You have encountered an issue that prevents you from using your PlayStation and the situation worries you enough. For this reason, you have decided to contact Sony support and find out what to do. Despite all the attempts made, however, you have not yet found a number to call or an email address to write to.
Is this the way it is? Then don’t worry: if you want, I can help you achieve your intent. By continuing to read this guide, in fact, I will show you how to contact PSN using all the channels made available by Sony for the resolution of problems relating to all PlayStation consoles, from the support request form to be filled in and sent online to the number of the customer service.
How do you say? Is this exactly what you were looking for? Then I would propose not to waste any more time chatting and to proceed straight to the resolution – I hope! – the problem affecting your console. So make yourself comfortable and take a few minutes of free time to read and apply what I am about to tell you. Having said that, I just have to wish you good reading and wish you a big good luck for everything!
- How to contact PlayStation
- How to contact PSN from PC
- How to contact PSN by phone
How to contact PlayStation
Want to know how to contact PlayStation Support ? Then, as I’ve mentioned earlier, it will be useful to know how to contact the Division PlayStation of Sony dedicated to solving problems, they are different: in the time of writing include a email contact form and phone number dedicated to support.
On the official PlayStation website, however, there is a Support section full of guides dedicated to solving the most common problems that can afflict the consoles of the PlayStation family, both in terms of hardware and related to other aspects, such as subscriptions, returns, service malfunctions. online and so on.
Before discovering how to contact PSN customer service , therefore, it is necessary to go through the various tutorials that Sony offers to ensure that users can solve problems independently without the intervention of experts (saving time and resources for both).
In the unfortunate event that even the guides and suggestions of the Sony site were not enough, it is possible to contact PSN support following the procedures I mentioned earlier and which I will illustrate in great detail in the following chapters. You can act both from PC and from smartphone and tablet.
How to contact PSN from PC
Do you want to find out how to contact PSN from PC ? Now I’ll explain everything. First of all, connected to the official PlayStation page dedicated to assistance and, in the appropriate text field inside the gray box, type the problem or question you want to find an answer to, then press the Enter key on the keyboard, to start the search.
Alternatively, click on the boxes under the heading … or choose one of these options to select the device on which you want to receive assistance, such as PlayStation 4 , PC / MAC and mobile , PlayStation Classic , or to access the Error Codes section , where there is a list of all error codes with the relevant significant ones.
Once you have asked the question or selected the device, follow the guided procedure on the screen, consulting the articles and guides, then answer the questions that are asked of you and try to follow the resolution procedures indicated on the screen.
The contact methods, in fact, depend on the type of problem: in some cases, by asking the question or selecting the various items proposed in succession, if you cannot solve the problem by yourself, you will be taken to telephone support and you will see a small box with written Call us (but I’ll tell you more about this in the next chapter ). Other times, however, the contact via email will be considered better and you will be able to access the dedicated form.
The form to send an e-mail message can also be reached directly on this page . To use it, select a topic by pressing on the bar and choose one of the options from those present in the menu that has opened.
Then, fill in the fields below the items Name (also inserting the surname) and Contact e-mail address , then proceed with entering all the mandatory data that are requested of you (different according to the type of problem) and decide whether add optional ones as well.
Once this is done, type your question or problem you encountered in the appropriate text field (trying to be as detailed and exhaustive as possible) and, if necessary, upload a photo by pressing the appropriate button. To conclude the operation, then, click on the Send button . Within a reasonable time, you will be contacted by PlayStation support.
The advice I want to give you, before choosing one or the other method, is to follow the entire procedure and see which contact method is offered to you based on your specific problem (after having fully consulted all the possible solutions offered from the site). In fact, it may happen that if you want to contact support for a product, such as a console that does not work or a game, you will be offered the return form or the withdrawal wizard directly . So, to be on the safe side, check out the site and then proceed by contacting customer support.
Please also note that by connecting to the official PlayStation website and clicking on the Support item at the top, you can choose to use different tools such as Fix & Connect (to solve PS4 connection problems), Fix & Replace (to repair the system PlayStation or arrange a return) or access the chat bot dedicated to resetting your PSN account password.
A final method of contact, exclusively in English, is to send a direct message to the Twitter profile @AskPlayStation . To do this, go to the aforementioned account, press the Message button (represented by an envelope), type the message of your interest and press the paper airplane icon to send it. The service is available every day from 08.00 to 19.00.
How to contact PSN by phone
To contact PSN by phone , you can call 02.36009081 and speak directly to a support agent . The service is active from Monday to Saturday , from 10.00 to 19.00 and, once the phone call has started, all you have to do is follow the instructions of the voice guide.
At the time of writing (combinations are subject to frequent variations) the keys to press are as follows: 1 to get support for PlayStation Network and 2 for support for systems and accessories . After choosing the option, you will be asked if you want to consent to the recording of the phone call and you can press key 1 to answer affirmatively or key 2 to deny consent. Once this is done, you will be put in touch with a support agent who can respond to your inquiries and help you resolve the problem.
The advice provided by the official site, in case of a call to telephone support, is also to obtain the data of the PSN account or the serial number of the console . So keep this data handy during the phone call, as you may need it.
If you use PlayStation App , the PlayStation mobile app, available for Android on the Play Store and alternative stores and for iOS / iPadOS on the App Store , on the other hand, you can use procedures very similar to those described above for PC .
Then start the PlayStation app, by tapping on the relevant icon on the Home screen or the drawer of your device, and press on the PlayStation logo (the blue circle, at the bottom center). At this point, in the menu that has opened, press the Assistance icon (the question mark circled in white) and wait a few seconds for the browser page dedicated to assistance on the official PlayStation site to open.
After that, choose whether to consult the Support Articles section , use the Fix & Connect and Fix & Replace tools , check the status of the return or consult the list of error codes. Once you have followed all the procedures, you will be taken to the contact methods boxes, which you can use to speak to a support representative, by calling telephone support or by sending an email, as I have indicated above.