kindle won’t turn on.As users of Kindle or of any technological device, we must know that there is a probability that at some point the device will stop working or remain blocked.
Sometimes these problems are easily solved, but other times it really takes a lot of effort to figure out what is causing the device not to work and how it can be repaired.
What can I do if my Kindle is locked?
Most of your Kindle’s problems, such as screen locks, or content downloading not successful , can be fixed simply by restarting the device .
IF YOU HAVE A KINDLE 5TH GENERATION OR LATER TO RESTART YOUR KINDLE, FOLLOW THESE STEPS:
- Press and hold the Power Buttonfor seven seconds until the dialog box appears .
- Press Restart.
Note: If the dialog box doesn’t appear, press and hold the Power Button for 40 seconds to restart your Kindle.
IF YOU HAVE A KINDLE TOUCH (4TH GENERATION) OR KINDLE (5TH GENERATION) :
- Hold the button litfor 40 seconds. After six to eight seconds, the screen will go blank. This is normal. Still holding the button on .
- After 40 seconds, release it.
The charging indicator light will turn on after a few seconds.
If you still have doubts about how to do it, in the following link on the Amazon.com site you can support yourself with the help of an instructional video.
How do I reset my Kindle to factory settings?
Sometimes and due to the use that is given to the device, if the equipment malfunctions, it is advisable to restore its factory data ( Delete all data and return to the configuration that the Kindle had at the time of purchase ).
To reset your Kindle to factory data , we recommend that you move your e-books or important information that you want to safeguard to the micro-sd memory of your Kindle.
Once you have made sure to make a proper backup , you have to follow the following steps
On 3rd generation or later Kindle e-readers you must do the following:
- Go to Start, select Menu and then Settings .
- Select Menuagain, and then select Reset Device (New Generation Devices) or Reset Default Settings (Previous Generation Devices).
What can I do if my Kindle won’t turn on or won’t work?
If your Kindle won’t turn on , first of all, we recommend that you check to see if your e-reader has enough battery power to work . It is a very common thing that any technological device does not turn on because it does not have enough charge.
For this, you should preferably use the original Amazon charger to avoid potential damage to your Kindle by using a charger that is not compatible with it.
The moment you connect the Amazon charger to your Kindle e-reader, an amber LED light should appear on it, indicating that it is charging.
In the event that the amber light appears when you connect your Kindle to the power source, wait for the charging process to complete (the charging LED should be green).
If the LED indicator does not work when you connect your Kindle , it is very likely that your power cable or the charging input of your Kindle is damaged or that the battery has reached the end of its useful life .
When in doubt, we recommend that you try to charge your Kindle with a different charger than the one you have (if it is possible that it is original and from the version of your Kindle).
If the battery is exhausted , you need to contact Amazon technical service, so they can tell you if their technical service can replace the battery in your Kindle.
Many times, when the battery runs out, Amazon offers interesting discounts on the acquisition of a new Kindle with the delivery of your old Kindle e-reader.
Last considerations that you should take into account if the malfunction of your Kindle persists
If after trying these actions, the problem persists on your Kindle device, we recommend that you visit the official Kindle support page for more information or contact Kindle customer service for help and advice.
You can also visit the Facebook page of Kindle, maybe there you will find a quick answer to solve your problems.
If your Kindle has exceeded the warranty period, try to contact your local Kindle technicians so they can check your device and provide you with an estimate for repair.
