In this guide we will try to shed some light on the Sky 35ab error code . We will see what are the problems of connection and viewing of the channels that it entails and how to find a solution.
Anyone who has a Sky decoder connected to the TV will have at least once encountered the error code 35ab . This error code (as well as the other 35, 35a, 35b) indicates an evident problem of a technical nature, namely the absence of signal from the dish , or the configuration parameters of your decoder and connections are not correct.
To make sure that the decoder can return to detect the signal from the dish, you can try to carry out a series of procedures to reset everything . These are attempts that could help you avoid contacting a technician immediately and spending money.
Sky error 35ab: what it is
The addition of the letters to code 35 indicates the cable involved in the reception problem.
The main cause of the signal interruption of the dish is mainly due to the connections with the cables that have not been inserted correctly or to the configuration of some parameter of the decoder not set in the correct way .
It could be that the cables of the decoder are not well connected or that the dish is not oriented in the right way . Often bad weather , such as rain, strong wind, thunderstorms, can strongly affect the correct positioning of the dish , which is positioned to receive the signal within the radius in which it is directed. Changing the aiming generates error 35ab. If by pressing the Menu key > Configure> Plant . 1LNB appears , it will be necessary to make a new configuration.
Other causes are the breakage of one of the two cables of the decoder . In this case, the one that is damaged or not connected to the receiver input port must be identified and repaired.
How to fix error code 35ab
Here is a list of possible attempts you can make to fix the problem. The solutions apply to both MySky , MySkyHD and HD Decoder owners .
- Turn off the decoder, unplug and reconnect the power socket and wait a few minutes. Access the decoder again to check if the problem persists. If the error persists, try to start a diagnostic test for the decoder by pressing in succession the Menu keys , Ok key on diagnostics, Ok key on receiver test. Ok button .
- Check how many antenna cables are screwed behind the decoderbased on the type of decoder in your possession .
- If you only have one, check that the white coaxial cable is screwed tightly onto the SAT IN 1 input, behind your device. If it is plugged into the other SAT IN 2 input , unscrew it and screw it into the SAT IN 1 . Press the Sky button on the remote control and check if the channels are visible.
- If you have two antenna cables, reverse the positions on the back of the Sky decoder, unscrew the cable inserted in the SAT IN 1 input and screw it into the other SAT IN 2 input , and do the same thing with the other cable. Disconnect and reconnect the power socket of the Sky decoder. Wait a few minutes and turn the decoder back on.
- Check that your Sky decoder is connected to an SCR type system. Press the Menu button on the Sky remote control, go to Receiver Configuration and press the OK button . Position yourself on the Plant type item and press the OK button . Check that next to the Plant type item , there is the SCR option . Confirm by pressing the OK button . Check if the Sky channels are now visible.
- Wait for the weather conditions to improveand try again.
- If none of the interventions carried out solves the problem you will have to call a Sky specialized technicianwho will intervene within 3 working days to resolve the problem. A check of the satellite system will be carried out and the Sky decoder could be replaced in case of failure. To contact the assistance service and request the intervention of the technician at home, you must call the number 199.100.400 or send an SMS to 39.39.100.400 with the message “ TECHNICIAN RESERVATION ” and your customer code. The service is active every day from 8:30 to 22:30. For further information visit this page .
Errors similar to error code 35 Sky
Below is a list of problems similar to notices 35, 35a, 35b, 35ab and which require the same type of intervention.
- Satellite signal reception problems – Error 25
- C ortho circuit on your satellite systemor a fault on the decoder – Error 10
- Sky decoder malfunction– Error 30
- Absence of partial signalfrom the dish – Error 31a – 31b – 31ab – 3 2a – 32b – 32ab – 33a – 33b – 33ab – 34a – 34b – 34ab.
- Notice HDCP authentication failed– C ommunication between decoder and TV does not work properly – Notice F20
