Here is a guide on how Downdetector works to help you report malfunctions of the apps or services you use on a daily basis and verify their probable disruption.
How many times does Facebook not work or WhatsApp is down? When using a program, an online platform or a service you may run into momentary technical problems. While a little patience is always the best solution to allow operators to verify the problem and fix it, in some cases you could speed up the resolution process by reporting the problem .
For this purpose there is Downdetector , an online platform and application capable of collecting and monitoring all user reports on a given service. Imagine you have a problem with your landline operator, for example TIM or Vodafone , and you don’t know if the problem is your home system or the national network, to find out just take a look at the Downdetector reports and check if you be the only one or not.
The platform also allows you to initiate a report on malfunctions on WhatsApp , Facebook , Instagram , Telegram and many others, giving visibility to the problem and encouraging the company that offers the service to speed up resolution operations.
Index
- What is Downdetector
- How Downdetector works and how to use it
- How to use Downdetector on smartphones
- How to use the Downdetector website
- Is Downdetector Safe?
- How to check the status of a service with Downdetector
- Network problems today with Downdetector
- Downdetector WhatsApp
- Downdetector TIM
- Downdetector WindTre
- FastWeb Downdetector
- Downdetector Iliad
- Downdetector Tiscali
- Downdetector Vodafone
- Downdetector Facebook
- Downdetector Instagram
- Downdetector YouTube
- Downdetector Telegram
- Downdetector Twitter
- Downdetector Tik Tok
- Downdetector DAZN
What is Downdetector
To get a clearer idea of how to report inefficiencies on this platform, it is advisable to understand what it is. When you use Down detector, all you do is take advantage of an online service that has the ability to collect status communications from a variety of online sources . In real time, the service monitors the entire Italian territory and displays the number of reports made and user comments on a graph.
As you can imagine when so many people complain about a problem, companies try to fix it as soon as possible. The purpose of Downdetector is precisely to highlight the problems and to incentivize the companies that distribute the service to solve the problems . Obviously Downdetector will not only be useful to report problems, but also to check in a few seconds if that particular service is actually working or has complications.
How Downdetector works and how to use it
Now that you have a clearer idea of what Downdetector is, it’s time to analyze how it is used and its features. First of all, let’s try to understand how an anomaly is reported in case you encounter one. You can use Downdetector both from the official website and from the app for Android and iOS .
Let’s put ourselves in the condition in which you realize that Facebook does not work or it is impossible for you to play the WhatsApp video or Instagram still does not open , let’s see how to report the problem on smartphones and on the website.
How to use Downdetector on smartphones
First of all, download the Downdetector application from the Play Store or the App Store , and then install it immediately. Launch the software and accept the initial permissions for the privacy information. Within the first page of the app you will see a list of many services and a small graph on the right, the latter will show you the signaling peaks of users .
To start a report , tap on the name of the service , or search for it in the search bar by tapping on the magnifying glass at the top right. Once you have found the service, click on it and click on the red icon called Report a problem at the bottom . The app will ask you what the type of problem is, specifically if it is a malfunction of the website, login, App or server connection. Select the one you think is the best and click Next . Immediately afterwards, a message will appear on the screen that will notify you that the report has been forwarded.
How to use the Downdetector website
To check the status of a service and report a problem you will need to go to the official Downdetector website . On the first page you will see boxes with the logos of the most important services and companies, to find the company you are interested in, click in the central search bar and type the name you want, in this case WhatsApp . The service will appear on the screen and you can click on it to open the detailed section.
In the center of the page you will see the message that says I have a problem with WhatsApp and in red the sections below with which to interact. By selecting: Sending messages , App , Website and Something else , you can automatically send the report.
In addition to reporting, you must also pay attention to what are the social comments . As we have anticipated, Downdetector monitors in real time what are the comments of users on the various social networks, placing them in the section of each service.
When you choose the service to check, by scrolling the page down, you will be able to view a graph with the reports of the last 24 hours, the average percentage of the reports, a map with the details of the origin of the reports and read the comments of other users who have reported problems. This way you can be sure that there is a malfunction, perhaps in your locality.
Is Downdetector Safe?
One of the questions you might ask yourself is whether Downdetector is a secure service. While using an app or website can always lead to malicious exposure, Downdetector is technically owned by Ookla , the popular speed test website . As you can imagine, the listing on the stock exchange, precisely on the NASDAQ , gives excellent guarantees on reliability and cybersecurity.
In addition to this aspect you must also consider that the official website has an https URL ; therefore, there are no particular dangers while you are browsing it.
How to check the status of a service with Downdetector
We’ve looked at how to report a disruption on Downdetector , but you can also just check the status. Maybe you are using WhatsApp and suddenly you are unable to send text messages, the connection on the web is working and you cannot explain these inefficiencies. To check the status of a platform you must first make sure that your internet connection is active and that you can surf the web and social networks without problems. In many cases the problem is a banality and not the service itself.
Once this condition has been verified, go to www.downdetector.com or access the official application. At this point you will have to select the service you want to check, to do this there are predefined sections. Before examining the most significant ones, it is appropriate to explain how to understand if a platform is down or not .
When you log into Downdetector you will get various information, which can mainly be divided into two categories: graphs and comments .
- Charts: The Downdetector chart shows you the number of user reports and times, identifying peaks. In the event that there are several reports at the same time, then most likely that service is down and its status is inaccessible. If there are no significant reports, then the problem is strictly related to your system or your line.
- Comments: Downdetector highlights user comments even from several months ago, in chronological order. In case you find many updated comments during the day, there is most likely an inactive state of the service. If, on the other hand, the last comment is from two months ago, then the problem is only momentary and of your line.
Network problems today with Downdetector
Below you will find all the links of the services managed by Downdetector to report problems or check the status of the service by reading comments or looking at the data in the graphs.
Downdetector WhatsApp
WhatsApp not working or wrong? Here you can report or view issues about Sending Messages , App , Website or Something else .
Downdetector TIM
TIM does not work or does not go? Here you can report or view problems on fixed internet, mobile internet, total blackout or something else .
Downdetector WindTre
WindTre not working or wrong? Here you can report or view problems on landline Internet, mobile Internet, Total Blackout or Something else .
FastWeb Downdetector
Fastweb not working or wrong? Here you can report or view problems on landline Internet, mobile Internet, Total Blackout or Something else .
Downdetector Iliad
Iliad does not work or does not go? Here you can report or view problems on the Internet , Total Blackout , Telephone or Something else .
Downdetector Tiscali
Is Tiscali not working or wrong? Here you can report or view problems on the Internet , Total Blackout , Telephone or Something else .
Downdetector Vodafone
Vodafone not working or wrong? Here you can report or view mobile Internet issues , Total Blackout , No Signal or Something else .
Downdetector Facebook
Facebook not working or wrong? Here you can report or view problems on Upload , Profile, Website or Something else .
Downdetector Instagram
Instagram not working or wrong? Here you can report or view problems on the App , Upload , Profile or Something else .
Downdetector YouTube
YouTube not working or wrong? Here you can report or view problems on the App, Website, Video streaming or Something else.
Downdetector Telegram
Telegram not working or wrong? Here you can report or view general problems on the Online platform or on the app.
Downdetector Twitter
Twitter not working or wrong? Here you can report or view loading problems or something else .
Downdetector Tik Tok
Tik Tok not working or wrong? Here you can report or view problems with Loading , Server Connection , Login or Something else .
Downdetector DAZN
DAZN not working or wrong? Here you can report or view generic problems in the use of the football streaming platform.