When we contract additional services in our Internet and television packages, we are adding other types of subscriptions, such as Movistar Plus . Movistar Plus is a service that we can contract as an option at our rate to be able to enjoy the content on our mobiles, below we will explain how to cancel this service.
Movistar Plus and Movistar + Lite are additional services that we can contract whether or not we are Movistar customers, if you are a Movistar customer you can access Movistar Plus, but if you are not a customer you can purchase a monthly subscription to Movistar + Lite.
Before showing how to unsubscribe from both services, you need to know that we must meet a series of requirements to unsubscribe from Movistar Plus , as it is a service that is linked to the rate that is contracted. The requirements you need to unsubscribe from Movistar Plus are:
- Not having any invoice pending payment.
- It is not possible to cancel only Movistar Plus, you will have to cancel the entire TV content package in case you want to maintain the fiber and mobile rates.
- In the event that your rate is permanent, you will have to pay the corresponding penalty.
- It is only possible to manage it from a computer or from the “My Movistar” app, since the Movistar Plus and Movistar + Lite mobile applications do not allow users to unsubscribe content.
If you are a Movistar Fusion customer
Now we will see what steps we have to follow if we want to cancel Movistar Plus being clients of a Movistar Fusión rate, as we have mentioned before it is not possible to cancel only Movistar Plus television since it is a service that is attached to our rate:
- You must enter the “Mi Movistar” private area from a computer or from the “Mi Movistar” mobile app.
- Now find and click on the “My Products” section .
- Then we will click on the “TV” section .
- And we will press the button “High and low content” .
- Now we will have to delete all the contents to cancel Movistar Plus.
If you want to cancel the entire Movistar package, the easiest option is for the user to call 1004 or request the cancellation at Movistar stores.
If you are a Movistar + Lite customer
Movistar’s streaming platform, Movistar + Lite, allows us to have a monthly subscription without having to contract any Movistar Fusión rate . To unsubscribe this product you will have to follow these steps:
- Access the Movistar + Lite user account from a computer.
- Find and select “My subscription . “
- Click on the “Unsubscribe” button .
Now you will have already unsubscribed from Movistar Plus and Movistar + Lite, in such a way that you can contract other streaming services from other brands or companies and enjoy other content.
