Ps4 cannot connect to server;How to fix

Ps4 cannot connect to server.A connection to the PlayStation Network is required for the games to work correctly on the PS4 and the system as a whole. If PS4 cannot connect to PSN servers, then the application may: not start at all, not work online, not update.

A constant online connection to PSN servers is a prerequisite for many games. Errors that arise can be resolved quickly without losing access to community and online opportunities for a long time.

First you need to check if the PlayStation Network itself is working. This can be done from any device at status.playstation.com . If the service does not work, you should just wait and leave the settings alone.

Table of contents of the article

• Causes of PlayStation Network connection error
• Setting up a Wi-Fi connection
• Setting up a wired LAN connection
• PS4 could not connect to server: solution

Causes of PSN connection error/Ps4 cannot connect to server

If the PlayStation Network stopped working unexpectedly and for no apparent reason, it is better not to go into the settings, but to wait a few hours. Maintenance work, accidents, temporary server outages, software updates, errors with providers, DDoS attacks – there are enough reasons why the PSN network may not function for some time.

PS4 at this moment will issue one of the errors:

1. Failed to connect to the server to check the license.
2. Failed to connect to PSN within the specified time (CE-33987-0).
3. Cannot connect to the server (NW-31201-7).
4. Failed to connect to server. There may be a problem with the network connection, or the PlayStation Network or the service provider’s server is temporarily busy (WV-33898-1).

If the problem appeared initially or after resetting / changing the settings of the TV or set-top box, then it makes no sense to wait for the problem to be resolved on its own. Either reconfigure your PS4 system’s internet and PSN connections and try to determine the cause of the problem.

Setting up a Wi-Fi connection

Connecting PlayStation 4 to the Internet using a wire can eliminate a number of problems that arise when connecting via Wi-Fi. Nevertheless, most users find it extremely inconvenient to pull the cable to the set-top box, especially if such an arrangement was not planned during the renovation of the apartment. For this reason, you should first try to establish a connection over the air – modern Wi-Fi routers will cope with the set-top box without any problems. Older models may give errors and do not guarantee a stable connection to the network and PSN, and also have a slow speed.

Setting up a wireless network connection:

1. Go to the PS4 home screen.
2. Select “Settings” – “Network” in the upper menu.
3. Select the “Establish an Internet connection” item.
4. Select wireless from LAN / Wi-Fi options.
5. Select the type of connection: simple or special.

In the usual case, you should choose the simple mode: the PS4 itself will find all the available networks within the range, and then it will offer you to select the one you need from the list. A lock icon is drawn next to password-protected networks – the security code for WPA, WPA2 and WEP networks is usually written on the back of the router, or set by the user / administrator when laying the network.

The special mode also searches for networks and allows you to choose any to connect. The difference is that in the special mode, the following parameters can be configured:

1. IP address.
2. DHCP hostname.
3. DNS.
4. MTU.
5. Proxy.

It is undesirable to touch these settings without having the appropriate knowledge. It is better to choose the simple mode so that the system can determine all the information on its own. If the PS4 is successfully connected to the Internet via Wi-Fi, the system will prompt you to test the connection. You need to click on the offered button “Check Internet connection” to perform the test and complete the setup process.

Please understand that being connected to the Internet does not mean connecting to the PlayStation Network. You need to log into your PSN account using your username and password.

For this you need:

1. Register for a PSN account (you can create directly from PS4 when you first log in).
2. Go to Settings on the PlayStation 4 home screen.
3. Select [PlayStation Network / Account Management]> [Sign In].

If the connection fails, you should try an alternative option – connecting to the Internet via LAN.

Setting up a wired LAN connection

On a PS4 system, connecting to the internet via a wire is completely different from using a wireless Wi-Fi network. Wired network access provides a high connection speed, and also allows you to get rid of errors and lack of connection associated with an outdated Wi-Fi router model.

PS4 connection via Ethernet cable:

1. Go to the PS4 home screen, go to “Settings”.
2. Select “Settings” – “Network” – “Establish an Internet connection”.
3. Select the item “Use LAN cable” from the offered options.
4. Select one of the connection modes – simple or special (by default, you should select simple mode).
5. If everything is done correctly, the system will offer “Check Internet connection” and complete the network setup.

As in the case of a wireless connection via Wi-Fi, a special connection mode will allow you to specify an IP address, DHCP, DNS, MTU, and specify Proxy settings. For an ordinary user, these settings are unnecessary, and it is not advised to climb into them without the appropriate skills. It should be understood that the PlayStation’s internet connection alone does not guarantee normal PSN access, as the PlayStation Network servers may not be available on their own.

PS4 could not connect to server: solution

If the initial configuration of Internet access via LAN / Wi-Fi was performed correctly, but the PS4 still failed to connect to the server, you should try to find a solution from the list below.

The most common problems and solutions:

1. PS4 Remote Play won’t connect. Remote play only works with a reasonably high internet speed. If the system fails to connect, most likely there is simply not enough speed.
2. No Wi-Fi connection. You must try to connect via cable. If it helps, the old router needs to be replaced with a new model. With ZyXEL Keenetic routers (ZyXEL Keenetic II), new Asus and models of similar characteristics and cost, such problems do not arise.
3. If replacing the router is not suitable, or this model has worked previously, you can try updating the router’s firmware.
4. For newer models of routers, temporarily disabling the 5 GHz band may help. You should turn it off completely or try to connect using a standard 2.4 GHz channel.

Nothing helped? Do not despair, you can try to consistently reset the settings and try to connect again:

1. Restart the PlayStation 4 system.
2. Reload the router. Check if network access works on other devices. If it works, but PS4 won’t connect, try to connect via cable.
3. Reset all router settings, re-establish the connection according to the instructions (Settings – Network – Establish an Internet connection). You may need instructions from the manufacturer to set up your router.
4. Update the router software, especially if the model is old and has not been updated before.
5. Check your internet connection. If it is still not there, check if the following ports are blocked by a firewall or other programs: TCP: 80, 443, 3478, 3479, 3480, 5223, 8080; UDP: 3478, 3479. These ports are used to connect to the PSN.

Remember to check the status of the service under [Settings]> [Network]> [Check the status of PlayStation ™ Network services]. If the whole network does not work, no amount of dancing with tambourines will help. You can also check your network health status at status.playstation.com from any device, phone or computer.