After taking a look at the many TIM promotions available on the operator’s website, you have chosen one and activated it. Now, however, you have realized that you have not made the right choice and would like to go back. The problem is that all your attempts to change rates have not been successful, so you would like to receive my help to achieve your goal.
If things are exactly as I described them, I will be happy to help you and explain how to deactivate TIM promotions . In the next paragraphs of this guide, in fact, you will find the information necessary to request the deactivation of TIM promotions both on mobile and fixed lines. You can also do it in complete autonomy, without the intercession of an operator.
Then? How about finally putting the chatter aside and starting to get busy? Yup? Great! Position yourself comfortably, take some free time just for yourself and immediately start putting into practice the instructions below. I am sure that, in the end, you will be able to tell yourself very happy and satisfied and that, in case of need, you will be ready to provide help to your friends who are also interested in the subject. Let it bet?
- How to deactivate TIM mobile promotions
- Deactivate TIM online promotions
- Deactivate TIM promotions from the app
- Deactivate TIM promotions from the phone
- Deactivate TIM promotions in the store
- How to disable fixed TIM promotions
How to deactivate TIM mobile promotions
You can deactivate TIM promotions active on your mobile phone in various ways: by acting from the online customer area, through the official TIM app for smartphones and tablets, by telephone or by going to one of the manager’s stores. Below you will find explained how to do it in all cases, it is up to you to choose the system that you think can do the most for you.
However, keep in mind that if your intention is to deactivate the paid services of third-party companies that are often activated without the will of the user – also known as VAS , that is, value-added services – you must follow a specific procedure, which I explained to you in this other guide of mine (among other things, starting from March 2021, TIM and the other Italian operators are required to automatically block this type of content).
Deactivate TIM online promotions
If you want to disable TIM promotions and you have your computer at your disposal, the first system you can adopt to do so is to act from the online area on the manager’s website, the one through which you can view all the information about your users, manage rates, control expenses etc.
So, first of all start the browser you usually use on your PC (eg Chrome ) and visit the home page of the TIM site , then click on the MyTIM item , at the top right. In the new page that has opened, log in to your account, entering your details in the Email and Password fields , placing a check mark next to the option I am not a robot to verify your identity and pressing the Login button .
If you do not yet have the credentials, select the Register link and follow the proposed wizard to access the manager’s services, as I explained to you in my specific guide .
Once logged in, make sure that the phone number displayed at the top is the one associated with your TIM mobile line (otherwise click on it and select the one to act on from the menu that opens), then click on the Line item located in the sidebar to the left.
In the new page that has opened, in the Offers tab and, more precisely, in the Main Offers, Foreign Offers and Tariff Plan sections , you will find a list of the offers active on your TIM line and the tariff plan applied for calls and SMS. On the other hand, by selecting the TV and services tab, it is possible to view the services and additional promotions activated.
At this point, click on the name of the promotion you wish to deactivate and, in the new screen displayed, press the Deactivate button to proceed with its deactivation. Then click on the Confirm button and that’s it.
Please note that for some services (eg TIM’s Lo Sai and Chiama ora ) it may be necessary to access the old version of the TIM website. In this case, if you see the message We are working to make the service available on the new Customer Area. The request can be made on MyTIM , click on the Go to MyTIM button , make sure the MyTIM Mobile tab is selected at the top and press on the Services item . Next, locate the promotion you want to deactivate and click on its Deactivate button .
You can check for any active promotions and deactivate them also by asking everything to the virtual assistant Angie . To proceed in this way, click on the Angie icon at the bottom right, type the message “Deactivate promotions” in the field Write your message and press the Enter key on your keyboard to send it. If necessary, specify that you are referring to your mobile line, wait for the verification of active promotions and, when requested, indicate the name of the promotion to be deactivated. Finally, type the message “Yes” and that’s it.
Deactivate TIM promotions from the app
If you do not have a computer at hand, you can deactivate TIM promotions by acting from your smartphone or tablet, using the MyTIM app , which is the one officially made available by the operator to allow each user to manage their own line.
To download and install the app on your device, if you have not already done so, proceed as follows: if you are using Android , access the relevant section of the Play Store and press the Install button (if your device lacks the Google, you can also download the app from alternative stores ); if you are using iOS / iPadOS , access the relevant section of the App Store , press the Get button , then the Install button and authorize the download via Face ID , Touch ID or Apple ID password .
