interpersonal communication

Interpersonal / interpersonal communication is a close and face-to-face interaction with individuals or groups of people. This communication is characterized by the exchange of verbal communication, nonverbal movements and listening. An effective interpersonal communicator understands the impact of these elements of communication and manages them well.


The verbal element of interpersonal communication is the delivery of messages through words. Articulation, clarity, speed, and volume are common characteristics of verbal interpersonal communication. Articulation and clarity refer to the ability to speak clearly so that words and sentences are easy to follow. Move at high speed, but make sense, and speaking at moderate volumes allows the listener to process what is being said.

Nonverbal communication includes body language, movements and facial expressions. The quality of interpersonal communication reinforces or contradicts what is said. A good interpersonal communicator uses positive facial expressions, eye contact, good posture and natural movements to add certain points and to maintain listener involvement.

The ability to listen well is also key in interpersonal communication. Listening features include looking into a speaker’s eyes, giving him full attention and paraphrasing messages to confirm understanding. Listening is important in interpersonal communication in many jobs. Salespeople must listen carefully to recommend the right solution for a prospect.

The element of interpersonal communication

In order for interpersonal communication to occur properly, at least meet the following elements:

  • Communicator

For communication to occur, there must be at least two people involved. It’s easy to think about communication that involves sending and receiving messages. However, the problem with seeing this relationship is that communication presents communication as a one-way process in which one person sends a message and the other receives it. While one person talks and the others listen, for example.

Actually communication is almost always complex, a two-way process, with people sending and receiving messages to and from each other simultaneously. In other words, communication is an interactive process. While one person is talking, the others are listening – but when they are listening they also send feedback in the form of smiles, nodding, etc.

  • Message

The message is not only in the form of speech used or information delivered, but also non-verbal messages that are exchanged such as facial expressions, tone of voice, gestures and body language. Non-verbal behavior can convey additional information about the message being spoken. Specifically, can reveal more about the emotional attitude that can underlie the contents of the conversation.

  • Feedback Feedback

Feedback consists of the message returned by the recipient, which allows the sender to know how accurately the message has been received, as well as the recipient’s reaction. Recipients can also respond to unintentional messages as well as intentional messages. Types of feedback range from direct verbal statements, such as “Say that again, I don’t understand”, to subtle facial expressions or posture changes that might indicate to the sender that the recipient is uncomfortable with the message. Feedback allows the sender to arrange, adjust or repeat the message to improve communication.

  • Context

All communication is influenced by the context in which it occurs. However, besides looking at the situational context in which the interaction takes place, for example in a room, office, or maybe outside the room, the social context also needs to be considered, for example the roles, responsibilities, and relative status of participants. The emotional climate and participants’ expectations for interaction will also affect communication.

  • Channel / Channel

Channels refer to the physical means by which messages are transferred from one person to another. In the face-to-face context, the channels used are speech and vision, but during telephone conversations the channel is limited to speech.

Why interpersonal communication is important

Interpersonal communication is important because it helps one communicate well and interact effectively with others at work. Developing good interpersonal communication skills enables one to engage productively with others at different levels.

Entrepreneurs are always looking for people who are able to communicate effectively with colleagues, clients, and customers. For effective interpersonal communication, one must consider the main areas, such as emotions, needs, values, personalities and habits of others. Considering the internal state of an individual helps in communicating effectively with others. Relaxing and positive also help better communication. Listening to other people’s opinions is also the key to good interpersonal skills.

Tips for Establishing Good Interpersonal Communication
  1. Don’t Show Negative Body Language

As the saying goes, ‘first impressions are last impressions’, so you should always be careful about body language.

It was said that typical communication consisted of more than 50 non-verbal communication, which included body language. So if your body language sends negative signals to other people, communication might be interrupted in the process.

  1. Don’t Disturb Others

It’s very rude to disturb someone when they talk. No one likes to be disturbed because it impedes the thought process and is not polite.

If you create a distraction and need to speak at the right time, then you need to make a soft disturbance. Ask the person if you can interrupt and apologize, and whatever you want to say must justify your interference.

  1. Think Before Speaking

Another saying that perfectly describes this is ‘look before you jump’. You should think about how your words will affect the people you are communicating with before making a comment.

That means you have to try to connect with other people’s feelings to show that you really care about the conversation that occurs between the two of you.

  1. Listen carefully

The ability to listen to what someone is saying is itself a skill and you must focus on that when communicating with others.

If you have good listening skills, you will be able to understand the person’s words more clearly and react positively. This will also send a signal to others that you care about what he says.

  1. Don’t Survive or Attack – Be Neutral

Some people tend to be defensive or attack during a conversation.

You don’t need to get too excited when someone points out your mistakes and becomes defensive or attacks them. Be neutral and transparent so that you can understand what is actually being discussed. Always maintain a balance in the conversation so that everyone involved in the discussion has a fair share in it.

  1. Do not deviate

Always try to stick to the discussion topic to maintain the relevance of the communication process.

There is no need to bring anything that is completely unrelated to the discussion and waste the time of the people involved. If you stray away from the topic, the whole idea of ​​the conversation becomes less meaningful.

  1. Be Confident with Your Idea

You must always be confident in what you say and must have ownership of your words. This will increase the trust that other people have in you and make the conversation flow more freely.

  1. Open to Receive Feedback

Sometimes it’s good to step back and receive feedback.

Communication is a two-way process and must stay that way. You should be able to open yourself up to feedback from others and provide honest feedback whenever you feel the need.

  1. Use the Right Communication Method

Communication may not always be verbal and you must understand that different types of situations require different methods.

You must know which type of communication method is more effective. Location is also an important point to remember; Different types of communication require different locations.

  1. Strong Handshake!

Last but not least important tip is how you shake hands when introducing yourself.

Give a strong handshake but don’t be too strong to make your communication partner feel pain. A weak handshake can show lower self-confidence.


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