To understand what ITIL means, it is necessary to use the English language. ITIL stands for Information Technology Infrasructure Library , which in Portuguese can be translated as the Information Technology Infrastructure Library . It is an ambitious project developed in Great Britain in the mid-1980s with the aim of documenting and archiving as much information and knowledge as possible about the best practices and developments of BPM (Business Process Management) related to IT, whether through case studies, as well as manuals and specialized literature on the subject.
The aim was to generate a large amount of subsidies, models and examples for those developers, companies, organizations and consultants who wanted to have an excellent consultation base to learn about successful cases and to be able to use this knowledge in their own projects, in a much more agile and assertive.
What does ITIL mean, in short?
ITIL is the most widely used standard of good practice for IT services management in the world.
What started as a need for a government to have its processes documented and organized, ended up becoming one of the most valuable knowledge holdings in the area of Information Technology, which has helped several companies to achieve their strategic objectives with proper use of technology.
It is also important to note that currently ITIL is a registered trademark. Throughout its history, ITIL has accumulated experience in processes and IT from several private and public organizations not only in the United Kingdom, but also in several other countries, which culminated in the 1990s with the adoption of ITIL by several European entities, further consolidating its reputation and the use of this IT library as a benchmark for quality consensus in the market.
What does ITIL mean in your company?
It means adding a series of advantages and providing a much more effective and efficient management of services and Information Technology, properly aligning them with the risks and demands of your company.
Among others, we can list the following benefits:
- A common methodology and nomenclature, facilitating the exchange of information and knowledge.
- Determination of Service Levels negotiable and based on recognized parameters.
- The processes and services are more easily measured.
- The number of incidents is reduced.
- The improvements become more quickly applicable.
- Service levels are high.
- The processes are more consistent and easy to predict.
- Service deliveries are more efficient.
- Customers enjoy a superior experience.
- The culture of processes in the company is formed.
- Information Technology cost reduction is generated .
How is ITIL organized?
To fully understand what ITIL means, it is interesting to know that it is organized according to the Life Cycle of the services employed in your company, divided into 5 themes:
1- Service Strategy:
Service Strategy, in English, relates to determining the requirements and needs of the enterprise.
2- Service Project:
Or Service Design, covers aspects related to the definition of the solution that will be employed.
3- Service Transition:
Service Transition is linked to the management of changes in the organization.
4- Service Operation:
Service Operation are the practices that ensure that services will always be attended to according to the agreed levels (SLA).
5- Continuous Service Improvement:
One of the great advantages of Continual Service Improvement is to maintain the continuous improvement and optimization of services based on the renowned PDCA cycle .
If you still do not fully understand what ITIL means, we can say that it is a way of providing organizations with a series of consolidated paths on how to manage information technology with a focus on the customer and the high quality of services provided.
The processes and procedures are explained in detail and rely on the help of checklists and other ways to make sure that your organization is using them correctly and that you can customize them to suit your specific strategic objectives.
In addition, it is possible for interested professionals to obtain the so-called ITIL certification , which will give them all the necessary training to use the knowledge of this library in their IT career.
The ITIL certification is a survey carried out by authorized institutions and can provide three different levels of certification, in order of complexity:
- ITIL Foundation
- ITIL Practitioner
- ITIL Master
With one of these certifications, a professional can easily stand out in the market.