Emotional intelligence

Emotional intelligence is constituted by a set of skills that allow recognizing, appreciating and managing in a balanced way their own emotions and those of others.

The concept of emotional intelligence regulates emotions and uses this information to create correct behavior and adapted to the proposed objectives.

Origins of the concept of Emotional Intelligence

Howard Gardner made mention of this term in his work Multiple Intelligences: Theory of Practice (1983). He talked about the ability to understand oneself, appreciate their feelings, fears and motivations.

Subsequently, Daniel Goleman has been considered “the father” of Emotional Intelligence. An American psychologist who, from his book Emotional Intelligence in 1995, acquired great notoriety when speaking and treating this term in depth in his works, workshops, works and talks.

How to start working emotional intelligence?

  1. Do not judge feelings Emotions give information about what happens. You should not fight them because they prevent, inform and alert. Fear, anger, sadness and joy are the four basic emotions that are considered as a source of self information, not as something good or bad.
  2. Express ideas assertively. Assertiveness is a way of communicating opinions, beliefs or ideas in an honest way, respectful of people and the individual’s own need. This concept can be worked by promoting self-confidence.
  3. Be nice. It’s about putting yourself in someone else’s place and feeling what you are feeling. The goal is not to judge people’s behaviors.
  4. Self motivation. It is proven that people who draw strength of will and motivation even in the worst moments are more emotionally intelligent. The reason is because they have given everything of themselves and are proud of the reward.
  5. General well-being. A person who wants to increase his emotional intelligence will seek not only his own well-being but that of others as he understands the idea of ​​seeing everyone around him happy, not just himself.

Emotional intelligence has also been introduced in business. It is used to foster relationships between employees and bosses, as well as in the customer service itself where there has been a language with the closest, empathetic and accessible consumer.

What are the benefits of working emotional intelligence?

  • Employees feel more confident when they feel an important part of the company.
  • The work teams are more consistent and effective.
  • The motivation in employees increases by taking into account their ideas and opinions.
  • Improves leadership and influence capacity.


by Abdullah Sam
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