Perhaps you have found an interesting offer in Epto , an online store not too well known, and you wonder if it is reliable . So let’s take a look at Epto, explaining how this website works, which brings together household items, DIY, car parts and even fashion.
Epto is popular especially in tires for cars and motorcycles , which it sells at very competitive prices, sometimes having specific models that are difficult to locate elsewhere.
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When they offer us a cheaper product from an unknown seller, doubts always arise and, although the opinions regarding Epto suggest that it is relatively reliable, it has its strengths and weaknesses, which we will now detail.
Secure payment, but slow shipping
One of the key aspects when assessing whether a store or service is reliable is the payment system. Epto allows us, apart from using credit or debit cards directly, to make payment through PayPal as an intermediary that hides the card number.
This gives us some peace of mind, because we could request a refund of the money through PayPal if they do not send us anything, or the product is very different from the one advertised.
The shipping time in Epto is not too fast , according to their conditions they prepare the package on the same day if we order before 12:00 noon, and the next day if we do it afterwards. The time for it to reach us in total would be:
- Payment by credit card or PayPal: 4 – 8 working days after the order.
- Payment by transfer 5 – 9 working days after receiving the deposit.
Since Epto is an Italian company, and shipments are made from European countries such as Germany, these are more or less reasonable deadlines, as long as the product is not in a hurry.
Of course, Epto does not send to the Canary Islands, the Balearic Islands, Ceuta or Melilla , something that in principle does not make it less reliable. Unfortunately, many online stores only sell to citizens living in mainland Spain.
On the web you can see opinions of buyers who have taken a month to receive the shipment , that it was returned by the courier or have suffered other types of problems. Unfortunately, no company is exempt from these problems, especially when dealing with bulky items such as tires.
Although some users are unhappy, in general Epto tries to solve delayed shipments, and returns the money when it is not possible.
Communication problems
Epto offers guarantees such as returns in 14 days if we are not satisfied (we pay the cost of the return shipping), and free shipping costs on orders of 100 euros or more . But the least reliable thing about the web is communication.
Already in the menus of the store we find poorly translated words , although the meaning is almost always understood, given the similarity between Italian and Spanish. Unfortunately, seeing nonsensical expressions in the menus, some almost hilarious, does not give Epto a good image:
Among the opinions of the clients there are also problems with the language, stating that their workers only speak Italian and English . The website offers two contact systems:
- [email protected]
- +39 0734 219225 or +39 0734 219224
In other words, we basically depend on email, since making an international call to Italy can be quite expensive.
Although the contact with the store is not very good, we must not say that Epto is not reliable. Most of the purchases are made correctly without the need to contact once we make them.
Of course, when choosing one seller or another, the after-sales service is one more aspect to consider , apart from the product that you offer us, the price and other factors.
Our conclusion is Epto is a relatively reliable store , not at the level of others as well known as Amazon or PcComponentes, but we are not talking about a site that we should be suspicious of.
