Today we are going to show you how to automate WhatsApp. With more than 2 billion users worldwide, the application is a tool that is increasingly used in the business environment. In this sense, in addition to its own Business version , there are also dozens of programs that can be downloaded for free or for a certain subscription fee that allow company managers to create automatic ways of establishing contact with their customers.
See in this article the main information on how to automate WhatsApp. Also see the benefits and features that are available to system users.
Table of Contents
- How to Automate WhatsApp?
- Main functions and advantages of WhatsApp automation
- What you get by automating WhatsApp:
- Top Apps for Auto Replies on WhatsApp
- Autoresponder
- WhatsBot
- IM Auto Reply
How to Automate WhatsApp?
The automation process of the application offered by other apps associated with WhatsApp. They ensure that company managers can catalog messages received by customers. In this way, they can systematize the ways of contacting their audience. For the most part, these applications provide chatbots that automatically respond to messages forwarded by customers. They can clarify specific questions in an agile and effective way.
Main functions and advantages of WhatsApp automation
The automatic response setting offered by apps that offer chatbots linked to your WhatsApp account is a very popular feature. Its use is essential for business administrators looking to reduce the response time for messages during non-business hours.
In this way, by instantly answering customer questions, there is room for customer loyalty. This is because you give the customer the necessary attention at the time of consultation (even if it is through a bot ) .
See below the main functionalities and benefits of carrying out this type of program. By automating WhatsApp messages, you can only win. This is even more important considering conversations sent by your customers to the company’s contact channel.
What you get by automating WhatsApp:
- Shared access among all employees: most automated WhatsApp systems offer the ability to simultaneously view the WhatsApp account that is associated with the company’s phone. This ensures the improvement of the public service process.
- Exclusive functions for company managers: the management of groups of agents destined to exclusive sectors of the company – such as finance, sales and support, for example – can be carried out by administrators of these types of systems. In this way, the manager himself can supervise how the attendants are dealing with customers. Thus, you have immediate access to the content of conversations.
- Sending scheduled messages: another very useful function for the administrator is also to schedule messages at specific times. You can do this for multiple clients. Thus, it will give them more possibilities to articulate joint initiatives that enhance the dissemination of their business.
- Tags : System administrators can also insert custom tags to customers to filter and segment conversations. In this way, the content is better organized, giving the possibility to highlight the customers who have the greatest potential for completing the sale.
- Transfer of conversations: another function exclusive to the system operator. With it you have the possibility of modifying the person who is talking to a certain customer
- Message bank : through simple configurations that can be performed by the system administrator, it is possible to define messages to be sent to customers in order to speed up service.
Top Apps for Auto Replies on WhatsApp
Autoresponder
This application is available for Android systems. With it, the user can define some simple standard messages for times when he cannot answer the phone. One of its great advantages is that it is completely free.
WhatsBot
WhatsBot is an application that allows you to select different responses for each situation. This according to a list of specific messages available to the user. Despite being paid, it offers a free trial period.
IM Auto Reply
IM Auto Reply makes it possible to send ready-made messages to your contacts. Its differential is that each one of them can receive a personalized message that can be configured according to the sender’s wishes. The app can also be used on other social networks like Facebook Messenger and Telegram .
