A satisfied customer is more powerful than a billboard ad. No matter what you do, you have to convince the unsatisfied customer if you want to succeed in the long-term business . Customers usually express their dissatisfaction in writing. But successful entrepreneurs usually try to solve problems by talking face-to-face with customers without writing to the customer. How to satisfy an unsatisfied customer is discussed below.
Contact the person
When you are facing your customer, you must be an outsider. They need to know their problems and answer every question correctly. Consumers need to take action accordingly to understand the problem, listen to them carefully, and try to solve the problem as quickly as possible. When talking to customers, the facial expression should be that you are listening to them very carefully.
Have to show customers that you understand the problem
When talking about a problem, the customer must take it seriously and look for the problem. But at that moment, the customer needs to understand that you understand the real problem and take the initiative to resolve it very quickly.
Respond to the problem
The problem that the customer will raise must be taken very seriously and the problem should be resolved. After the problem has been resolved, the customer will need to be informed that the problem has been resolved and that you will be careful to avoid such problems later.
The problem needs to be resolved very quickly
After the customer has informed you of any problem, you need to find out what is causing the problem. Create your own business that way, so that the problem can be solved very quickly. If needed, you need to spend extra time on office to solve it.
Taking additional steps
The problem that the customer will tell you about should be addressed later so that the problem does not happen to the other customer. Any additional steps should be taken if necessary.
You need to form separate teams if needed
If a customer needs to know about the problem you need to solve the problem, a separate team should be formed with more experienced people. Then the problem will be easy to find and solve. Read on – The 3 main qualities of a successful trader
Be careful in the future for any reason the customer complains. Provide financial assistance as needed. Because the product being supplied to the customer is not correct or the product may be wasted while traveling while reaching the customer. In that case, the product will need to be reproduced to replenish the customer.
After solving the customer’s problem, the customer must e-mail to confirm. Because many times it is not possible to talk directly with the customer. However when trying to hear from the customer try to listen directly and you can e-mail to inform the customer about the problem. This makes the communication medium easier.
The above suggestions can satisfy dissatisfied customers. However, in this case, it is necessary to take action to know the reason why the customer is unhappy. Only then will it be possible to succeed.