It details the rules on paid parking that came into effect on February 15, 2017.
In which cases does the rule apply?
The rules are for providers that offer parking services, such as malls, supermarkets, commercial premises, health establishments and paid parking for access to the general public. The law governs the collection for less than 24 hours in a row in which the vehicle is in place.
How should the collection be made?
Parking managers have two payment methods.
Charge per effective minute of use:
For example, if the vehicle was 27 minutes, it cannot be charged for half an hour or for sections of 10 minutes, it can only be charged for the effective minutes of the vehicle.
Payment by tranches:
The initial collection time cannot be less than half an hour. The following sections may not be less than ten minutes each.
For example, if the vehicle is in a parking lot for 52 minutes, it may be charged for one 30-minute and two for 10 minutes, but it cannot be charged for 60 minutes.
In both cases, the charges may not round the rate up.
Can parking providers establish a period when they do not charge?
Yes, they can set a period of use of the service without charge, according to their commercial policies or the conditions of use of said service.
If the user loses the parking ticket, can they be fined?
If the user loses the proof of income there can be no fine or surcharge. The provider must consult its records in order to determine the effective time of use of the service to make the exact charge. In this case, the supplier must ask the consumer for any information that allows to prove or identify the owner of the vehicle.
What happens if I am robbed or robbed in a parking lot?
The provider is civilly liable if you are the victim of theft or robbery due to poor security measures in the establishment. The supplier is also civilly liable if the vehicle is damaged. Those responsibilities are pursued in court. There may also be other provider responsibilities for violations of the Consumer Rights Act.
What happens if there is a sign in the parking lot that says that the service provider is not responsible for theft, theft or damage?
This declaration does not produce legal effects, because the law is clear that if the security measures fail, the supplier is civilly liable.
How should the user be informed about their rights and duties in the use of parking lots?
The list of rights and obligations of the user must be visible in the box area and at the entrances to the parking lot. This communication must indicate that the consumer can go to the National Consumer Service or to the competent local police court if there is a legal infraction.
What are the regulations for hospital and clinic parking?
Health establishments, public or private, may not charge for parking when users go to emergency or emergency services.
People will not be charged for the duration of the urgency or emergency. Nor will it be charged for patients who present permanent or temporary physical difficulty to move. But that must be accredited by the professional in charge of treatment or health care.
What about paid parking on public roads?
In the parking lots that are on public roads, only the charge for the effective time or for the period of time expired and the possibility of setting a period without charge
