Why is Samsung TV Plus not working and how to fix it?

Just like smartphones, Smart TVs have flaws that tend to be annoying. Some of these are fixed just by updating the device. But there are those that persist and do not disappear, which will not allow you to watch channels on Samsung TV . Luckily, in this article we will teach you everything related to this situation.

Why is SAMSUNG TV Plus not working and how to fix its most common errors?

Index( )

  1. Causes for which Smart TV Plus stops working well
  2. How to solve in Samsung TV Plus the errors that happen the most?
    1. Reboot the router and check the connection
    2. Change DNS settings
    3. Update Samsung TV Plus

Causes for which Smart TV Plus stops working well

Every Samsung brand smart TV tends to come with problems and drawbacks of different kinds. Some of the most common are the following:

  • Internet connection problems

This is a situation that may or may not depend on the device or the network to which you are connected. In many cases, a factory reset or update is more than enough.

In the worst case, your system will have to be formatted because the computer is corrupted by malicious files. To avoid such a situation, it is recommended not to download apps from unofficial sources or in APK format. This greatly reduces problems.

  • Upgrade system

As with mobile phones, televisions require updating . Usually the user does not have to do anything about it. he should only accept those new versions of the system and thus keep its operation up to date.

Unfortunately, not all people know about this issue and it is the cause of problems in Smart TVs. Something simple to implement is to review the update configuration . You can do it manually or let the device itself find and do it by itself.

  • Application failures.

It usually happens that the system is working fine, but it is the apps that are having problems. If this is the case, the best solution is to reinstall the app or download it again.


This will do two things: get a more up-to-date version or fix problems or bugs with it. We recommend that you restart the Smart TV after doing the reinstallation.

  • IPV 6 is active

If this is the situation, the solution is as simple as disabling this setting. To do this, you have to follow the following steps:

  1. Go to the menu settings of your Samsung Smart TV
  2. Now select the General tab and from there, go to where it says Network.
  3. There you will choose Expert Settings. This will allow you to see advanced settings.
  4. You should be able to see options related to IPV, you just have to go to the corresponding section and disable IPV 6.

Then exit the settings panel and do a system check . This should fix the internet connection situation. In such a case that everything is in order, you can download apps for the Smart TV that you have at home.

  • Hub issues

It is possible that the problem is not in the Smart TV, nor is it the software, but rather in the Hub that you are using. Luckily, solving it is as simple as:

  1. Go to the TV settings.
  2. Now select Support and there, choose the option Take care of the Device.
  3. You have to get something related to the self diagnosis
  4. At this point, tap on Reset Smart hub .
  5. You will be prompted to enter a number series. You are going to write
  6. Once you finish this process, it only remains to make the corresponding configuration and start on your Smart TV Plus Samsung.

How to solve in Samsung TV Plus the errors that happen the most?

Don’t worry if you have problems installing applications or running any of them. Everything has a solution and soon we will provide you with three of them.

Reboot the router and check the connection

Start with the most basic. Verify that the device that provides internet to the network is up and running. It is possible that the Samsung Smart TV is connected to the network, but it does not receive the internet. A simple restart should be enough to solve it, otherwise, enter the router configuration and make the adjustments you think are necessary.

In fact, being inside the device you can check the number of computers connected to the network. If there are too many, it is most likely the reason why you are not receiving internet on the Smart TV.

Change DNS settings

This does not have to be related to the router, but it may be the case. In any case, a bad configuration of the DNS causes web pages to be unavailable or, failing that, an app to be unable to connect to a server. Just follow the steps below to fix it:

  1. On the Smart TV control, press Menu / Home
  2. Now go to Settings and then choose Network
  3. There you will find a section that says Network Status.
  4. You are going to click on that place and then on IP Configuration.
  5. Go to DNS Settings. You will have to enter a number series manually.
  6. The digits to enter are in the primary DNSand in the secondary you have to put

All that remains is to restart the device and do the corresponding connection tests.

Update Samsung TV Plus

Finally, it remains to check the general condition of the television and make sure that it does not need updates. Depending on the model you own.

If you know the details of your device, you can do a quick search on the internet and make sure you have the latest version of Android. If not, go to your device settings and see if there are any pending updates.


Leave a Comment