In the previous post, we talked about the lean office and its potential to improve the business processes of any company. In it, we began to enumerate some of the basic pillars of the methodology. Let’s look at the rest of the fundamental principles of the lean office methodology.
Fundamental principles of lean office (part two)
Work in progress
One of the objectives of the lean implementation is to reduce the amount of work in process to reduce the waiting time of the user and the inconsistencies of the customer experience, in addition to eliminating residual components. Along with the reduction of work in process, a company must aim to reach the flow.
This refers to the processes running smoothly with the least amount of inconvenience possible, which will result in an improvement of the customer or user experience.
Demand and the daily management system
Understanding the company’s demand, whatever its category, is another key to achieving the lean objectives proposed in advance. Knowing the patterns of demand and understanding all the tasks of each area, considering how to meet this demand as quickly and quality as possible, is vital to achieve continuous improvement.
In order to manage that demand as accurately as possible, a daily management system must be established. This system will allow to meet the demand matching it with the tasks of the staff . In this way, the tasks can be controlled and a proactive response will be given in case the work team starts to fail.
Teamwork and the assignment of each person’s roles within the company will not be sufficient unless there are successful communication channels.
On the one hand, the company must ensure transparency and visibility of all departments so that each employee knows how the other areas work. On the other hand, communication channels must provide answers and solutions, generating in the staff the ability to be flexible and adapt to new changes.
The company’s culture must be based on communication and a safe work environment where all concerns are answered and doubts are resolved.
Visual management is one of the lean tools that, when properly applied, will simplify the management of our processes, as well as the workflows associated with them. One of its main advantages is that, at a glance, we can get an idea of the status of the different projects underway , so that we can easily act to make them more efficient.
Achieving business process improvement is not an easy task, but it is not impossible. Taking into account the principles of the lean office and applying them to all sectors of a company, it is possible to achieve the objective of achieving a productive and quality environment .