Diablo 4 gray screen on startup

If you’re having trouble launching Diablo 4 and it’s crashing at the splash screen or stuck on a gray screen before crashing on launch, this guide provides solutions to help you resolve the issue.

Diablo 4 gray screen error on startup

Follow step-by-step troubleshooting guides including disabling Razer Chroma effects, restoring game files, and clean boot.

Edit configuration file

Diablo 4 players experiencing crashes after a gray screen may be affected by the effects of Razer Chroma. Razer Chroma is a lighting technology that synchronizes the lighting of compatible Razer devices with the game.

However, some players have reported that this feature causes the game to crash on launch. If you have Razer Chroma enabled and are experiencing crashes, here is how you can disable it by editing the Diablo IV configuration file:

1. Open File Explorer on your PC.
2. Navigate to the Documentsfolder .
3. Then open the Diablo IV folder.
4. Right-click the txtfile and select Edit to open it in a text editor.
5. Press Ctrl + Fto find DisableChromaEffects in the file.
6. Change the value of DisableChromaEffectsto 1 from 0 . It will look like this:
7. DisableChromaEffects “1”
8. Press Ctrl + Sto save the file, then close the text editor.

By disabling Razer Chroma effects with these steps, you should be able to fix Diablo 4 crashing on a gray screen. After completing all the necessary steps, try launching the game to see if the issues are resolved.

Restore game files

If your Diablo IV is still crashing after following the previous steps, you may want to try repairing the game files as this may help fix any issues that may be affecting the game’s performance. Here is how you can restore game files:

1. Launch the Battle.net app.
2. Select the Diablo IV icon from the game menu.
3. Under Game Version,select Diablo IV – Beta .
4. Click the gearicon next to the Play button .
5. Select ” Scan and Repair” from the drop-down menu.
6. Click the ” Start Scan” button to start scanning the game files.

The scanning and repair process may take some time, depending on the size of the game and the speed of your computer. Once the scan is complete, any corrupted files or missing game files should be fixed or replaced, which can resolve any issues that were causing the game to crash.

Perform a clean boot

Performing a clean boot is a troubleshooting step that can help you determine if a background app is causing the Diablo 4 gray screen crash issue. Here’s how to disable background apps by performing a clean boot:

1. Press the Windowskey and the R key at the same time to open the Run dialog box .
2. Type ” msconfig” into the text box and press Enter to open the System Configuration window .
3. In the System Configurationwindow , click the Services tab .
4. Check the box next to ” Hide all Microsoft services” to hide Microsoft services.
5. Click the Disable Allbutton to disable all other services.
6. Click OKand restart your computer to complete the process.

Note. When performing a clean boot, do not disable driver-related software, especially if it allows you to connect to the Internet. Disabling these types of software may cause other problems with your computer.

If you want to restore your computer to its normal initial configuration later, you can follow these steps:

1. Open the System Configurationwindow by pressing the Windows key and the R key at the same time , typing ” msconfig ” in the text field, and pressing Enter .
2. Click the Servicestab and uncheck the Hide all Microsoft services option .
3. Click the Enable Allbutton to enable all services.
4. Go to the Startuptab and click on ” Open Task Manager “.
5. Enable all items that were previously disabled by right-clicking on them and selecting ” Enable“.
6. Close Task Manager and click OKon the System Configuration window .
7. Restart your computer to apply the changes.

By following these steps, you should be able to restore your computer to its normal initial configuration, including any driver or internet connection related software.

If you are still having trouble with Diablo 4 even after trying all the available solutions, you can leave a comment below with your computer’s specifications.