
Win-win relationship with suppliers
The organization’s relationship with its product and service providers must go beyond a commercial exchange. Alliances must be established that benefit the productivity and profitability of both parties.
Quality management and quality control
Although they are often used as synonyms, quality management refers to a set of processes, while quality control refers to inspection activities carried out with the aim of verifying that the product or service meets the necessary standards. .
In a company that has a quality control department, this process would be part of its management system.
Quality management standards (ISO standard).
Although each organization has its own guidelines and quality management systems, there are international parameters that serve to standardize systems and processes, regardless of the country in which they are carried out.
This allows productivity to be increased and the internal and international commercial exchange processes to be dynamized, based on common elements (types of raw materials, machinery, measures, processes, etc.)
In this sense, although there are standards for each item, the ISO-9001 standard is one of the best known, since it applies to any company, since what it certifies is compliance with general parameters of customer satisfaction and ability to production.
