It may be less common than other domains such as Gmail or Outlook email accounts, but there are users who use Movistar email. Today you cannot create a Movistar email , an email with @Telefonica or @Movistar but there are users who do have it since they did it years ago. For this reason, we explain here how the Movistar email works or what are the possible errors that you may encounter when opening your account.
Currently Movistar does not offer its clients the possibility of creating an email account, but there are people who have been with the company for ten, twelve, fifteen years and who continue to have the possibility of accessing their webmail . In that case, we explain how it works or what are the most common problems you may encounter.
How to access Movistar email
The first thing that should be clear to us is how to access Movistar’s webmail. This is very simple since we simply have to go to the web Correo.movistar.es from where we can enter our email address and our password. We can also access through an email application such as Microsoft Outlook or MacOS Mail or from email applications available on Android or iPhone devices, they explain from Movistar.
If you have been using it for years you will have no problem accessing it. If you want to enter after years, you may encounter a problem because you will need to recover your password or your address. In that case, we must follow these steps:
- Tap on the “I can’t access my account” section
- Two password recovery methods will appear
- Alternative email, through a link
- Sending SMS to recovery mobile phone
If you check the alternative email option you will receive a message in your email and you simply have to follow the steps indicated. You will receive a link via email where you can click to change the password: enter a new password of at least eight characters with a lowercase letter, an uppercase letter and a number and no symbols allowed. If you check the SMS option and click on “Send” you must follow the steps and use the link from your mobile.
My account has been blocked
Once you access the Movistar email, you may discover that it allows you to receive emails but does not allow you to send them. This may be because you have been blocked. From the operator itself they detail a series of reasons why you may be blocked:
- Spam submissions through this email
- Bulk shipments from an account
- Submissions made by a spammer or Trojan
What happens if they block you? You can continue to receive emails in the mailbox but you will see that you cannot detect sending anything, as we explained in the previous paragraph. Luckily, you can unblock the sending of emails and you only need to change the access password. This will avoid problems if you have been hacked, for example.
Follow the steps above to open your Movistar trustee account. Once inside, go to the three lines of the drop-down menu in the corner. From this menu open the “Settings” section and here go to “Change password” in the menu on the left, as you can see in the screenshot. Enter a new password with uppercase and lowercase letters, a number and at least eight characters.
If you don’t know the password, follow the steps in the previous section to change it and log into your account again. This way you will be able to unlock it.
Configure on the smartphone
You can use the @ Movistar.es and @ telefonica.net accounts from your mobile phone on both Android and iOS but we will have to configure them previously.
On Android
The route may vary depending on the phone you have or the personalization layer but we can add the account from the smartphone settings …
- Open settings on your mobile phone
- Find the Accounts and synchronization section or Users and accounts
- Go to “Add account”
- All kinds of services will appear (Google, Amazon, Adobe, Facebook …)
- Find Personal IMAP / Personal POP3
- Choose one of the two
Once here, fill in the following information:
- User: our email account
- Password: our password
- IMAP server: imap.movistar.es
- Security Type: None
- IMAP port: 143
Or, if you choose Personal (POP3) fill in with:
- POP server: pop3.movistar.es
- Security Type: None
- POP port: 110
On iOS
In iOS you must fill in the same data but first the steps are the following:
- Open Settings on your phone or your iPad
- Open the “Mail” section and go to “Accounts”
- Go to “New account”
- Fill in the above data
Error codes and problems
There may be some frequent problems with your account. In that case, we can easily fix it. According to the code, it will mean one thing or another
4XX errors
They are temporary errors although it depends on the number that they are one thing or another.
- 421 Service not available, closing transmission channel: The SMTP server that should handle the sending is not available at the moment.
- 421 Your address has been graylisted: An email has been sent to an address that uses a filter as protection, the server will keep trying to send it.
- 450 requested mail action not taken: The recipient’s mail server could not deliver the message because the mailbox is not available.
- 452 requested action not taken: The message could not be delivered because the recipient’s mailbox does not have enough space.
- 424 Too many recipients: You are trying to send the message to more than 50 recipients.
5XX Errors
They are permanent errors and some of the most common are:
- 550 # 5.1.0 Address rejected: The address does not exist on the destination server.
- 550 Requested action not taken: mailbox unavailable or is not local: The recipient’s email address is not hosted on that server.
- 552 Requested mail action aborted: exceeded storage allocation: The recipient’s mailbox has reached its capacity limit or the email you are trying to send is too large for his account.
- 553 Requested action not taken: mailbox name not allowed: The address is incorrect or misspelled, look at the accents or possible “ñ” included.
Account is down or has stopped sending emails
Keep in mind that all accounts with @ movistar.es, @ telefonica.net or @ infonegocio.com are blocked if they are not used for more than 90 days. They are automatically erased and disabled. But you just have to log in following the instructions in the first paragraph so that you can reactivate the service again and start receiving emails again or being able to send them using your account.
I receive a lot of spam in the email from Telefónica
If you are used to other email services, you may find that you receive too much SPAM. Movistar indicates on its support page that it has a more powerful AntiSpam engine updated, but it is best to mark as spam all the emails that you do not want to continue appearing. SPAM emails are automatically deleted after thirty days.
Solutions and contact
If any errors corresponds to the above or do not know how to fix them , Movistar offers the service 900 14 October 90 for customers.
