The Smart TV, came to the market as a great innovation, being different from previous models of TVs, these TVs are intelligent and have the ability to play not only an open or private signal but can use web applications.
Some of these are, Youtube, Netflix, we can make video calls as a family , if our device has a camera, in this case we will focus on Netflix, which provides us with a streaming service, in which we can watch a number of series and movies , sometimes it can happen that errors appear when viewing something, here we will show the most common problems and how to solve them.
Netflix crashes when trying to use it?
If you have the problem that your device freezes when trying to watch a series, open the Netflix application or at any other time, you should first make sure that it is not a hardware problem, as this would be a little more difficult to solve, to the point of needing technical help.
If this happens to you, at any time, it is good that you try any of these tips, in order to rule out possible problems, the first thing you can try is, close your Netflix session , and start it again, this may be useful if you have an authentication problem, this is usually shown to us as an error code.
You just have to go to the menu, and where it says “close session”, once this is done try to view your series again, if you do this and the problem still continues, you can try to restart your smart TV, for this, exit the app, and proceed to turn off the Smart TV.
Once turned off, disconnect it from the power outlet and wait about two minutes, additionally press the manual power button of the TV for a few seconds, reconnect it and turn it on, the problem should be solved.
Does Netflix look dark when I try to watch a series or movie?
It usually happens that when we try to view multimedia content on our Smart TV, be it movies, series or documentaries, we have the problem that the image looks dark or poorly lit , and this can be very annoying, if we want to see has dark scenes.
This happens when we have misconfigured the graphic section of our television, to solve it we must go to the settings, and look where it indicates “temperature”, sometimes it happens that our device is configured in “cold” or “warm” temperatures , giving it a more yellowish or bluish color to the image.
Besides, we must look for the “Gamma” section, this usually refers to the brightness of the image, we can raise it little by little, and verify that we do not put the image too light, since this would also affect the visualization .
Also, you can check values such as “backlighting” and “image mode”, depending on where the device is located it will have higher values, for example if your room is very bright, the backlighting is set to 100% , and the picture mode is recommended to leave it to “cinema or movie”.
How to solve connection problems?
If when you are watching your favorite series, you have the problem that the image takes time to load and the videos become slow, you may have a connection problem , this may be due to the saturation of the WIFI network or problems with the router.
First you should know that there are two ways to connect your Smart to the internet , through a WIFI router , wirelessly, or with an Ethernet cable.
What you should do is a reboot , you must turn it off for about two minutes and turn it on again, if it does not have a button to turn off, then disconnect it from the power outlet.
Once you connect it, it will take about 3 minutes to turn on and you must verify that your TV receives the signal and is connected to the network, another factor that can influence is, where your WIFI router is located , since the signal can become weak if it is very far from where your TV is.
