Netflix is one of the most used streaming services worldwide, where you can watch movies and series through its website or by downloading its application to any of your devices .
This is a paid service, with prices that could be classified as accessible in its environment and is compatible with most devices that may be in a house. But this does not mean that everyone can afford it, and if this is your case, we will show you what you need to know about how to cancel this service .
- What does Netflix state in its terms of service about refunds?
- How to cancel your Netflix subscription if you no longer want to use the service?
- With the ‘Unsubscribe’ button
- If you can’t find this option
- Why might Netflix charge you during or after a free trial?
- What is the reason that Netflix can charge you after canceling the service?
- How can you contact Netflix customer service?
What does Netflix state in its terms of service about refunds?
Netflix’s policy is basically no refunds , this is because it is a service paid monthly in advance, and if it is canceled you will continue to have all access to its content until the end of the default billing period. Quite simply, Netflix will not give you your money back, once you pay there is no going back until the end of the month.
The no-refund policy is a normal practice among streaming services , as their system is not designed to be able to revoke the service at any time of the month. Its billing system works in one direction, once your payment is processed you are given access to the platform. So if by mistake you end up paying another month on Netflix, don’t expect to be able to get your money back.
How to cancel your Netflix subscription if you no longer want to use the service?
If you no longer want to continue having this service, it should be enough for you to stop paying for it and Netflix will do it for you, but if this is not the case there are a couple of options that you can try to cancel your subscription.
With the ‘Unsubscribe’ button
Netflix developers always think about convenience when using this app , thus making it very easy to manage, even if you want to cancel your subscription, this action is not hidden in the deepest corner of your account. To cancel your account do the following:
- You must access your Netflix account.
- Use the icon at the top right to navigate your account.
- Now click on the ‘Cancel Membership’ option under ‘Membership and Billing’.
- Press the finish button, this is blue.
- Your membership will be cancelled.
If you can’t find this option
If for some reason the option to ‘Cancel subscription’ does not appear , it is most likely because you have obtained the Netflix account through an external service such as iTunes. If this is your case, in order to cancel your Netflix subscription from iTunes or some other service, you must look at your bank statements or the service you use to pay for Netflix, and from there cancel the payment to it.
Why might Netflix charge you during or after a free trial?
If the case is that you created a free Netflix account , and it charges you after the end of your free trial, you will not be able to receive a refund , if you do not cancel your account before the expiration of the term, Netflix will automatically charge you the following month. .
As this service charges in advance, you will need to remember that when you open a free trial account , you will have 30 days of content without having to pay, but you must cancel the subscription before the end of your 30 days.
What is the reason that Netflix can charge you after canceling the service?
Netflix like other services can sometimes present their administration failures, this is a very rare error, but sometimes you can cancel your subscription and Netflix still charges you. But before calling technical support, the best thing you can do is gather evidence to present your case at once and thus avoid losing your money.
If you were to see any charges after cancellation, you should make sure that you canceled it correctly, also that no one is using your username and it is best to remove your cards registered in the app. If you see any charges during a free trial, it’s most likely an authorization check giving the charges.
Netflix can also make test charges, to ensure that your payment method is legitimate, this is a security measure that it has to ensure that you will receive the payment when the time comes, but do not worry about these charges They will not take money from you, it is only a data verification.
How can you contact Netflix customer service?
To contact Netflix customer service, all you have to do is look for the contact within the application , Netflix gives us this number that you can call your cell phone free of charge. This number is 888-638-3549, this being a code within the United States.
When you call depending on the time of day, you will be connected with an agent in a matter of 10 or 12 minutes , this service is open 24 hours a day, 7 days a week, so no matter what time you are, you can always contact him if so you need.
But remember Netflix does not give refunds, so unless you have a good reason there will be no need to call support, since the only thing you will receive in response is an explanation of whether you have already paid for their service, you will be able to have access to this until the end of the month, that’s how simple this system is.