With the arrival of Netflix as the main streaming application, the way in which we consume audiovisual content changed completely, leaving behind the times of weekly television programming. With Netflix you even have the option to change the playback speed to suit your tastes and preferences, making content playback a fully customizable process.
As other streaming applications with greater variety have emerged, Netflix has continued to offer original content on a continuous basis, to meet the needs of its users. However, like the rest of the streaming services, Netflix tends to have problems from time to time. Which is why we will show you how to effectively fix the TVQ ST 131 error on Netflix and why it appears.
How to Effectively Fix TVQ ST 131 Error on Netflix and Why It Happens
Index( )
- What is the source of the TVQ ST 13 error appearing on a Netflix account?
- How to permanently eliminate this error in your Netflix account?
- Amazon Fire TV/Stick
- blu ray player
- PlayStation 3,4 y 5
- Smart TV
- Xbox One
- Xbox Series X/S
- Is it possible to prevent the TVQ ST 13 error from appearing in the future?
What is the source of the TVQ ST 13 error appearing on a Netflix account?
Generally, when Netflix presents the TVQ ST 13 error when trying to play content, from any of the devices compatible with the application, it is because a connection problem has occurred with the WiFi network when trying to establish communication with the device where Netflix is open . . In most situations, this is because the connection is unstable.
Therefore, in this type of situation it is recommended to start by restarting the router to restart all the components of the WiFi connection , if the error continues after this or a different error appears such as ‘Title not available for playback on Netflix’ , try closing the app and then check for available updates from the official app store.
How to permanently eliminate this error in your Netflix account?
In the event that after restarting the WiFi connection to which you are connected to play Netflix content and update the application, the error continues to appear on the screen, you still have several options available according to the device you are using to solve this problem. Below we will explain the existing methods to permanently eliminate this error in a Netflix account.
Amazon Fire TV/Stick
Network permissions: The first thing you should do in case this error occurs using the Netflix application from an Amazon Fire TV/Stick device, is to make sure that the wireless network where you are connected allows access to streaming services such as Netflix. Since public WiFi networks in places like schools, hotels and work often block these types of services.
Restart home network: In case you are connected to the WiFi network of your place of residence, try turning off the Amazon Fire TV/Stick and disconnecting both the modem and the router for 30 seconds. Then plug it back in to start the WiFi connection and turn on the device to open the Netflix app, to check if the problem was fixed by trying to play any titles.
Optimize the WiFi signal: It is recommended to change the place where the router is located for a central and elevated location, to improve the performance and strength of the signal in order to establish a stable connection with the device where you want to play titles of Netflix. In addition, you must make sure that you do not place wireless devices near the router, so as not to cause interruptions in the connection.
Reset WiFi settings: If you have configured the WiFi connection you are connected to to improve privacy, it is recommended to restore the default settings to use Netflix. On the other hand, if you are using a VPN or Proxy service to mask the local connection, you must disable these programs in order to establish a connection to the Netflix application.
If after trying all the methods mentioned above, the Netflix app is still showing the TVQ ST 13 error, you should contact your internet provider to report the problem with the connection. Through the technical service offered by internet providers, you will be able to determine if the problem is generated due to the configuration of the router or the internet connection.
blu ray player
When the TVQ ST 13 error appears when trying to play a Netflix title from a Blu-Ray player, the main option available to you is to check the internet connection where the device is connected. The vast majority of Blu-Ray player models today have a network connection test built into the settings menu.
Although in case your player does not have said network connection test, you can try to open another application that needs an internet connection , to check if it works. If the wireless connection works with other devices, but not with the Blu-Ray player, you will need to check with the device provider to report the problem and use the warranty.
PlayStation 3,4 y 5
As with the Amazon Fire TV/Stick, if you have a PlayStation 3, 4 or 5 video game console and you encounter the TVQ ST 13 error when trying to play content, you must first check that the WiFi connection you are on Connected enable streaming services , reset home network and improve WiFi quality by following the above steps.
If none of these methods work to fix the TVQ ST 13 error on your console, try connecting the PlayStation directly to the modem with an Ethernet connection cable, to see if the root of the problem is the WiFi connection. To carry out this process, it is recommended to turn off both the console and the modem before connecting them together, once connected, turn on the console and open the Netflix application.
If using this method the problem is solved, it is still necessary to consult with the person in charge of configuring your home network , to maintain the router that may be damaged. On the other hand, if the problem is still not solved after connecting the console directly to the modem, contact Netflix customer service to report the problem via chat or phone call.
Smart TV
The first thing you should do when the TVQ ST 13 error occurs when playing Netflix content on a Smart TV, is to make sure that the internet connection allows streaming, then you must restart the WiFi connection to correct errors or connect the Smart TV directly to the modem. If none of these methods work, try restarting the Smart TV through the following steps.
- Disconnect the power cable of the Smart TV from the power source for a period of time ofapproximately one minute.
- Once you have disconnected the Smart TV, press and hold the power buttonfor 5 seconds to download it completely. If it doesn’t have a power button, leave it unplugged for 3 minutes.
- Finally, reconnect the power cable of the Smart TV to the power source, turn on the equipment and open the Netflix applicationto test if the error was solved.
If after completing all the methods mentioned above, you still have the same error on the Smart TV to connect to Netflix, you will have to contact the internet provider and report the problem, since it is most likely that the internet connection is missing . unstable and therefore the WiFi network cannot establish connection with the Smart TV to use Netflix.
Xbox One
In the same way as the rest of the devices mentioned previously in the list, the Xbox One video game console is no stranger to presenting the TVQ ST 13 error when trying to play content in the Netflix application. And to solve this problem on this console, you just have to follow any of the methods explained above to the letter , or report the problem directly to your internet provider.
That is, you must check that streaming services such as Netflix have the necessary permissions to play on the connection to which you are connected, restart the WiFi network and restore it to its factory settings , reposition the router in your home to improve the signal Wi-Fi connection or connect your Xbox One directly to your modem to avoid using the Wi-Fi network.
Xbox Series X/S
Despite being a more advanced generation of the Xbox One, the Xbox Series X or S video game console is also susceptible to presenting the TVQ ST 13 error, because this occurs due to problems with the internet connection or the configuration of the console. where you are trying to use the Netflix app, which means you just have to apply any of the methods mentioned above.
Although it is necessary to mention that this problem can also be caused by errors in the Netflix servers , and therefore in such situations the only thing you can do is wait for the problem to be fixed internally. In general, when these types of problems occur, Netflix usually informs its users through email notifications, or through its official Twitter account.
Is it possible to prevent the TVQ ST 13 error from appearing in the future?
If you have decided to create and register a new Netflix account to subscribe to this streaming service, but you want to prevent the TVQ ST 13 error from appearing in the future, we regret to inform you that there is currently no definitive solution for this problem , since it can originate from various errors.
You simply have to make sure that you have a stable internet connection when you are trying to access the Netflix application from any compatible device, and in case this error ever appears, you already know the methods that are available to you to resolve it in a matter of seconds. minutes.
