Before contacting Google, we have to bear in mind that this is a company that has a large number of services, so it is not the same to receive assistance from services such as the search engine such as speakers, cameras, Chromecast, Google Business or any other. Each of them will have their own support page in which they will answer the main questions that you may ask or find the solution to the most frequent problems you usually have.
Beyond the technical support pages, you can contact the company in its community, social networks, telephone or offices, that is why we mention some of the main ways you can communicate with the multinational based in California and receive attention that you need.
How to contact
If you have come this far, it is because you have a problem with a company service and you need to solve it, or you have found that you do not know how to do something or you have doubts and you want someone to advise you. To do this, you will find the fastest option, which is to search the support page in which there are many common topics that respond to the main concerns of the users of the famous search engine that already has a large number of services . There are questions about each of the services, so you may find the solution to what you should do there.
Otherwise, you can make your queries on their social networks or ask other users in the community , as well as see if the solution is found there because someone else has asked. So we tell you how to contact the technical service online and even through a form depending on the specific product.
If we have a problem with the Google service, we must access the support page , which will answer many questions that may be interesting. You only need to choose the category (products) and various frequently asked questions will appear. There, you will press for a response. You will be able to see the most related questions, which are its resources, or even in some case cover a form.
You can use the search engine from the beginning or once you have selected the service that best suits your questions. Whichever service you need assistance with, you will find its own section from this main page. You can receive support from services as varied as Gmail, Chrome, Play, Adsense, Maps, Chromecast, Google Nest, Accessibility, Pay, Blogger, Picasa, Books, etc.
After selecting the service, it will go to the specific page, in which there may or may not be new categories, and there you can ask what interests you. You can also do it from the home page if you see it more practical, simple or you do not know where to find the service you need assistance with.
Describe the problem concisely so that you can find different possible solutions. Before accessing the information, you will see several options to choose from. If you search, it will take you to the most appropriate page based on your search.
If you do not find the answer to your concerns from the resources offered on the page, do not worry, since, as you progress, the option to contact directly may appear . They will ask you if you want to be called, if you prefer to call the specific number of the product or if you prefer to communicate by chat. Of course, you will have to try to do the search before.
If you want to solve a problem with YouTube , you have to go to the specific page of the service support center located here.
You can describe the problem when asked “How can we help you?”, Consult the help topics, enter a debate or see the useful resources that you access from this page.
Once you go to the specific query, you will see how you should do in that case, you will be able to refine the search further or you will even see a form that you can complete or other contact options . If you complete the phases, you will find the most satisfactory way for you so that you do not have doubts.
If you have a problem with Chromecast , just go to this page to find the information that interests you. You can make your query directly or consult the topics that appear there.
Above all, on the page, they will tell you if you need help and you will have direct access to the contact section, give the resources and if not, you can access other ways of communicating. There you can receive a call , call directly or access a chat (they ensure that the waiting time is one minute. The hours of operation are from 09:00 to 21:00 from Monday to Friday, and on Saturday from 09: 00 to 18:00 The telephone number of this service is 800 000120 .
Speakers and camera
If you have a problem with the speakers, as is the case with Google Nest , you can enter this page to make your specific query. You can also do the same from the main support page. There you can ask your question, see the topics or if you need more help you will see at the bottom of the page an option to contact the company.
Choose the product family , the question you have, go to the next step and various resources will appear. If you take the next step, you can receive a call, call yourself or go to chat. The helpline for this service is +34 518 808 836.
You can see the questions that other users have already raised, as well as their response, by browsing through the community options or asking directly and receiving help from other users. You can also view the featured posts.
If you have decided to ask your own questions , you just have to access here and post your question. You have to indicate your visible name, editing it if you want it to be another, create the question with a minimum of 10 characters, select the details, describe and publish.
Other people will see it and can reply to you if they want. This solution is not the fastest, but it can be interesting if you are not in a hurry or want to know the experiences of other users of the services.
Google also has a presence in social networks, so you will be able to know what they publish, be aware of the news or communicate with them through these. However, it is very likely that a technician will not be found in them and will refer you to a specific page.
In any case, if you want to express your complaints, questions, receive more direct support, contact another person online or prefer to use them, you will be able to see their pages on Twitter , Facebook , Instagram and LinkedIn . You can also find a presence in social networks of several of their products, such as Adsense among others. You only have to look for the page in each of the social networks, although to receive information it may be enough to contact one of these pages.
The best thing, however, is to look at the indicated support pages or call one of their offices. Even so, it can be interesting if you want to know more about the company, and because the pages can offer you information on how to communicate with them.
If you want to call the office they have in Spain , you can do so by calling +34 91-748-6400 . Obviously, if you call from the country you do not need the prefix +34. If you have problems related to advertising , you can consult the sales support team on 900 814 509 . If you want to call Google Ads or Google Business, the number is 900 800 624.
Another phone number for the Spain office is 917 486 645 . It is best if you call the other one, since it is the one that is officially announced and the one that is called for technical assistance and other issues. The fax is 917486402, although before sending anything it is recommended that you contact an agent who will confirm it as it is not the usual form of contact.
If you are looking for information on offices in other countries, in our next section you will access a map of offices in which if you search for the specific office, both the address and the telephone number will appear. However, we show you this information below, if you do not find what you are looking for you can go directly to the map that we indicate in the next section.
The telephones of other countries are:
- Argentina: + 54-11-5530-3000
- Bolivia and Chile: 800-100-103
- Colombia: 01800-754-1823
- Colombia: Bogotá, assistance: (57) 1 6467137 – (57) 1 7430111
- Costa Rica: 0800-054-2052
- Ecuador: 1800-000-042
- United States: +1 650-253-0000
- Mexico: +52 55-5342-8400
- Panama: 00800-054-0552
- Puerto Rico: 1855-311-2393
- UK: + 44-20-7031-3001
- Dominican Republic: 18092-008-120
If you want to know where their offices are, you can find them on a map that you will see on this website . Here you will see the places where the company has a physical presence in each of the countries. As you can see, there is one in Spain, specifically in Madrid.
The specific location of the Spanish headquarters is: Plaza Pablo Ruiz Picasso, I. Madrid. 28020. You can send them a letter there if necessary, although it is the slowest form of contact. If you want to record that you have written to them because you will need it, such as a complaint or claim, you can do so by registered letter or, better, burofax. The fastest thing is that you call them by phone at the aforementioned number. Before trying to visit them, call to find out if they have face-to-face care and when you can go there since it is most likely not possible.
Its headquarters are in Mountain View, California. Specifically, the location is: 1600 Amphitheater Parkway, Mountain View, CA 94043, United States.