Subsequently, start the app by selecting the icon (the one with the TIM logo ) that has been added to the home screen and, in the screen that is proposed to you, enter your login credentials in the Email and Password fields and tap on the Login button (access is automatic if you are on a TIM data network). If, on the other hand, you don’t have an account yet, select the Register option and follow the on-screen instructions to create one.
After logging in to your personal area via the MyTIM app, make sure your phone number is displayed in the top left (otherwise select it by tapping on the one you see and choosing it from the proposed menu).
Now, click on the Other item located in the bottom menu and select the Line option from the menu that appears, to view, in the Offers tab , the main offers and the tariff plan active on your line. By selecting, instead, the TV and services tab , you can view the additional active promotions divided by type.
Then press on the option of your interest, tap on the promotion you want to deactivate and, in the new screen displayed, press the Deactivate and Confirm buttons and that’s it.
Please note that you can deactivate a TIM promotion as well through the virtual assistant Angie . In this case, click on the Chat item located in the bottom menu, type “Disable promotions” in the field Write your message and tap on the paper airplane icon to send your request. If necessary, specify that you are referring to your mobile line and wait for Angie to check for any active promotions.
At this point, follow the instructions shown on the screen, specify the promotion you wish to deactivate and, when prompted, type the message “Yes” and press the paper airplane icon to proceed with the deactivation of the indicated promotion. Simple, right?
Deactivate TIM promotions from the phone
As anticipated, you can disable TIM promotions also by telephone . To do this, just call 40916 , which is the number of the operator that allows you to know the TIM credit, know any active promotions and request their deactivation.
To proceed, then take your smartphone, open the dialer (the app you use to make calls, usually the one marked with a phone icon ) and call up the numeric keypad . Once this is done, dial the number above and press the button to start the call (usually it is the one with the green handset ).
After listening to the message relating to your residual credit, press the button to find out any active offers on your line (usually corresponds to 1 ) and then on that to access the section to disable promotions (which generally always corresponds to 1 ). At this point, follow the instructions of the recorded voice and press the suggested key combination to deactivate the promotion of your interest.
If, on the other hand, you prefer to deactivate an offer, a promotion or a service by going to interface with a “real” operator, you can call 119 , or the customer service of the famous Italian telephone company.
Therefore, dial the above number on the numeric keypad of your mobile phone, initiate a call and, after listening to the welcome message, press the key to speak to an operator (which usually corresponds to 4 ). After being able to get in touch with a TIM consultant, explain to the latter what your needs are and wait for your request to be taken care of. For more details, you can consult my dedicated guide specifically on how to talk to a TIM operator .
Keep in mind that the key combination to press after calling 40916 and 119 is often subject to change. For this reason, I advise you to carefully follow the instructions of the guide entry, to avoid making mistakes.
Deactivate TIM promotions in the store
If you prefer, you can disable TIM promotions also by going to the store and, therefore, with the support of a real-life operator. How you do it? I’ll explain it to you immediately,
In this case, first of all find a TIM center near you. To do this, open the map with the TIM stores on the operator’s website and answer affirmatively to the localization warning , so as to allow the browser to automatically detect your address. Alternatively, enter your address in the appropriate field at the top left and click on the magnifying glass icon .
Once this is done, click on the placeholder for the store of your interest on the map to view its telephone number, complete address and driving directions. To help you identify TIM stores, you can also use the filters on the left, selecting them from the Shop Type and Available Services menus .
At this point, with an identity document and tax code , go in person to the chosen TIM store, contact a sales employee and request verification of active promotions on your TIM line, specifying the telephone number and providing any requested documents.
Finally, request the deactivation of the promotions of your interest and wait for confirmation from the clerk. Once deactivated, you should receive an SMS confirming the success of the operation.
How to disable fixed TIM promotions
The information provided to you in the previous steps relating to the mobile world are also valid for deactivating TIM promotions on the landline . Even in this case, in fact, you can proceed through the online area on the manager’s website, through the app for smartphones and tablets and by going to the store .
You can also act by telephone , but as regards the fixed line, the number to call to interface with customer service is 187 . Once the call has started, after having listened to the welcome message, you will have to press the key to speak with the sales department (usually it corresponds to 2 ) and wait for an operator to answer to explain what you need.
If, on the other hand, your intention is to request the total deactivation of the line , my guide dedicated to canceling the TIM fixed line may be useful .