There are various reasons why connection problems arise, in turn, there are many connection errors that exist. In Samsung one of the most common connection problems is ‘Mobile network not available’. Fortunately, it is an error that can be easily fixed most of the time.
How to fix ‘mobile network not available’ error on a SAMSUNG GALAXY
Index( )
- Why is my Samsung Galaxy showing ‘Mobile Network Not Available’ message?
- How can I identify if the problem is with my phone or with the network?
- What can I do to fix this error on my Samsung Galaxy?
- airplane mode
- Reset APN settings
- Select the network manually
- Factory data reset device
- Update the operating system
- Edit network settings
- How to contact customer service to report a mobile network problem?
Why is my Samsung Galaxy showing ‘Mobile Network Not Available’ message?
One cause of this problem is when the sim card is not connected properly . In fact, if the error ‘Mobile network not available’ appears, it is recommended to remove the SIM card tray, after this clean the SIM and insert it again.
Another reason is that you are in an area where there is no coverage , something very common in wooded landscapes or mountains. In turn, if you are traveling in a vehicle, there may be network interference that generates the mobile network not available error.
Another possible reason why your Samsung has problems connecting to the network is that the sim card is damaged. If so, unfortunately you must buy a new one . In turn, there is the possibility that the cell phone for some reason begins to have network problems . Regardless of the reason for the problem, there are a few solutions that we recommend you try.
How can I identify if the problem is with my phone or with the network?
The easiest way to check if the problem is your cell phone or the mobile network, is to ask your friends or other users of the mobile operator. In turn, telephone companies usually notify in advance when changes are made or the service is not available.
What can I do to fix this error on my Samsung Galaxy?
Understanding that there are several reasons why this error can arise, there are also several possible solutions. Here are the easiest ways to remove mobile network error on Samsung Galaxy devices.
airplane mode
Airplane mode turns off all wireless connections on your phone, including Wi-Fi and the mobile network. When airplane mode is activated, it is impossible to navigate, unless you activate data or Wi-Fi individually. Therefore, if the error ‘Mobile network not available’ appears, check that you do not have airplane mode activated , if you have doubts, do the following.
- To check if you have airplane mode activated, go to ‘Settings’.
- Open the ‘Connections’ section and notice that the ‘Offline profile’ option is disabled.
Reset APN settings
The APN refers to the ‘Access Point Name’ of mobile connections. In other words, it is the identifier of your operator’s data network. Sometimes the APN gets misconfigured , causing the ‘Mobile network not available’ error, so it’s a good idea to reset it.
- Open ‘Settings’.
- Now head over to the ‘Connections’ section.
- Click on ‘Mobile networks’.
- Open ‘Access Point Names’.
- Click on the three points located above and to the right and select ‘Reset default values’.
Select the network manually
On the other hand, you can also try to configure the APN of your Samsung Galaxy cell phone manually. It’s certainly not a highly recommended process , but if you’re still having the ‘Mobile Network Not Available’ issue, it doesn’t hurt to give it a try.
- Go to ‘Settings’.
- Open the ‘Connections’ tab.
- Click on ‘Mobile networks’.
- Finally, go to the ‘Access Point Names’ section.
- Select the network manually or configure it with the ‘Add’ option. In any case, make sure you select the appropriate network for your operator.
Factory data reset device
It is the least recommended option because it entails the erasing of the device . In any case, if none of all the other options work, don’t rule out resetting the device to remove the Samsung ‘Mobile network not available’ error. In any case, if possible, make a backup of your mobile.
- On your Samsung device, open the ‘Settings’ section.
- Scroll down until you find the ‘General Administration’ section.
- Click on ‘Reset’.
- Finally, click on ‘Reset settings’ and confirm the operation to return the mobile to factory settings.
Update the operating system
If your device is new or you’ve never updated it, there’s a chance you have a software bug. If this is the reason for the ‘Mobile network not available’ error on your Samsung, it is best to update . Updates provide improvements, but also fix bugs like the one above.
- We recommend having the device with a good charge or connected to a power source. Having done this check, open the ‘Settings’ section.
- Scroll down to the ‘Software update’ section and select the ‘Download and install’ option, wait until the update is downloaded and installed’.
Edit network settings
There are certain settings that it is recommended to check if this error occurs. You will find these configuration options in the Mobile Networks section . To access this section, open the ‘Settings’, go to the ‘Connections’ section. Finally click on ‘Mobile networks’ and do the following checks.
- Check that data roaming is turned offas it sometimes causes connection problems.
- It is recommended that the ‘Network Mode’ is set to automatic.
- As for the ‘Access Point Name’, you can follow the tips we mentioned before.
- Finally, in the ‘Network operators’ section, you can click on ‘Select automatically’so that the system analyzes the mobile network again.
How to contact customer service to report a mobile network problem?
Depending on your nation and your mobile operator, the process may be slightly different. In any case, most of the time it is enough to make a call to the attention center and comment on the problem. Many times the operator can solve the problem.
When nothing you try works, the operator’s customer support is usually the solution. After fixing the problem, all that remains is to increase and improve the Internet speed of the mobile network , it may be that you are not taking advantage of the full potential of the connection of your Samsung Galaxy device.
