Glovo has been characterized as one of the most popular Multidelivery On Demand applications among customers to order food at home . Its massive use can generate errors and stop working, read on to learn how to solve the most frequent errors.
Why the Glovo App Doesn’t Work and How to Fix Frequent Errors
Index
- What is Glovo?
- How to troubleshoot the Glovo app?
What is Glovo?
Glovo is the app that offers a delivery service that adapts to customer requests . Users use the app to place the order and then the delivery people, better known as Glovers, search for the order and then deliver it to the customer or another person in exchange for financial remuneration.
The customer can make a specific order request deliveries to other urgent people. You can send any type of product that is among Glovo associates, from clothing, medicine and food to flowers.
To use Glovo you just have to download the application from the Android Play Store or from the Apple App Store. Then register in the application and start enjoying all the benefits it has for you.
How to troubleshoot the Glovo app?
Although the application usually works without major problems, it may fail from time to time . Fortunately, the most frequent errors related to the application have a solution.
When you have problems with the application, follow these instructions step by step. Just move on to the next solution when you can’t reset the app.
Check the internet connection
Before making any configuration in the application, check the operation of the Internet connection . Try to connect to another network that is working to make the Glovo request.
Close the application process
Search the application from settings / applications and select the close application button. Then open the app again from the application menu or from the main screen.
Clear the app cache
Enter the phone settings again and access the Glovo application from the Applications option. Select the clear cache memory option to erase temporary data that may interfere with its operation.
Open the Glovo application again from the home screen or from the applications menu. Enter your account access data and try to manage an order again.
Uninstall the Glovo app
If you have tried everything and you still have problems with the operation of the app, it is best to reinstall the Glovo application . Delete the app from your phone and search it again from the Android or Apple store.
Verify that your phone is compatible with the application and download from an official store . Downloading an app from an unknown source can expose your phone to malware.
Change account password
In case you cannot enter your account, you can change your password. Select the option “Forgot my password” and follow the steps to recover your account.
Blocked account
Your account may be blocked. Glovo often blocks accounts for fraudulent behavior , use of bots, account rental or identity theft.
It can be blocked in general for non-compliance with local regulations . The best thing to do in these cases is to write directly to Glovo support at [email protected] or go to the customer service office.
Check the operation of the GPS
If your phone has less than 20% battery, you may sometimes malfunction with the GPS. Check that it is connected and working.
Remember that for the application to work without detail you need to use geolocation to know where the order is and to know the position of the courier.
As a last option, try to contact support by mail if you have errors with your account, with your application or to place an order or a payment. They will answer you immediately by mail or you can go to one of the Glovo offices.
