Knowledge management tools in companies, which ones to use?

When it comes to knowledge management tools in companies, the influence of trends such as digital transformation or the use of SaaS tools , has led to two main approaches:

  • On the one hand, using collaborative cloud-based software, without the specific purpose of knowledge management (some of them with even free plans), which help in the exchange of information in an agile way, such as Slack, Trello, Microsoft Teams , and even shared drives with collaborative file editing in real time, such as Google Drive and OneDrive.
  • On the other hand, using knowledge management tools in companies specifically created for this purpose, some of them with a focus on certain knowledge, such as process modeling, for example.

In this post, we will present 3 tools for knowledge management in companies in general and one specially developed for the management of knowledge acquired during the modeling of BPMN processes .

See also: People, processes and technology in knowledge management

Knowledge management tools in companies created for this

The tools for knowledge management in companies aim to transform tacit knowledge (personal and non-systematized) into explicit (general and documented).

For this, it is necessary, among other developments, to transform data into information (such as, for example, cold numbers in intelligible graphs) and, in the same way, information into knowledge (for example: knowing how to use these graphs to make decisions, based on experience) , among other factors).

To do this, both data and information must flow across the organization in a transparent manner. And when these two elements become knowledge, it must be systematized in documents, templates, frameworks, manuals, slide shows, video lessons and several other media.

To facilitate these activities, some knowledge management tools in companies were created, check out some of them:

1- Bitrix24

Used by more than 2 million companies worldwide, Bitrix24  is a free online collaboration platform that has 35 different tools developed for the dissemination of information and knowledge among teams.

Integrating all company areas, it has a social intranet, project management, video chat and, of course, document management in the cloud, on virtual drives, in an organized and accessible way, among other features.

2- AnswerHub

With a differentiated and very specific proposal among the knowledge management tools in the companies we select, AnswerHub works in the Q&A scheme.

In addition, it has tools to help create ideas and an ideal knowledge base to store and disseminate information in the company, so much so that organizations such as Harvard Business Publishing, GE, eBay and LinkedIn make use of this knowledge management software .

3- Confluence

Perhaps the best known of the knowledge management tools in companies on our list, Confluence  is a powerful repository of information and knowledge created with the specific purpose of helping people in organizations to discover how to do the things they want.

The search tool, very well designed, is a key part of this software that also allows you to work and collaborate on projects without changing tools, taking advantage of the knowledge base for publishing and accessing information (including for customer support), project documentation and teams among other advantages.

There are already 100 million pages created in the tool by organizations and companies the size of NASA, Lufthansa and Spotify.

4- HEFLO

Specifically focused on process modeling, automation and documentation, HEFLO  does not have the main scope of managing knowledge in the company, however, if your objective is to document processes and the knowledge acquired through them, this is the ideal tool .

In addition to generating the documentation of the processes instantly, after the modeling has been done in the “drag and drop” scheme, characteristic of low code BPM software , HEFLO has a library of processes  that can be consulted at any time, based on the cloud and accessible by mobile devices.

In addition to allowing teamwork, each process flow is stored without losing previous versions, creating a repository of knowledge and learning that shows the entire evolution of each project, from the initial idea, its modifications step by step, until it arrives to the final flow, as it was implemented.

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