The apps that send us food at home and other products, such as Glovo, have made life easier for many during the harsh months of the pandemic. However , it is usual that we have doubts about its operation, we want to make some type of change or we need to make a claim. That is why it is very important to know how we can contact Glovo. And that is what we are going to tell you in this post.
The peculiarities of Glovo, the fact that not only can it bring us food at home, like other similar apps, but also offers the possibility of taking basic necessities such as medicines to the door of our house , make it one of the most used applications.
The Glovers , these riders we see our city by bike or motorbike with a backpack with the logo of Glover, are responsible for letting us order in our home after we were contacted by applying the property upon which we acquire the product.
In which cities is Glovo available?
Now, either because we want to place an order, because we need to make a query or because something has not satisfied us and we decide to make a claim, we must know how to do it. And that we tell you here, what are the different ways to contact Glovo.
From its official website
Without a doubt one of the easiest ways to contact. Glovo has a fairly complete website and among its contents it can answer many questions. At the bottom of the web we find a section dedicated to frequently asked questions .
In it they answer the most common questions about the use of Glovo. From what can we ask how we change the details of an order, how to return a product, problems with receiving the order or how to become members of the Premium service of the app. The truth is that it is a very broad content and it is very likely that you will find the solution to your doubts here.
Just below the Frequently Asked Questions section we find another that is specifically intended for Contact . In this case, it focuses on other types of issues, those that are not directly related to an order.
When we enter it we will be able to select between Glovo Prime, Account information, Glovo newsletter, Information about ordering, Work with us and Orders.
By clicking on each of them we will find other subsections with specific content that allow us to go into more detail about what we may need.
Make a phone call
The fact that it is an app designed to make contact by digital means makes the telephone service not a priority for Glovo. Despite this, we have a telephone at our disposal so that an operator can solve our doubts from the company’s offices.
Glovo’s customer service number is 932 26 66 51 . In it you can make all kinds of queries and they will solve any doubts that you may have about the operation of the app and that you prefer to solve through a more direct contact with voice. Of course, you have to bear in mind that it is not a toll-free number .
Via email
Many people find it more convenient to carry out the consultation by email, since it allows you to detail in a longer message what are the main questions that arise. Well, in Glovo you also have the option to do it. In this case you should send the email with your queries, complaints or claims to [email protected]
Use social media
It could not be otherwise in a company with these characteristics. Glovo is a fairly active company in different social networks. If you submit your query on Facebook, Instagram or Twitter, you will surely receive a quick response.
Glovo’s Facebook account in Spain offers us extensive information about the company and presents the news that it periodically incorporates.
If you are more used to using Twitter to resolve these types of questions, you can do so in the Glovo account. Of course, you can also be part of its community and interact with the content it includes.
Now, you may prefer to enjoy more visual content and bet on enjoying the images and videos that Glovo incorporates on Instagram . When you have any questions, you can send a private message to its administrators.
Download the application on Android or iOS
We leave for the end what is undoubtedly the main form of contact with Glovo: its app. It is from it that orders are usually made and we can also use it to solve the different doubts that may arise. We can download the Glovo app on both iOS and Android .
It is very common that when we start using an app like Glovo we have one and a thousand doubts. It is also possible that we encounter unexpected situations that require a direct talk with someone who is part of the company and knows specific aspects of its operation. Knowing what the best forms of contact are will make our experience much better.
